- No service
I called on a Saturday afternoon to schedule a express service oil change and inquired about price. First of all no one would answer the phone so I called again and talked to the operator and again she forwarded me and again no one would answer. So, I left a message with name and phone for them to call. They never called. This just tells me they could care less about servicing my G37 Infinity. I went on line with Firestone and obtained a coupon for 58 dollars for Pennzoil Synthetic, made an appointment which they confirmed. Now that is how you do business.
Employees Worked With
None noone would respond
"Patrick Barnes was very professional and helped in every way"
So glad I hooked up with Patrick Barnes, he made the total transaction a true blessing, Can not say that for the Sales Manager!!! Best I do not say any more, overall experience was very good. Patrick is a true asset for your company.... We ended up buying 2 cars, one for me and one for my lady friend.
"Exceptional customer service"
The staff at Capital Nissan are second to none. Jeff, Jesse, Lee, Rick...and everyone I encountered there. They listen, they act quickly, they are attentive, and they make every effort to make you feel like a priority. They have gone the extra mile for me, and I value that as a female customer. With no pressure and the assurance that I am not being taken advantage of, this staff has won my business and my loyalty. And I absolutely love driving my Nissan Rogue!