My experience at Cable Dahmer ended me where I wanted it to, but it took just under 12 hours over 3 days to get to where I wanted. I went on to the lot after looking at several higher-mileage cars online and wanted to see how they would fit me. When I got there, I found that the vehicles I was interested in were at a different lot (not a problem, I wasn't in a hurry to buy so would have gladly driven where I needed to). The sales associate, bless his heart, spent a good amount of time with me trying to gauge what I was really looking for, however several of the cars on my list had been sold - more to come on that later. By the end of day 1 I wasn't seeing anything that hit my "must-haves" list so was ready to call it quits for the day and come back again, as I had plans that evening. This is where dealerships FAIL constantly... I needed to leave, I knew they had a selection of what I wanted, but they were still pushing for me to buy THAT DAY after I told them it would happen within 72 hours. Since I wasn't sold on anything used, the sales associate and sales manager tried moving me to a lease for a very respectable Chevy Cruze. As you can imagine, after spending 6 hours in a dealership I wasn't at the top of my judgement game. This vehicle is supposed to be a second car that I can drive during inclement weather and didn't need to be new or loaded. Thinking that a lease might work well for this (cheaper payment, lower miles, etc.) I wanted to see what the numbers looked like. After finding that the payments and cash-down would be way more than I wanted I declined to do a lease - I wasn't comfortable, at my income level and already having a car, that taking on this responsibility was something I wanted. I pushed and pushed that this was not what I wanted and needed to leave to meet my friend for dinner and, I'm only guessing, they thought I was trying to play hard-ball and was willing to lower the payments and do what they do best. For some reason I let myself give-in and sign the lease on the car, still not happy about what was going on... But I was an hour late for dinner already and had to leave.
This is where things go uphill again and the dealership redeems itself. I called the next day, after staying up all night worrying about what I had signed on to with the lease, and pleaded for them to cancel it. I agreed to meet that afternoon to discuss it. The dealership was willing to go back to the drawing board since they knew I had come in looking for a specific range of vehicle and I made sure this time that I stuck to what I originally came in for. We drove to the other dealerships outside of town and looked at several models that looked good from pictures online... after going to the third lot, I stepped out of the car we were test driving and found THE suv I had originally wanted! I was so relieved, and it was in great shape for it's mileage and age - I was ecstatic, I can't explain well enough the feeling of relief and satisfaction I felt when I saw the car had just been moved to a different lot and not sold. We test drove that car and the dealership worked with me to get financing set up so I could get on my way. By day 3 I finally made it to the point of getting the car detailed and the papers signed.
All in all, it was a rough experience. I know it was rough for the sales associate, but it's just a case of how dealerships think they always need to push to make a sale on Day 1 and how the customer has to stand their ground and know what they want and not waiver from that. I'm glad they were willing to work with me, but it would have saved a lot of time and energy if we had just found the cars I wanted to look at from the get-go. I'm glad to have found the car and glad to have built a relationship with Cable Dahmer - I really do think they are a good dealership and will definitely negotiate to get you as good of a deal as you probably will get.
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