Read Reviews Capistrano Volkswagen

Capistrano Volkswagen

Capistrano Volkswagen

32922 Valle Road
San Juan Capistrano, California 92675


(949) 493-4511

Capistrano Volkswagen
Manufacturer: Volkswagen

Write a ReviewWrite a Review

  • Customer Service:

    5.0
  • Quality of Work:

    5.0
  • Friendliness:

    5.0
  • Overall Experience:

    5.0
  • Pricing:

    4.9

24-Month Rating

based on 364 reviews

5.0

5.0 out of 5

378 lifetime reviews

Capistrano Volkswagen

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Certified: Capistrano Volkswagen

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Capistrano Volkswagen has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Capistrano Volkswagen

Welcome to the CapistranoVW.com website! Capistrano Volkswagen has been in business since 1963. We are centrally located off of the I-5 freeway in San Juan Capistrano, California. We are very excited that our new Volkswagen marketplace showroom was completed in January 2003. If you're looking for a dealership that specializes in Volkswagens, you've come to the right place. Capo VW is an independently owned "Volkswagen Only" store with several unique dealership features. Not only do we have a brand new state-of-the-art Volkswagen showroom, we also have the only showroom in the United States dedicated to Certified Pre-Owned Volkswagens-we have the best pre-owned Volkswagen inventory in Southern California. In fact, Capo VW is 1 of only 6 dealers to be ranked in the top 20 in both new and Certified Pre-Owned Volkswagen sales in 2011, out of nearly 600 dealers. When you stop in make sure to ask about Capo Volkswagen's smileage plus package. Smileage Guaranteed!!

Our Location

Sales/Showroom

Monday: 9:00 PM - 9:00 AM

Tuesday: 9:00 PM - 9:00 AM

Wednesday: 9:00 PM - 9:00 AM

Thursday: 9:00 PM - 9:00 AM

Friday: 9:00 PM - 9:00 AM

Saturday: 8:00 PM - 9:00 AM

Sunday: 8:00 PM - 10:00 AM


Our Amenities

After Hours Drop-Off Instant Financing
Automated Car Wash Parts Store
Cable TV Pet Friendly
Children's Play Room Rental Car Service Onsite
Customer Lounge Area Shuttle Service
Drive-In Service Television
Express Service Vending Machines
Free Coffee Friendly Staff and Purple Wednesday Specials!
Free WiFi

ksheehan11
5/24/2013 11:00:14 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
April DeanApril Dean
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    4
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    4.8

My Review Of Capistrano Volkswagen:

The experience was quick and efficient. April was very straightforward and helpful which made the process much easier as well. We were very happy with our purchase and love the new addition. Thanks!

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Rapitts
5/15/2013 1:33:45 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Buddy HolguinBuddy Holguin
Steve SkinnerSteve Skinner
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Capistrano Volkswagen:

I went in to Capo VW to return my lease and then lease a new car (both were Jettas). Returning my lease was extremely easy and they waived my return fee. They also found the exact kind of car I wanted to lease within 10 min of being there. The whole profess only took about 2 1/2 hours - which is not bad at all. Buddy was extremely helpful and everyone was very nice. I will definitely be recommending this dealership to friends and family and will go to them for my next car.

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Forrest55
5/14/2013 12:05:18 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Eric MenziesEric Menzies
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Capistrano Volkswagen:

This was our first experience purchasing a VW and we couldn't be happier with the service we were provided. Eric was professional, knowledgeable, and more than capable in providing us the outstanding service we received. Of all our experiences in buying vehicles we have never had a better experience with any other dealership of any make. No haggling was involved, we received the absolute fairest price of the car, we were not pushed to purchase anything we were not in need of buying, and were in and out of the dealership with our new Jetta in under two hours. We highly recommend Capo VW to anyone looking to buy. Both Eric and the dealership as a whole went above and beyond in customer service and made our buying experience a pleasurable one.

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warnerkelly
5/9/2013 8:56:01 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
April DeanApril Dean
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Capistrano Volkswagen:

I would reccommend this dealership becasue of the hardworking, friendly, and outgoing staff. I recently traded in my 20121 Jetta for a 2013 Jetta and I am even more satisfied but the car can sell itself. What I really liked about my both of my experiences, is that my unsurness was turned into 100% positive about what I going to do. The employees here and honest and will help out with any situation. THANK YOU!

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Hparis
5/9/2013 2:20:14 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
April DeanApril Dean
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Capistrano Volkswagen:

April and Brent were so great! We will only get our cars and service from Capo VW in the future! Sales and service were top notch.

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margotcandrews
5/8/2013 12:10:51 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
April DeanApril Dean
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Capistrano Volkswagen:

April Dean was very friendly, but not pushy. She knew alot about the car and answered all our questions. She was not pushy and let us make our own decision. We would come back and ask for her again.

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ggoetting
5/5/2013 10:01:26 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Curtis KelleyCurtis Kelley
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Capistrano Volkswagen:

Curtis deserves 5 stars because he was very helpful and considerate in helping us buy a car. It was apparent that he was doing everything in his power to help us. Great service and genuinely nice!
We were very impressed by his follow-up. As soon as we got home, he emailed and texted us a video and pictures of the car we were interested in. We came in the next day to trade in our old car and it went seamless. We also liked the fact that there was no haggling. The price was fair and we got a great deal.
We felt no pressure and the whole transaction was handled very professional. We were impressed and very happy. This was my daughter's first car and first experience buying a car. It was a memorable and enjoyable transaction.

Thank you, Curtis!

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kristinelunasin0528
5/3/2013 2:07:02 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Curtis KelleyCurtis Kelley
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Capistrano Volkswagen:

I would highly recommend this dealer. This is the best dealer you'll ever find. They have great teams. They are very friendly and they will accommodate you very nicely. Their price is very affordable and they have good deals too. And 5 star service from McCurtis Kelley, who was really there and stayed up late at night and helped us bought our car. We bought our car yesterday. McCurtis is very helpful to us and very friendly also. :) Two thumbs up! Capistrano Volkswagen :)

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CBGB5
4/29/2013 4:53:43 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Don AbadieDon Abadie
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Capistrano Volkswagen:

We stopped in Friday night to test drive the VW models we were thinking about leasing. We were given plenty of time to look at, sit in, test drive as many of the cars as we wanted. We were going to go check out other dealers and makes of cars, but after the initial shopping trip, our mind was pretty much made up on where to lease our next car. Still undecided on which model to get (Tiguan, Jetta Sport Wagon or Jetta Sedan, they are all really nice) we were given the financial scenarios for all three cars. In the middle of making this happen, I had to pick up one of our children from a school overnight trip so left the dealership for about an hour and a half. During that time, our new car was detailed, and ready for us to just "sign and drive" when we returned. I have NEVER had such a no pressure, efficient car shopping experience as this one. Capistrano Volkswagen is doing business the right way, friendly, sincere, and no games. We were glad to keep our purchase local, met some really nice guys (big time team work going on here) who helped along the way, and will DEFINITELY be repeat customers.

We also really enjoyed the Jumbo-tron tv and popcorn in the showroom. Thank you so much!

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fred1958
4/25/2013 3:22:24 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
April DeanApril Dean
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Capistrano Volkswagen:

My Experience with April Dean and Capistrano VW was the best "EVER". Everyone from the Sales manager (Tom Deering) to the Lot porter (Cruze) were Exceptional, April listened to exactly what I wanted and she made it happen in One hour, This is not a Dealer its more of a Family, you could tell everyone Loved there Jobs and each other, and I could't have Trusted then more. This is my First VW and it will not be my last, as long as this Dealers around. go see April Dean.

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