My Review Of Cadillac of Norwood:
Please use this message as a warning to make sure you check your service paperwork prior to leaving dealership! I had brought my 2011 Escalade for service to have things looked at under warranty, i.e., leaky tire, clicking in my side mirror, tailgate shocks leaking and misalignment caused damage, etc… The long and short of it was that somehow the leaky tire and the clicking of the side mirrors never made it onto the slip. Now fast forward less than two months… the car is out of warranty and the power mirror no longer works and the tire still leaks air. Called them about the matter… they state there is nothing that they can do as the car is out of warranty and the issues mentioned above are not in the computer. I was shocked especially where I had a long protracted conversation with my rep (Steve) about the issues with the 22 inch Escalade rims rotting from inside and GM has implemented a fix and would only replace if the rot was past a certain level! When I mentioned if he recalled this conversation with me, he did not deny it… he just kept telling me to bring in my slip to prove it! Also, note that I had already told him that I no longer had my slip. I would have to say he said to bring in my slip like 10 times all while knowing I did not have it and had retold him that. So needless to say, I will probably never purchase another car from this dealership (and I had brought my father there and he purchased a car from them too). I can guarantee you that he will not purchase from there again. With level of service I can see why Cadillac has been falling behind its competitors, even that “car of the year” win has not helped them. I don’t know that I will ever buy another Cadillac, but I have never been treated or had this happen at any other dealership and I purchase new high-end cars every couple of years.
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