Cadillac of South Charlotte

I would love to start this review about how great this place was! BUT unfortunately I cant.... I found a suv 50k, worked the deal with the sales guy, had my bank cut the check. asked the sales to walk aro place was! BUT unfortunately I cant.... I found a suv 50k, worked the deal with the sales guy, had my bank cut the check. asked the sales to walk around it to just double check every as I would be making a 2 hr drive to get it. I waiting a day for the video after texting Tom serveral times to finally get a TEXT that the suv I thought I was picking up on Saturday had been sold!!!!! HOW I mean Im confused. And to top it off the sales guy didnt care, his reoky was sorry someone wanted it that didnt need to see it! WOW, so Ive been waiting in you to show me the suv after the bumper was touched up, deal done, check cut, made arrangements to get there I will say this was the wirse experience and in the end I have NO new SUV Great Thanks More

This dealership has put a brand new engine in my 2011 Yukon denai without my authorization and is asking 11,000 and has shut my SUV business down . Spoke with manager and he takes no responsibility in t Yukon denai without my authorization and is asking 11,000 and has shut my SUV business down . Spoke with manager and he takes no responsibility in this mistake. And blames me with threats of selling my vehicle to get payment . They have had my SUV for months. Not even giving me my tag . Getting action 9 involved now . Do work with no signature from . Put an brand new no mileage engine in my 2011 Yukon is ridiculous without a deposit makes no sense. I promise I'm not going to lay down and let this happen. More

I bought a used Lexus from this dealership and I cannot say enough about their SUPERIOR SERVICE. I dealt with Steven Bell and Jaren, who was a brand new salesperson. Every single thing they both did was be say enough about their SUPERIOR SERVICE. I dealt with Steven Bell and Jaren, who was a brand new salesperson. Every single thing they both did was beginning to end was professional, polite and knowledgeable. The car I ended up buying had previously been with another dealership. I passed on making the purchase there because of the 2 gentleman I was dealing with there. I can not say enough about THIS dealer!! 5++ More

I used to live in the Charlotte area, and I always had my 2008 Cadillac CTS serviced at Cadillac of South Charlotte. It was always a great experience. While I now live a couple of hours away, I needed to get 2008 Cadillac CTS serviced at Cadillac of South Charlotte. It was always a great experience. While I now live a couple of hours away, I needed to get some repairs done to this same Cadillac and I made the trip to Cadillac of South Charlotte. I have worked with Jeff Hathcock for years, and he has been a tremendous resource in helping me to get the best out of my ownership experience. In the last instance, I needed the Sun roof to be resealed, new front brake pads, and an air bag sensor replaced. Jeff and the Service team made the repairs and it was a great experience, even if the Cadillac repairs can be somewhat expensive at times. I can say that in 8 years, I never had to take the 2008 CTS back because a repair or maintenance work was not done correctly. These people KNOW Cadillac. The facility is also nice, and you can get a cup of coffee and accomplish a few things using their Wifi. I can imagine in the auto repair and maintenance business, you cannot make everyone happy all of the time, but I believe these folks sure try to make that happen. Thank You! More

I moved to NC a few weeks ago and needed a car rather quickly. Steven Bell reached out to me via a facebook post, and a few days later I have my car. The experience could not have gone better. Chet Le quickly. Steven Bell reached out to me via a facebook post, and a few days later I have my car. The experience could not have gone better. Chet Leggett was a big help as well! No pressure dealer, highly recommend! More

I took my car in to get the rear view camera fixed and they charged me $140 and it still doesn't work!! They recalibrated the cameras and it did not fix the problem, they charged me $140 and it still doesn't work!! They recalibrated the cameras and it did not fix the problem, More

I’ve dealt with this dealership since 1995 and it has always been a pleasure. The team is professional, and I have always felt they a have taken great care of my different cars...1995 SLS, 1998 xxx, 200 always been a pleasure. The team is professional, and I have always felt they a have taken great care of my different cars...1995 SLS, 1998 xxx, 2002 xxx, 2005 xxx, 2008 xxx, 2012 CTS-V, 2016 CT6 Platinum. They have been fantastic! More

See Alan or Big Tom for all your needs They work HARD and are very knowledgeable to answer all your questions. Remember, Sonic does not negotiate so there is no pushing. These two guys are They work HARD and are very knowledgeable to answer all your questions. Remember, Sonic does not negotiate so there is no pushing. These two guys are definitely the cats meow More

loyal customer Always great service from everyone at this clean dealership. Will shop again, for my next Cadillac. Could not ask for better group of people. Thank yo Always great service from everyone at this clean dealership. Will shop again, for my next Cadillac. Could not ask for better group of people. Thank you More