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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
406 Reviews

406 Reviews of Capital Toyota, Inc. - Service Center

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May 02, 2020

I was so excited and pleased Capital Toyota could pick up my car, do the 90,000 service and return it the Same day. Chris at service and Niko for pick up and delivery were outstanding . Niko even cleaned the More

by dans
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Niko
Aug 17, 2020 -

Capital Toyota, Inc. responded

Thank you so much for sharing your experience with Capital Toyota and Chris. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

March 25, 2020

Service department was courteous and friendly and had my vehicle serviced within a very timely manner. They also implemented measures to protect themselves and myself from Covid-19. More

by Sherry West
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2020 -

Capital Toyota, Inc. responded

Thanks for leaving us such a wonderful review. We will let Chris and Sandy know about your 5-star review.

March 15, 2020

A bought my second Toyota vehicle from him. He takes care of every details and understands your needs. Helps you even after selling you the car. I will buy my next Toyota also from him and from Capital Toyot More

by Dan
Recommend Dealer
Yes
Employees Worked With
Marco Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2020 -

Capital Toyota, Inc. responded

Dan, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; Marco will definitely be happy to read what you wrote. We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

March 14, 2020

The Service Department is exceptional. My service Advisor was Chris Smith who is very professional, knowledgeable and courteous. The office staff is great and the customer waiting room is very nice and exce More

by Bkglasscock
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2020 -

Capital Toyota, Inc. responded

Thanks for leaving us such a wonderful review. Our staff will definitely be happy to read what you wrote.

March 13, 2020

I have had my vehicles serviced at this dealership over the past several years and have always been pleased with the high level of professionalism and competence of the personnel. More

by kgiggy
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2020 -

Capital Toyota, Inc. responded

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

March 12, 2020

I came in for my 5000 mile inspection. Andrew was very courteous and immediately checked me in. Service was efficient and thorough. It was a great experience. More

by emmseeed
Recommend Dealer
Yes
Employees Worked With
Andrew Whitaker
Mar 27, 2020 -

Capital Toyota, Inc. responded

Thank you so much for taking the time to leave us a 5-star review! It''s much appreciated!

March 11, 2020

Chris was very friendly and knowledgeable about my vehicle. Service fast and clean.We talked about squeaks and rattles that plague the Tacoma. He had ideas. More

by ron_harr
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2020 -

Capital Toyota, Inc. responded

Thank you so much for taking the time to leave us a 5-star rating Ron!

March 04, 2020

Capital Toyota is a first class dealership. I have bought vehicles from the dealership and trust the service to them on a regular basis. I’m grateful for their knowledge and ability to keeping my vehicles in More

by Marlene Knowles and Bill Knowles
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Manager Marty Woody is a courteous, and helpful professional , Betsy Gammon
Mar 09, 2020 -

Capital Toyota, Inc. responded

Thank you for the 5-star review! We are ecstatic you had an amazing experience with us. If you need anything in the future, please do not hesitate to reach out.

March 04, 2020

I've been leading my car through this dealership for 2 years now. As always the staff was professional and friendly. Andrew made sure I understood my service and how I can get the best deal. Waiting area More

by tobinmg
Recommend Dealer
Yes
Employees Worked With
Andrew Whitaker
Mar 09, 2020 -

Capital Toyota, Inc. responded

Thank you for the 5-star review! We are ecstatic you had an amazing experience with us. If you need anything in the future, please do not hesitate to reach out.

December 14, 2019

Great Service Department Scott has serviced my car for many years. He is always so prompt, kind and very knowledgeable about his job. Always a smile, I really do enjoy workin More

by Donna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hicks
Dec 16, 2019 -

Capital Toyota, Inc. responded

Thank you for the feedback, Donna! It's awesome to hear that you continue to have high praise and joy for your service experiences with Scott. We're glad he's been able to establish a trusting relationship with you. We look forward to helping you with your automotive needs for years to come!

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