Camelback Mazda Subaru VW

Camelback Mazda Subaru VW
1499 East Camelback Road
Phoenix, Arizona 85014
(602) 265-6600

Manufacturers: Mazda, Subaru, Volkswagen

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Twenty-Four Month Rating: 4.5/5
59 Reviews
Camelback Mazda Subaru VW

Overall Score: 4.5 Star Rating4.5



About Camelback Mazda Subaru VW
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wendy smith
4/18/2012 3:34:33 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: A.K. Agbabiaka

My Review of Camelback Mazda Subaru VW:
I Had a great experience with this car lot, i previously had a run down car that was barely making it around town, and looked on the internet and found vw dealership, close to my house, and i recieved a call and it was a.k..telling me he would help me get into a car, a lot better one then i had.one that is reliable,nice,cheaper on gas. and truly worth my money.. i decided to come in and meet with him and see how he could help me. He was great,and he got me into a wonderful car. I got a jetta and i truly love this car!!! he said i will have very good out come with this car,and the reasonable payments, and still to this day everybody at vw camelback helps me with any questions or concerns i may have. THEY ARE GREAT, I RECOMMEND this camelback dealership to anybody who wants a great car. and truly friendly people who care!! They are always there to help me out when i need them....
WHAT A GREAT TEAM!!!!
THANKS TO ALL
WENDY SMITH

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moconnoraz@gmail.com
3/22/2012 1:06:44 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Laurence Bautista

My Review of Camelback Mazda Subaru VW:
Laurence did an excellent job, as did the Finance writer. I really appreciated the professionalism on both their parts. At the end of the day I left with a car that I love at a great price.

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kjohnstonbaugh
2/13/2012 3:34:26 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: A K Agbabiaka

My Review of Camelback Mazda Subaru VW:
I went to Camelback Mazda Subaru VW to buy my first car, hoping that the sales team would be able to find me a decent car that would work well for me. I was greeted by A K Agbabiaka who made me feel comfortable and at ease right away. I told him what I was looking for, and he found me a more than decent(perfect!) brand new VW Jetta that I fell in love with on the spot. He worked with my price parameters so that I would be able to afford the payments and he went above and beyond to make sure that I was driving away with a car that would be worth the money. I am so glad that I went to this dealership because everyone there made me feel like I wasn't just another customer and that I was a person they actually cared about. They took the time to talk to me and introduce me to the members of the staff that I would come into contact with over the next few weeks, months, and years to come while owning my car. I can honestly say I drove away that day as a very pleased owner of a brand new car knowing that I am in good hands!

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ksabo1963
2/8/2012 1:07:42 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Antoine, Customer Service manager, Barry

My Review of Camelback Mazda Subaru VW:
Should have come here first - Went there about a year ago did not like the feel - so walked away and decided to keep the current car. I really wasn't in the market - but got a call from Barry - with the hours I work I don't return calls during the week so called back - he had no clue who I was and I should have ended it there. He claimed he could make it work blah blah blah - what was I looking for blah blah blah - did not listen to a thing I said except Sunroof - that was all the car had. He called me back needed me to do a credit app - they need to see the current car - blah blah blah - I was at Sprouts down the road so I went in. Huge mistake monster.....he took a credit app the assessed my trade in and he pointed to a car he had selected for me - I have not driven didn't even know if I liked it. He starts doing the salesman dance and 1/2 of the way in it I start asking to drive the car - now remember I was in there in March of 2011 so I have NOT driven the 2012 - and I was looking at a Beetle. They dig it out and I am allowed to take it up the 51 on sunday with no traffic and back....nothing remarkable - but I asked him questions about the car - did it have cruise control - no he said but it did - I finally got a brochure so I could see what I was getting into on paper and then waited and waited and waited and waited - the first game of the play offs was over....and I wated somemore. At that point I see my license plate in Barry's hands so I became a little nervous finally I am taken into Antoinne's office - they are giving me this for free that for free - the conversation is tapped....the whole time I am saying that I know no bank is open today but he tells me they are a VW dealership and write their own deals....yea his mouth was moving so we all know he was lying....he would not put me in a 20k vehichle if he did not KNOW that this deal was done....more horse manure.....then the fun really begins. I leave the lot get into traffic and this car will not move. I took it over by my office to a vacant street and I can not get it up over 45 mph - it is a dog! Monday morning I call them and tell them this car isn't going to work....they tell me no worries we will get you approved and then swapp the car. Monday afternoon I get a call from Barry he wants to make an appointment - I can not commit to a time due to my job so tell him sometime between 630p - 800p - Tuesday I go in and guess what - no the deal is not done - but hey I can test drive the other cars - hey isn't that what you are supposed to do before you try financing - don't you test drive first?? So I leave again wasted my time...but here is where it gets really funny - I get a voicemaill from their ' Customer Service Manager' calling to congratulate me for my new cark - so the next day I call her back ...now they have had this deal since Sunday but she says after laughing at all of this because apparently poor customer service is funny to the Customer Service manager - that they have only had the deal for 2 days - umm no you have had it for 4 days. I agree to give them 2 more letting her know that either I have an answer on Thursday because I am going out of town. In the mean time I sit down with a friend in on the lending side and he begins to tell me the reason it is taking so long is no bank will pick it up because they are over charging me on the car - extended warranty - gap insurance - Zak treatments - everything and that my current car is retailing for 19k - they offered me 13k ...so we construct an email restructuring the deal and letting them know I will not come in until they have a letter of credit from the bank. 2 more days no calls so I call no word so- 2 hours later after waiting to find out it is ready I showed up. After telling them I was NOT going out of town with a car I don't own I get the Jeep - but they have lost my License plate - in fact if I had not walked the vehicle I would have left with out any plate, lost my spare key and to top it off there is 300 miles added to the car but hey they did a crappy cleaning job... I get in the car and bam smack in the front window - a chip good thing I have insurance let Farmers deal with them! The email is sent Thursday night and I wait for the call from the tool Barry nothing all weekendMonday I call and he lies and says he called me hmm funny notthing on my cell from him....He calls back magically my key has appeared so I let them know I will be in afterwork..show up and the receptionist greedily takes my plate but pretends she does not know where mine is - funny she finds it in the drawer and tells me I have to sign for it. Excuse me - it is my license plate and my key - I am not signing for anything She then abruptly told me she was not releasing my plate to me - I reached over grabbed the dealer plate back and stepped out to call the police as I was not going to deal with their garbage. The police showed up and handled it and I left - NEVER TO RETURN!!

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ethilges
1/5/2012 6:20:06 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Denise Stanley, Brian (Finance)

My Review of Camelback Mazda Subaru VW:
I was shopping for a car because my old Subaru had pooped out on me and I thought it was time for an upgrade. My mother was helping me shop for cars and we found a nice Legacy on the internet. So we decided to head down to the dealer and look at it.The moment we stepped out of the car Denise was there to help us trough all of our questions and showed us all the cars she had in the right price range. We finally settled on test driving the Legacy and I loved it and so did my mom. We worked out the numbers very quickly. The whole process was enjoyable and I love my new car.

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MajorDavis
12/20/2011 9:49:52 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jerry and young Black man in Finance

My Review of Camelback Mazda Subaru VW:
Both of these men were extremely helpful and professional. I cannot remember the name
\of the young man in finance. They are an asset to your company and I would
recommend them to my friends who are contempating buying a car.

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SimoneV
12/19/2011 7:13:44 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Barfield, Gus, Lawrence, and Frank Stevens (General Sales Manager)

My Review of Camelback Mazda Subaru VW:
READ THIS - IT’S WORTH IT...my car purchasing experience with Camelback Mazda Subaru VW was AWESOME. I can’t emphasize enough how well I was treated by these guys. John Barfield was extremely knowledgeable and courteous from the moment we met. John did a great job of answering all my questions; everything from vehicle equipment, car guide reviews and statistics, warranty, etc. I never felt pressure and feel I received a great deal on my purchase. Additionally, the Camelback team has also done a great job at following up with me after all was said and done. Scenario: Friday afternoon I purchased a new Mazda CX-7, drove it home that night, woke up next morning with serious buyer’s remorse. I couldn’t believe I did not love this beautiful new car I just bought… so I drove it back on Sunday thinking I was going to be stuck with the car. I walked through the dealership doors. John was with a client so I walked up to Gus. He could tell I was very distraught. I told him exactly what I felt, “I made a mistake, I bought the wrong car”. He assured me everything would be ok and expressed how important client satisfaction is at their dealership. He told me MY happiness is their No. 1 priority and they would do everything to make that happen. Guess what? THEY DID! Frank Stevens, General Sales Manager, walked in to the office where I was seated and spoke to me personally - shook my hand. He asked me what he could do. I told him I wanted a Subaru instead. He said “no problem and asked what equipment, color, etc. I wanted. He said he would find the vehicle and swap it out instead of the CX-7, SIMPLE AS THAT. WOW! Who does that?!! I am thrilled about how smoothly the transaction went. Never any hassle – no questions asked. I HIGHLY recommend Camelback Mazda Subaru VW to anyone. The team - John, Gus, Lawrence, and Frank – is OUTSTANDING, honest, and they really do care about their clients. Thank you so much guys!!!

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Nancy Scimone
12/13/2011 2:28:31 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Haag

My Review of Camelback Mazda Subaru VW:
This is by far the nicest & most painless car buying experience we have had. Everyone at Cambelback Subaru were knowledgeable, professional & just plain nice. It was a pleasure doing business with them & I would highly recommend this dealership.

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jllewis
12/11/2011 8:24:07 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Denise Stanley, Antoine, Wes Marks, JJ, Iain

My Review of Camelback Mazda Subaru VW:
Buying a car is not a fun experience, that all changed when I went to Camelback. I sent an internet request and received a response within an hour. I scheduled an appointment and drove from Gilbert. Denise was awesome, from her personal attention to making sure I got the best deal for my needs, she went the extra mile for me. Everyone was great from Antoine in finance to Wes and JJ and Iain in service making sure my used vehicle was perfect before leaving the the dealership.I feel as if I have made friends they really care about my satisfaction and it goes beyond the "deal" I know if I have questions or need anything they will go out of their way and take care of me. I will refer all my family and friends to Camelback, they really are different!!

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purplepower
12/10/2011 5:35:21 PM

Overall Score: 3 Star Rating   3.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Denise

My Review of Camelback Mazda Subaru VW:
went in for a used car which had a great price, they told me they have a no questions ask 5 day return policy and nothing would be done on my application or trade in for 5 days, which was not exactly true. As soon as I drove off the lot, they ran my credit and started contacting lenders. If there was not a 5 day return policy I would not have bought it as it was the most uncomfortable car ever. It needed some work, but they said they could not fix it there. Very upset when I found they ran my credit and started a loan application after telling both myself and my husband nothing would be done for 5 days. Dishonest group, please be weary...buying from them not worth the frustration of the lies.

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