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45 Reviews of Cadillac of Norwood - Service Center
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May 22, 2025
Why do I need to write a review? That could cost you a star. WOW NOW I HAVE TO PICK PEOPLE I DID NOT WORK WITH AND RATE THEM! THIS SURVEY IS JOKE. That could cost you a star. WOW NOW I HAVE TO PICK PEOPLE I DID NOT WORK WITH AND RATE THEM! THIS SURVEY IS JOKE. More
by NONAME
Verified CustomerEmployees Worked With
SANTA CLAUS
May 22, 2025
I went on vacation for a long weekend. Jeff accepted my car for the duration and had all repairs done and the car ready for me when my flight arrived back home. Great job on the detailing Jeff accepted my car for the duration and had all repairs done and the car ready for me when my flight arrived back home. Great job on the detailing too. A+ More
by JOEKELLY02127
Employees Worked With
Jeff
May 22, 2025
This understanding issues and they working on it Paul in service department always respond to my call for service and any issues w. Car in service department always respond to my call for service and any issues w. Car More
by Ashraf
May 17, 2025
The best customer service I will definitely recommend buying a car from Cadillac of Norwood buying a car from Cadillac of Norwood More
by andrewbarros8
April 11, 2024
I was initially pleased after getting my car at this dealership but they totally abandoned me. With less than 70,000 miles, it developed a problem with the traction control. The Norwood techs were not a dealership but they totally abandoned me. With less than 70,000 miles, it developed a problem with the traction control. The Norwood techs were not able to fix, let alone diagnose it despite three attempts. They kept saying they were not getting any error codes, and could not replicate the issues I reported. I provided them with the codes that I had received but it still did no good. Worse yet, I could not get Norwood to even respond to my calls and emails as the issues continued. It's ridiculous. I spent more than $85,000 here and they just took the money and ran. They have turned me against Cadillac forever. More
by Bostonian
Employees Worked With
Paul Tressler
January 08, 2024
Had an issue with a tire after I bought a used vehicle here and ended up needing a new tire. Rod Roa worked with me and made for a very good experience . Also Jeff Bertoni in service was very polite and here and ended up needing a new tire. Rod Roa worked with me and made for a very good experience . Also Jeff Bertoni in service was very polite and professional and made sure the car was back in good condition. Thank you Rod and Jeff! More
by Riordan12
Employees Worked With
Jeff Bertoni - Service , Rodrigo Roa
December 14, 2023
Thieves. Service manager (Joe) the worst person to deal with .They couldn’t fix the car and they want me to pay $9000 Service manager (Joe) the worst person to deal with .They couldn’t fix the car and they want me to pay $9000 More
by Ervin Ikonomi
Employees Worked With
Service manager
October 13, 2023
This is my 3rd Cadillac car in 10 years and it will be my last. The service has gone downhill so far it is impossible to consider them for another car. You cannot give enough time to schedule your day if end last. The service has gone downhill so far it is impossible to consider them for another car. You cannot give enough time to schedule your day if end up having to go there. An oil change takes 1.5 hours because they don't touch your car for 30 minutes even though you make an appointment days in advance. They do not reset life sensors so after they replace a filter you keep getting error messages to keep you having to make appointments. They literally did not touch my car for 24 hours one time and didnt even tell me until I called to pick it up. They do not have loaners ever, they claim it is supply chain and other xx but every other brand is back. DO NOT BUY CADILLAC - SERVICE IS HORRIBLE More
by torreysmith8
Employees Worked With
Have worked with many - same thing
June 09, 2023
Brought car in for oil change and coolant flush. After coolant flush temperature gauge stopped working properly. Brought the car back next day and was first told it may be a $500 sensor, then was to After coolant flush temperature gauge stopped working properly. Brought the car back next day and was first told it may be a $500 sensor, then was told they were able to get it working again without replacing the sensor. That same day the gauge began having the same issues. I am very disappointed because I brought my car here for their expertise with Cadillacs and the car is now worse off than when I brought it in for routine service. Everything on this car worked properly before I brought it to Norwood Cadillac. More
by DTS
Employees Worked With
n/a
