****** Warning **Dealership under UNETHICAL practices ****
Once you bring your list of complaints to the general manager DAN DUDDRIDGE you will find that he is the root and reflection of all the unethical and unprofessional practices that you will find/experience at CABE Toyota of Long Beach. Here is a list of what I encounter: 1. truck kept for a month because the "right" mechanic was not available. 2. I was quoted and agreed with cost for the repairs then when truck was ready the cost had doubled. 3. Expect several 25 minute telephone holds when being transferred to service department. 4. Don’t expect service counter employees to acknowledge you with a friendly "hello", "welcome", "we will be right with you" or with simple eye contact, they will make you feel like your presence does not matter. 5. Expect YouTube to know more than their mechanics. When I took the car in I told them the car had a grinding noise that it seemed to be coming from the rear differential after my research online. After their inspection I was told it was not the differential but damaged rear bearings. Long story short after a week and having the service manager do the inspection it was determined that it was the rear differential. 6. In a month when truck was picked up the truck sounded like a Harley-Davidson motorcycle. I was told by their mechanic that I brought the truck sounding like that. I was very upset not because of the 30 days that I have been without my truck but because here is another lie. Not wanting my truck there another day we left. After several days of driving my Harley-Truck and waking up the neighbors as I left to work I decided to take it to two muffler shops. It was there and then that I saw the split at the joints that the muffler had that it look like it came from muffler being forced/pushed aside almost as if it got in the way of the differential that is inches away. 7. If you tell your advisor who you are having communication problems with to connect you with the service manager, expect to be mislead as you get connected to his counterpart, apparently all the advisors are service managers. It will take you a few more frustrated conversations and a couple of days to figure out their elevated service complaint process. 8. Is the worst because now you are dealing with the General Manager – Dan Duddridge who has no concept of customer care or accountability to what the dealership is producing. The way he treated me in two occasions and my experience with the dealership baffles my mind as to why the owner of the dealership still has him there. The first time I talked to Mr. Duddridge about the problems that I was having he did not have the patience to hear me out and just had the head of the service mechanics Julio deal with me. Julio talked to me once then had my original service advisor who I was having communication problems with deal with me from that point forward. Julio did not care to own or manage the path of bad experience that I was on. The second encounter with Mr. Duddridge was when I picked up my truck and had to see him after finding out that my truck was sounding like a motorcycle. He was on his way home and again seemed uninterested in dealing with a customer complaint. He had Joe his mechanic who happened to be the mechanic that worked on my truck go on a test drive with me. When we came back we talked openly in front of the service counter where employees Phil, Chuck, and Joe where. His question was what do you want to do, I told him that what I found more concerning than his question was the comment Joe made during the test drive where he stated that I had brought the truck in like that. At that point he walked away from the conversation and went about 20 feet into another room in which he signal me in like a dog using his fingers. I asked him what does that mean as I stood in which he signal me in a second time. At that point I told him why can you just verbally ask "Mr. Rivera can we talk in private", but he didn’t say anything. Once I obeyed his dog command and walked into the office I told him who he reported to, he said " I am it, I am as high as you can go" I asked him how do I get a hold of the owner of the dealership, he said you are just going to have to catch him, Mr Cabe is always in and out. Since he knew at that point the route that I was taking by wanting to speak to the owner, he said he had to bring me into the office because I was shouting. I then asked him, do you have cameras, he replied yes, i said good, when I get Mr. Cabe involved I will make sure I ask him to look at recording for him to see the demeanor I had and how you humiliated me in front of your staff as you waived me in like a dog. He then said "I am done, do as you wish".
This is CABE Toyota of Long Beach
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