Capistrano Volkswagen

Capistrano Volkswagen
32922 Valle Road
San Juan Capistrano, California 92675
(949) 493-4511

Manufacturer: Volkswagen


Most Reviewed Employees
Don Abadie Don Abadie
Sales and Leasing Consultant
David Hoke David Hoke
Sales and Leasing Consultant
Eric Menzies Eric Menzies
Sales and Leasing Consultant
April Dean April Dean
Sales and Leasing Consultant
Sherie Simmons Sherie Simmons
Sales and Leasing Consultant
Peter Heisser Peter Heisser
Sales and Leasing Consultant
Moe Afzal Moe Afzal
Internet Sales Manager
Richard McAllister Richard McAllister
Sales and Leasing Consultant
Curtis Kelley Curtis Kelley
Sales and Leasing Consultant
Buddy Holguin Buddy Holguin
Sales and Leasing Consultant
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Automated Car Wash
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines
Friendly Staff and Purple Wednesday Specials!


Twenty-Four Month Rating: 4.9/5
274 Reviews
Capistrano Volkswagen

Overall Score: 5 Star Rating4.9



About Capistrano Volkswagen
Certified: Capistrano Volkswagen
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Capistrano Volkswagen has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



amysquires
5/19/2012 12:01:55 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: April Dean

My Review of Capistrano Volkswagen:
So impressed by the service we receive at Capo VW. This was our 3rd purchase at this dealership. April was professional, courteous straightforward, and got us the car we wanted. We definitely recommend this dealership with the highest rating, I'm sure we will eventually be back for the 4th purchase.

Share on Facebook

Was this review helpful to you? Yes | No
cwilkiso
5/15/2012 2:08:57 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Sherie Simmons

My Review of Capistrano Volkswagen:
I have been really trying to get out of my current car loan - I bought a used 2006 Toureg from Andrea in 2008 and I absolutely LOVE this car BUT it just isn't economical and I really don't need an SUV type vehicle anymore. I went through some tough financial times the past couple of years and am finally back on my feet SO I decided to give you guys another try. I had tried selling my Toureg privately (no luck), refinancing which would have been a very bad decision. Then you guys pulled my credit (while I cringed) and low and behold I qualified on my own again for a beautiful car! My overall experience was great and I have to apologize for my boyfriend - he has NO patience whatsoever and really didn't want me to turn in that Toureg cuz he loved it too. BUT I am the one paying the monthly payment and I am the one who has to drive every day on the lovely 5 Northbound to Anaheim so I am the happy one~

Thank you Sherie and welcome to California!!

Cindy (Cynthia) Wilkison

Share on Facebook

Was this review helpful to you? Yes | No
jenni988
5/10/2012 11:24:52 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Booth, April Dean

My Review of Capistrano Volkswagen:
Amazingly friendly staff and it seems like they are actually trying to help you, not scam you into paying the highest price possible for a car. I had a great experience with April and would recommend her to anyone who is looking to buy a car. She is straight forward, helpful and friendly.

Share on Facebook

Was this review helpful to you? Yes | No
TobyMJr.
5/3/2012 10:00:55 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Don Abadie

My Review of Capistrano Volkswagen:
I dread going to lease a new car every time my lease comes due. However my first experience with leasing a Volkswagen (a CC) was extremely painless and astonishingly honest and above board. This was refreshingly in sharp contrast to most all other dealers out there I have dealt with in the past and I have leased every three years over the past 25 years. My last leasing experience prior to Capistrano Volswagen was with Beverly Hills BMW, and surprisingly (or perhaps not so surprisingly) they were very poor on customer service or making you feel like your business was important to them and I was not leasing a bottom tier BMW; I ended up leasing an M3 from them. Quite the contrary with Capistrano Volkswagen -- Don Abadie was exceedingly accommodating without the slightest bit of typical car salesman pressure tactics. I also tested Don because I just knew he could not be as saintly as his actions and words were portraying him...You know the old adage, "if it's too good to be true it's probably not." So when he called me the day after I had picked out the 2013 CC I wanted and told me I had better get down to the dealership because there was a party negotiating on the very same vehicle I had my heart set upon I thought okay I am going to call his bluff and wait until a little bit later. At that point in my mind his sainthood had immediately been revoked, and I told myself he was just another run of the mill car salesman who roll falsehoods off their tongue as freely as the rest of us unconsciously inhale and exhale some 14,400 times per day. A couple of hours later I called Don to let him know I was on my way over to lease my chosen CC, confident that the competitive buyer was phantom, of course. I smugly told Don, "I'll be over in about a half-hour to lease that car. Pleas make sure the it has been cleaned up and is ready for me because I don't have a lot of time to mess around there at your place. I need to get in and out." When his next words were, "Toby, it's gone. I told you what was going on and to get down here right away so we could try and do the deal before the other people." Well my jaw pretty much hit the floor so to speak. In my opinion Don is A#1 in the trustworthiness department. I'd even believe him if he was telling me about his fishing stories of "the one that got away." It all worked out though tremendously in the end because resourceful Don found me another CC which I like just as well, and it happened to be an incentivized lease special and I now receive a monthly lease invoice which I have been more than happy to pay.

Share on Facebook

Was this review helpful to you? Yes | No
datvw
4/29/2012 4:27:31 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sherie Simmons

My Review of Capistrano Volkswagen:
I arrived at the dealership late Friday night to avoid the crowd. I was not swarmed with pushy sales men, and was warmly greeted by Sherie Simmons. She was very knowledgeable about the vehicles I was interested in, and helped me decide which vehicle was right for me. After the purchase was complete and I arrived home, I realized I did not ask enough questions and I was a little confused about certain charges. I went back to the dealership a few days later and spoke with Nick Colucci who explained the paper work to me to the tiniest detail. After receiving such great service, and an amazing car for a great price, I couldn't be happier! I smile just thinking about the Volkswagen in my driveway. Thank you so muchh!

Share on Facebook

Was this review helpful to you? Yes | No
handrade
4/29/2012 3:50:21 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Buddy Holguin

My Review of Capistrano Volkswagen:
I leased a CC from Capo VW a number of years ago and had a great experience, looked at the Touareg three times over the years and finally decided to take the plunge. My husband and I test drove one evening near closing time and Peter assisted us in test driving a Passat and Touareg TDI. He stayed with us past closing and never made us feel rushed, was very helpful and knowledgeable. I really wanted a Touareg Lux TDI with the pano sunroof and noticed late that night their inventory was updated and they had exactly what I wanted. Although Peter was willing to look at other dealerships I only wanted to deal with Capo VW because of their reputation and my experience over the years. So when the exact model came in I called early the next morning and Peter located the vehicle, I went straight in. Since Peter was busy with another customer, the sales manager didn't want me to wait but asked me if it was okay if another sales person assisted me, so here enters Buddy. The same nice gentleman that welcomed me at the door and brought me some water. The entire process was seamless, efficient and easy. Being I ran all sorts of financial scenarios I was prepared for what finance would come back with and there was nothing but honestly in the numbers based on the scenarios I asked them for. In my business honestly and integrity is crucial and I expect that from who I buy and work with. Capo VW exemplifies this for an auto dealership. I have worked with other car dealerships and I am impressed with how Capo VW is managed and how it selects and trains it's employees. As for my delivery, Buddy was extensive in his knowledge and went over everything with me, said we're family now so if you need anything call me anytime and I'll walk you through any questions you have on your car. I highly recommend Capo VW!

Share on Facebook

Was this review helpful to you? Yes | No
Kcbruen
4/29/2012 2:19:35 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sherie Simmons

My Review of Capistrano Volkswagen:
Walked in to gather information and drove out in an Eos with the top down! Everyone at Capo VW was helpful and friendly. Sherie was knowledgeable and patient. She encouraged me to look at several VW models and trim packages with no pressure or "car salesman" vibe. The sales manager worked out a great price and the deal was done.

Share on Facebook

Was this review helpful to you? Yes | No
hhuelin
4/27/2012 2:02:55 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Don Abadie

My Review of Capistrano Volkswagen:
My Husband and I have always loved VW and came in to select a new car. Don was very helpful and met our needs and got us in and out pretty quickly. Everyone was friendly and the experience was a positive one. Thanks Don!

Share on Facebook

Was this review helpful to you? Yes | No
lauracarr00
4/26/2012 10:05:14 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Hoke

My Review of Capistrano Volkswagen:
David was so great to work with, he walked me through the process and was very pleasant and patient. I would recommend him as a sales person to anyone who is interested in buying a VW.

Share on Facebook

Was this review helpful to you? Yes | No
oilcanstan@gmail.com
4/22/2012 10:01:58 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sherie Simmons

My Review of Capistrano Volkswagen:
I was looking a particular car in certin color and was not able to locate for one in So Cal for several months to come Sherie fond one and had it delivered in a week.Worked out great for me got a fare pice for my trade in a good pice on the new passat tdi sel
The car buying expeirance at capo VW was by far the best i have ever had By the way this my second VW Tdi The germans got a good thing going

Share on Facebook

Was this review helpful to you? Yes | No

Reviews 11-20 >>