Cannon Ford of Pascagoula

So i bought an 04' ford f-150 from one of my father's co workers. Had it for three months and the motor for the electric window on the front passenger side went out. it still was under warranty for another workers. Had it for three months and the motor for the electric window on the front passenger side went out. it still was under warranty for another 2500 miles. The warranty was not in my name yet so i called the dealership to figure out what the process was to switch the warranty into my name. I was put on hold and directed to the service department after i told the lady at the front desk that i had a broken window situation and she cut me off without letting my explain my warranty situation. So a service manager answeres after two phone calls and asked me my issue. I explained to her the problem with my window and also clearly explained that it was under warranty but i still needed to transfer the warranty from the previous owner into my name. She said ok bring it in tommorow between 8- 8:30 in the morning we will take care of it. So i got there at 8:15 was told by the front desk i would have to wait untill 9:30 to get my warranty switched over and directed me to the service department. Got to the service department told me that it would take a couple of days for them to fix my window and had no idea that i had to switch my warranty over which they also said would take another 2 days or so. So they made me late for work and wasted my entire morning with no help what so ever. Finally the next day i switched my warranty over go to the service department the day after that and they fix my window. Before i left i took a look at my door and the door handle is bowed out and not attatched at all, bolts are showing because of missing covers, black grease is all over my window and on the interior and someone left a screwdriver in my back seat. There way of fixing this was by jamming the two pieces of my door handle together and told me to have a good day. So for an hour and a half to two hour job took three days and they broke my foor handle in the process. UNPROFESIONAL is the only word to describe estabrook. More

Every vehicle my company has brought to this dealership has had to be returned for additional work AFTER the repair or service was supposedly complete. EVERYTIME! One at least two occasions the vehicle was has had to be returned for additional work AFTER the repair or service was supposedly complete. EVERYTIME! One at least two occasions the vehicle was returned to us with problems it didn't have when we dropped it off in the first place. EstaCROOK is either scamming their customers or are just plain incompetent. More

This is the best dealership there is on the Gulf Coast. They gave me the price I asked for. I am so satisfied with them. Everybody was friendly and outgoing. Great service department also. Gets what you ne They gave me the price I asked for. I am so satisfied with them. Everybody was friendly and outgoing. Great service department also. Gets what you need quickly. I truely recommend this dealership. More

After I bought my truck I brought it in for a malfunctioning fuel gauge and a nick in the bedliner. I was told the fuel gauage was "fixed" and the bedliner would need to rust before they could h malfunctioning fuel gauge and a nick in the bedliner. I was told the fuel gauage was "fixed" and the bedliner would need to rust before they could honor the warranty. So I should not have been surprised to find that a year later, I ran out of gas but didn't know because the fuel guage did not show empty and the low fuel light did not trigger. I was toed in to the service dept only to be told quite rudely that I had simply ran out of gas! The service manager, Chuck, told me that my vehicle did not have a low fuel gauge indicator light - and other 2008 vehicles on the lot did not either. I told him to read my driver's manual as I was sure that I had a problem and it was not simply that I ran out of gas. He charged me $54.00 for what? So I took the truck to MOBILE, and the dealership there immediately recognized the problem and pulled up a service alert -replaced the fuel sending unit and verified that indeed ALL 2008 Nissan vehicle are equipped with a low fuel warning light! Chuck and his people are DANGEROUS and should NOT be servicing vehicles! More

Bought a 2 year old used SUV for over $20 K (More than some new). Was treated ok until the initial paperwork finalized, then all contact on their part ceased even though there were still matters to be add some new). Was treated ok until the initial paperwork finalized, then all contact on their part ceased even though there were still matters to be addressed as part of the sale.Would not return calls. Tina discussed my personal finances with another person who knew me and related that information back to me. She then claimed to have "lost" my phone number. I called to get the sales manager's supervisor's name to file a complaint as the sales manager was extrememly rude when I talked to him about the situation.. I was pleasantly surprised to find the OWNER of the multilot dealership called back within the hour (attempting to repair the damage). I would highly suggest not doing business with this company. They are not customer oriented after the sale and that is half of what the customer needs! More