Capistrano Volkswagen - Service Center

The service staff and technicians are very friendly, helpful, and knowledgeable. I came in with a suspension noise issue and during the work they discovered a separate issue covered under warranty, got helpful, and knowledgeable. I came in with a suspension noise issue and during the work they discovered a separate issue covered under warranty, got it all cleaned up and fixed in a short span of time. Very professional More

A very efficient and comfortable service experience. A+++. The texted status updates and video of my car in the service bay, narrated by the actual technician, is truly innovative and appreciated! A+++. The texted status updates and video of my car in the service bay, narrated by the actual technician, is truly innovative and appreciated! More

Timely and service was very good. Knowledgeable service agents. I will always come back.; great job. Knowledgeable service agents. I will always come back.; great job. More

Capistrano Volkswagen offers quality service and personnel and a welcoming vibe. Appointments are scheduled such that customers are not forced to wait long for their service provider, salesperson or personnel and a welcoming vibe. Appointments are scheduled such that customers are not forced to wait long for their service provider, salesperson or parts. More

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Car returned with back door open. Not sure why trunk door had been opened for a tire rotation to begin with. Also low pressure warning appeared two days later. This shouldn’t happen s Not sure why trunk door had been opened for a tire rotation to begin with. Also low pressure warning appeared two days later. This shouldn’t happen so soon after a tire rotation. Very frustrating. More

Fantastic customer service. Waiting area is comfortable. The service advisor Zander Esterley was professional and knowledgeable. Waiting area is comfortable. The service advisor Zander Esterley was professional and knowledgeable. More

The service team is great. Zander is always thorough and helpful with any questions I have. Zander is always thorough and helpful with any questions I have. More

Entire service was covered under warranty and I received a loaner car free of charge. However, my car sat at dealership for first day untouched (I was without a loaner this first day). The next day I didn’t a loaner car free of charge. However, my car sat at dealership for first day untouched (I was without a loaner this first day). The next day I didn’t receive a call at all, I finally called at 3pm inquiring about my vehicle. I received a loaner (great!) on Friday but was told I’d be updated on Monday. No updates. Not a single one. Finally I was called at 8am on Thursday informing me my vehicle was ready. I went to pick it up, no one updated me on specifically what was done. But I was told if another issue I had persisted to come back in which was helpful info. The woman checking in my loaner was less than polite (she didn’t offer a simple ‘hello’, she closed the door on my face, she didn’t update me on whatever it was she was doing, nothing, ice cold). And to top it all my car was supposed to get a complimentary service wash— but NOPE! Literally y’all really dropped the ball on everything but the actual service. Do better! More

I had a great experience with the service department. They found rodent damage and repair all the wiring and the hood insulation pad. They also gave me information so that rodents are deterred from getti They found rodent damage and repair all the wiring and the hood insulation pad. They also gave me information so that rodents are deterred from getting in there again. Thank you More