Camelback Mazda Subaru VW

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Camelback Mazda Subaru VW:
TOOK MY 2008 VW RABBIT IN FOR A NOISE IN THE TRANNY COME TO FIND OUT IT NEED A NEW ONE SO MISTER MILLER HOOKED IT UP WITH A FREE LOANER! WHEN I GOT IT BACK IT WAS WASHED AND LOOKING GOOD
THX CBVW!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Camelback Mazda Subaru VW:
I purchased a used Jetta in January of 2007 and got an extended warranty with it. Over the life of this warranty (two years), I consistently brought my vehicle in for electrical issues. On one occasion, the issue caused my vehicle to stall while driving and would not restart. Each time, the issue was stated to be battery related and I was sent on my way for another 4-6 months before the electrical symptoms would return.

A few months after the extended warranty expired, I again brought in my vehicle for the same electrical issues. This time, they found the alternator to be the issue. After arguing with them that this was something that should have been covered under the extended warranty and that they should do the repairs as if it was still under warranty, I was told that they never found any evidence that it was the alternator in the past.

I was offered a discount on the repairs of about 25% of the cost but it's still a considerable cost to repair. VW Customer Care has been unable to help stating that it was the dealership's call as whether or not they wanted to cover the costs or not.

It is the dealership's service department's manager's opinion that these electrical issues are unrelated and will not cover the cost.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Camelback Mazda Subaru VW:
My new Miata, suddenly and without warning, shut down in the middle of a busy road (Scottsdale road) at 7:00 in the evening on Saturday night. The engine light came on and 30 seconds later the car completely died in heavy traffic. It had oil pressure and there was no other warning. Realizing the engine had shut down and still coasting (though steering was now difficult) I was still able to turn the wheel. I somehow had the presence of mind to steer the car into the center lane and into a parking lot. The car had full electrical but would not restart. There was not even a responsive click when I turned the key to try to restart it. At the time of this incident, the car had 3,000 miles on it and was exactly one month old. I called the dealership and they told me to call the Mazda emergency number which I did (I subsequently found out I was not dealing with Mazda at all but with AAA). I then called the dealership back and told them I was stranded and asked how I was to get a car. I was told that even though the car was under full warranty, the service department was supposed to set that up. Since the service deparment was closed they could not supply me with a loaner vehicle since the service department arranged those transactions. I pointed out to the Showcase Mazda employee I spoke with, that since this was Saturday night and the Showcase service department would not be open until Monday that I would need a car over the weekend and to get to work on Monday morning. I was then told they were not under any obligation to supply me with a loaner car. Further I was told that they were not obligated as per the contract to supply me with a loaner car. As far as I'm concerned when you pay as much for a car as I did and your vehicle is virtually new and only 1 month old the dealer should have the integrity to stand behind their product. In addition, I'm completely shaken! What if the car shuts down in the middle of the freeway in heavy traffic? How can I trust this car? Would I buy another car from Showcase Mazda - I think under the circumstances, I'd need my head examined. The definitive answer would be absolutely not!!

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