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Capistrano Volkswagen - Service Center
San Juan Capistrano, CA
662 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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662 Reviews of Capistrano Volkswagen - Service Center
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September 05, 2025
Made an 8 o’clock appointment arrived at 7:55 and did not talk to anybody until 830. Finally they said there’s a glitch in the computer system. talk to anybody until 830. Finally they said there’s a glitch in the computer system. More
by SHOUGHTON0
Verified CustomerEmployees Worked With
September 03, 2025
A service performed unnecessarily with no accountability. It was a blatant upsell scam. I will no longer go to Capo VW for service or purchasing vehicles in the future and will tell everyone I know to run, n It was a blatant upsell scam. I will no longer go to Capo VW for service or purchasing vehicles in the future and will tell everyone I know to run, not walk, from that dealership. More
by HEIDI.GROUYA
Employees Worked With
August 29, 2025
Easy scheduling and check in. Delivered car ahead of schedule. Was not happy they found thousands of dollars of recommended unscheduled maintenance work to add on to my 30,000 mi Delivered car ahead of schedule. Was not happy they found thousands of dollars of recommended unscheduled maintenance work to add on to my 30,000 mile maintenance. More
by kiefergroup
Employees Worked With
August 29, 2025
Everyone so pleasant. They really work to get you in and out on time . They let you know up front the costs. They really work to get you in and out on time . They let you know up front the costs. More
by Nszymkow
August 24, 2025
Thanks to Brad, the issue with my vehicle was resolved and taken care of . Thank you Brad and taken care of . Thank you Brad More
by LOLAMAGIERA
Employees Worked With
August 24, 2025
Excellent customer service. I was surprised by the increased price of the oil change. I hope next year it doesn't go up another $20! I was surprised by the increased price of the oil change. I hope next year it doesn't go up another $20! More
by lightouchiro
Employees Worked With
August 24, 2025
Greg was my service advisor. He was a great communicator and very patient and thorough. I liked that he was honest with me. Everyone we encountered was pleasant and polite. The c He was a great communicator and very patient and thorough. I liked that he was honest with me. Everyone we encountered was pleasant and polite. The check-in process was very smooth and efficient. More
by sspazzy
Employees Worked With
Greg Acker(?) ~ Service
August 20, 2025
Yes, I would recommend this dealership with a caveat. The screens on the VW cars continually become disabled. This is evidently a software issue or a problem with the manufacturing of the screen because The screens on the VW cars continually become disabled. This is evidently a software issue or a problem with the manufacturing of the screen because VW is aware of the issue and has not fixed the problem. The dealership has no ability to fix this problem either. This is a safety issue because when the screen goes out, so does all functions related, such as the backup camera. More
by NEWS2ME
August 17, 2025
I drive out of my way to get my car serviced at CAPO VW as they are consistently great and trustworthy. as they are consistently great and trustworthy. More
by akshedd
Employees Worked With
