Capital City Honda

It was my first time at this dealership today and I got to work with Rachel to get my dream car! She greeted me excitedly as soon as I came in for.our appointment and made sure I got everything I desired to work with Rachel to get my dream car! She greeted me excitedly as soon as I came in for.our appointment and made sure I got everything I desired in the car choice I made, explained everything from a-z and waited patiently with me as we were filling out the paperwork, reassuring me throughout. It's the first time I make a purchase like this and I'm so glad to have had such a sweet sales rep who put me (the customer) first! Everyone was kind and speedy in the process to make the experience seamless. I look forward to coming back for any Honda needs! Thank you, Rachel❤️ More

I left an update on Google, but basically the service department does not care about the condition of your car after servicing. The car was brought out with grease down the side, apparently caused by the department does not care about the condition of your car after servicing. The car was brought out with grease down the side, apparently caused by the machine that washes it as well as grease marks left on the dash and console. After trying to get the grease off the dash, it was scratched up like they took a wire brush to it, the only other option to rectify the situation was to replace the dash. The car was less then 2 years old. Finance department is is a joke to try to get ahold of. Numerous times I call and can only leave a message. Last month I called and was transferred to finance only to leave a message and have no return call. Upon calling today I was again transferred to a machine. I called back and spoke with receptionist and told her I was tired of leaving messages and needed to talk to a real person. She told me she was going to "personally" walk my message to them but if I didn't hear anything in an hour, to call back. I am tired of spending my days following up with people who should be contacting me. Poor customer service. More

I had the pleasure of meeting Peter. He was amazing, made things really easy to understand, and kept an amazing attitude the entire time. I will highly recommend going here to get your b He was amazing, made things really easy to understand, and kept an amazing attitude the entire time. I will highly recommend going here to get your beautiful ride. More

Great customer service! Awesome staff, very helpful and easy going. Great atmosphere and a wide variety of cars to choose from. Awesome staff, very helpful and easy going. Great atmosphere and a wide variety of cars to choose from. More

The sales staff were knowledgeable about there inventory and found the right car for me. and found the right car for me. More

The team works fast and efficient. Did all the hard work, making the process super easy for me. Did all the hard work, making the process super easy for me. More

Update: the manager reached out to me and was very apologetic. He said they aim for transparency and apologized for this happening to us. He refunded the add on packages that we never consented to and apologetic. He said they aim for transparency and apologized for this happening to us. He refunded the add on packages that we never consented to and activated the tracking system that was supposed to have been included. They can't go back and remove all those hard inquiries from our credit reports, but it should only count as one, despite how disconcerting it is to have all those hits on there. The finance guy I believe was dealt with and I guess this wasn't the first time he's done something like this, so hopefully I helped save someone else the headache down the road. Petrisia was lovely, she did her best, I do recommend seeing her for the sales part. I appreciate the response and resolution from the dealership to make this right, I didn't have to ask for anything, it was all offered. 2 stars added back for the resolution. Was an ok experience up until finance. He did not explain anything, not even the contract. Rushed everything, felt like he was trying to rush us out, added on a bunch of extras without consent and without explaining anything. More than $2600 in unnecessary "protection packages" that I would have never agreed to. Super deceptive business practices. Also 16 hard inquiries on my credit, plus 3 more the next day, for 19 hits in total. I've never experienced this while car shopping. It's only supposed to count as one since it was all in one day, but still super excessive. Artificially inflated the loan amount and monthly payment unnecessarily. Do not recommend due to the finance department. Wanted to love it, Petrisia was very sweet, but the finance process really ruined it for me. Buyer beware. I've filed a complaint with the BBB and FTC No response from this shady dealership, no attempts to correct their wrong. Not even to give us the information on the supposed vehicle tracking system they said was included, the only add on we were ever aware of and it's not listed anywhere on the contract nor did they give us any information for how to use it. More

We had a great experience with the team. They heard what we wanted and needed and worked with us to get the vehicle we hoped for! They heard what we wanted and needed and worked with us to get the vehicle we hoped for! More