Cable Dahmer Chevrolet of Kansas City

I have never dealt with a sales team this difficult to work with. I made numerous attempts to reach someone and finalize this deal, yet it has been nearly impossible to obtain any meaningful follow-up. Re work with. I made numerous attempts to reach someone and finalize this deal, yet it has been nearly impossible to obtain any meaningful follow-up. Responses come sporadically, but actually getting the deal closed has been unnecessarily frustrating and, at times, impossible. The issue is not just communication—it is the handling of the deal itself. The initial agreement was clear. I engaged in good faith based on a proposal reflecting a purchase price of $82,000 with a $64,000 trade-in. That agreement was confirmed in discussions with their team, including management, and I followed up accordingly to finalize the paperwork. I even reached out directly to the general manager to ensure the deal moved forward. Despite that, no one followed through. Instead, the deal changed—timing, price, and terms all shifted. After indicating that paperwork would be sent, I was left waiting. Then the position changed entirely. I was told they could not remove add-ons and that they would “follow up in April if the vehicle doesn’t sell,” effectively putting the deal on hold to see if they could get more money elsewhere. At that point, it became clear that honoring the agreement was not the priority. It felt like I was being strung along—led to believe the deal was imminent, only to be stalled, delayed, and indirectly told they might sell the vehicle to someone else for a higher price. That is not how a good-faith transaction is handled. Throughout this process, I dealt with multiple salespeople, the general sales manager, and attempted to involve the general manager. None of it resulted in accountability or follow-through. There was no clear communication, no consistency, and no effort to actually close the deal. Even basic expectations—such as timely responses, honoring representations, and following up—were not met. At times, it felt like I was the one pushing the dealership to sell me a car, while they remained unresponsive. Customer service was effectively nonexistent. No manager followed up. No salesperson took ownership of the deal. Communication broke down repeatedly. Closing efforts stalled without explanation. The entire process reflected a lack of organization, a lack of accountability, and a lack of professionalism. More concerning is what this says about trust. When a dealership agrees to terms and then shifts position—delays, changes pricing dynamics, or waits to see if a higher offer comes in—it signals that money is being prioritized over integrity. It also signals that reputation and customer relationships are secondary. At this point, I am very disappointed. I hope my perspective changes once everything is finalized, and I am willing to reconsider if this experience proves to be an anomaly. I would prefer to believe that my experience—dealing with multiple individuals who failed to follow through—was a fluke. But if this reflects how this dealership typically operates, I would have serious reservations about establishing any ongoing relationship. As it stands now, no deal has been honored, and there is no trust in the process. Until that changes, the sales team would benefit from doing something very basic: follow up, communicate clearly, and close the deals they initiate—rather than leaving ready and willing buyers waiting while they pursue better offers elsewhere. NOTE: I am still waiting on purchasing the vehicle. More

Perfect example of a poor employee. Displaying lack of work, motivation, and tolerated incompetence. This employee turns down service because he’s incapable of doing diligent work. Displaying lack of work, motivation, and tolerated incompetence. This employee turns down service because he’s incapable of doing diligent work. More

If I could have gave a zero star rating I would have. He was late to the appointment he asked us to move up and had already moved onto the next person by the time we got back from our test drive. The veh He was late to the appointment he asked us to move up and had already moved onto the next person by the time we got back from our test drive. The vehicle I was shown pictures of “after detailing” was extremely dirty when we got there AND my $500 deposit STILL has not been returned to me more than a week later after being told it would only take 5 days to do so. No one will call me back from CD of KC. HIGHLY DISAPPOINTED with the whole process and lack of professionalism. More

This is the worst dealership ever. We purchased a new Tahoe at 90k. We did the purchase remotely because we were looking for specific options. The paperwork we signed said it had 62 m We purchased a new Tahoe at 90k. We did the purchase remotely because we were looking for specific options. The paperwork we signed said it had 62 miles on it but when we received it had 816 miles. The dealership was nice to have it trailered to us. But were never told of the mileage difference. We are very dissatisfied with the miles difference from the paperwork. We contacted the dealership and they said because they trailered it to us it is what it is. This was not explained to us before hand. We told them we bought a vehicle with 62 miles like the paperwork said. This is fraud. This dealership are scammers there franchise should be revoked. I will never buy from them again. to top it off we just a letter in mail that the dealership didn't pay the sales tax to the state on time. Now we have a $80.89 penalty because of it. Do not buy from them they will scam you More

We were there for 4+ hours trading in and buying a newer car. The buying process was exhausting and the only saving grace for the experience was Reagan. She was very easy to work with and had great communic car. The buying process was exhausting and the only saving grace for the experience was Reagan. She was very easy to work with and had great communication. More

My truck was damaged while in for service and scuffed. I called to speak with the service manager Brian about this. I called daily and was told he would call me back. I sent an email online and two emp I called to speak with the service manager Brian about this. I called daily and was told he would call me back. I sent an email online and two employees said they spoke with Brian about it and would call me back. It’s been a week without even a return call. If you weren’t going to help repair the damage that’s one thing, but to not even call me to tell me speaks volumes to how Cable Dahmer does business. I would recommend against going to Cable Dahmer. I bought my truck at Cable Dahmer, but I will be buying my wife’s new car elsewhere. More

Reagan Sandberg was very responsive to my questions both in person and follow up emails. She helped me understand the difference in trim levels. I would recommend seeking her out if you are in the market fo in person and follow up emails. She helped me understand the difference in trim levels. I would recommend seeking her out if you are in the market for a new vehicle. More

I responded to his Facebook post about a vehicle and he proceeded to call me illiterate and a xxxxxx. I am neither. His post was not clear and it ended up wasting both of our time. He's really not a good p proceeded to call me illiterate and a xxxxxx. I am neither. His post was not clear and it ended up wasting both of our time. He's really not a good person. I will be avoiding this dealership forever and telling everyone I know as well. More

Very satisfied with all the service I received and my purchase all tho I bought more then I had intended purchase all tho I bought more then I had intended More

I was looking for another truck for my company and had met Soloman when I first started looking. After walking out of three other dealers and getting bombarded by texts, I decided to go back to Soloman be met Soloman when I first started looking. After walking out of three other dealers and getting bombarded by texts, I decided to go back to Soloman because he was straight forward, no games, and was helpful instead of pushy like others I had been to. He was able to find me the exact truck I wanted and we completed the buying process with no hidden costs or agendas. He will definitely be my go-to dealer for all my future truck purchases. More