Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cadillac of South Charlotte
Pineville, NC
29 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
29 Reviews of Cadillac of South Charlotte
November 01, 2019
Why did I pay you a 698.00 administration fee ...? Your business did not fill out the purchase contract correctly. You did not collect enough taxes to register this car. Three weeks after signing my Your business did not fill out the purchase contract correctly. You did not collect enough taxes to register this car. Three weeks after signing my contract you called asking for more money to correct/fix the problem that was created by your business. We have/had a valid signed contract for a specific price ! You cannot change a contact after the fact...........especially after 3 weeks have gone by. Your business should now how to calculate taxes for all states surrounding it. This is not the first car I bought from you to be registered in the state of Georgia. That was fully disclosed before I entered your dealership. I walked away the first night I looked at the car due to the price. On the second visit you had lowered the price of the car. Now I know why !!! So now I have no registration and must make payments on the car and for insurance on car without a valid registration. You provided no temp plates so now this car has to be parked. Refund the 698.00 fee I paid for your service and I will pay the taxes myself. Is this how you treat repeat customers....? More
by c0mpubear
Employees Worked With
Adam Bennett, Joe Tomasello
Helpful October 24, 2018
See Alan or Big Tom for all your needs They work HARD and are very knowledgeable to answer all your questions. Remember, Sonic does not negotiate so there is no pushing. These two guys are They work HARD and are very knowledgeable to answer all your questions. Remember, Sonic does not negotiate so there is no pushing. These two guys are definitely the cats meow More
by Thom
Employees Worked With
Alan, Big Tom
March 07, 2017
loyal customer Always great service from everyone at this clean dealership. Will shop again, for my next Cadillac. Could not ask for better group of people. Thank yo Always great service from everyone at this clean dealership. Will shop again, for my next Cadillac. Could not ask for better group of people. Thank you More
by happygirl
Employees Worked With
Ed
January 03, 2017
Great Service as Always! Fast friendly service, service manager keeps you updated on the the repairs and wait times. Repair estimates are very accurate. Clean waiting, and ret Fast friendly service, service manager keeps you updated on the the repairs and wait times. Repair estimates are very accurate. Clean waiting, and retail area. More
by cadillacs&corvettes
Employees Worked With
Steve
December 30, 2016
great service Cadillac of South Charlotte service center always exceeds our expectations. The next best thing about using their service center is the outrageously Cadillac of South Charlotte service center always exceeds our expectations. The next best thing about using their service center is the outrageously good food at their restaurant! We'll be back! Joe Tomasello in Sales is the best. He is why we continually buy/lease Cadillacs. More
by susan incalcatera
Employees Worked With
Brian
December 29, 2016
Great Service has made it easy to buy 2 cars from the dealer The service provided is excellent! Always kept abreast of repairs and timeframe. All time favorite dealership! Just purchased my second Cadillac from The service provided is excellent! Always kept abreast of repairs and timeframe. All time favorite dealership! Just purchased my second Cadillac from them! Always leave pleased with the experience. More
by Optman
Employees Worked With
Brian
September 22, 2016
Coincidence? I recently purchased a used truck from Cadillac of South Charlotte. Sure, the staff are very friendly and accommodating - all car salesmen are. After I recently purchased a used truck from Cadillac of South Charlotte. Sure, the staff are very friendly and accommodating - all car salesmen are. After purchasing the vehicle with zero negotiation offered (apparently it's their 'policy'), I drove my truck off the lot. A few miles down the road the front headlight FALLS OUT and slams against my hood. I pull over on the interstate, remove it and go back to the dealership. They were accommodating but merely glued the headlight back in, leaving the actual repair to me later when I have to change the headlight. FOUR DAYS after driving my truck off the lot I get a check engine light. MAP Sensor is faulty and random misfires in the spark plugs. $300 fix within four days of having the vehicle. Called Cadillac of South Charlotte and, you guessed it, they told me "the light wasn't on here." It's easy to reset the computer and have the light come on later, which is what myself and my mechanic believe happened. It's too soon after purchase for it to be a coincidence. Now I know why they wouldn't do a 30 day warranty. Also took three days and six calls from me for them to even answer my phone call about it. Friendly guys at this place, but clearly peddling used cars that will fall apart once off the lot. Not impressed. More
by Bryan S
Employees Worked With
Alden, Mike
February 21, 2013
Have a long term relationship with this dealership, and bought 2 new Cadillacs over the past 10 days. My experience was extremely positive and I always feel comfortable here whether for service or purchas bought 2 new Cadillacs over the past 10 days. My experience was extremely positive and I always feel comfortable here whether for service or purchasing a new auto. More
by kylam0m
Employees Worked With
Paul Mosher, Rick Theobald, Tom Rose, Carlos Edes
January 24, 2013
Very poor sales attitude. They sold the vehicle out from underneath us after they had committed to hold the car until we got to the dealership. The sales manager was not very professional, lacked common cou underneath us after they had committed to hold the car until we got to the dealership. The sales manager was not very professional, lacked common courtesy. More
by bear111
Employees Worked With
4
