Capitol Chevrolet

Capitol Chevy’s website listed a service loaner Equinox with about 5,000 miles on it as “new,” with a $2,000 dealer discount off MSRP. I qualify for the GM employee discount and simply wanted to know if th with about 5,000 miles on it as “new,” with a $2,000 dealer discount off MSRP. I qualify for the GM employee discount and simply wanted to know if that discount could be stacked with the posted dealer discount. You’d think that would be an easy question to answer, but the process of trying to get that answer turned into a surprisingly frustrating experience that left me with no desire to do business with this dealership. I started by asking the question through the “chat” feature on Capitol Chevy’s website. It quickly became clear that the chat was just an AI-Bot that collected my contact information and said someone from the sales team would reach out. No one ever did. So after work, I decided to stop by the dealership in person. I found the vehicle and was allowed to drive it around the parking lot, but I was told I couldn’t take it on the road because it didn’t have enough gas. During the tour of the parking lot, I asked the salesperson whether the GM employee discount could be stacked with the dealer discount. I also mentioned that I planned to pay cash and asked what forms of payment they accepted. This is where things became strange. She said she would need to ask her manager about the discount and told me payment would have to be by cashier’s check. I explained that my funds are in an investment account and it could take up to three days to obtain the check. She said they couldn’t hold the vehicle that long—even with a deposit—because these cars were flying off the shelf. However, she suggested I could finance the vehicle through them and drive it home the same day, adding that if I paid the loan off within 45 days it would be as if the loan never happened. I said I might consider that option, but first I needed to know whether the GM employee discount applied and what the total price would be. She told me she couldn’t ask her manager until she collected more information from me. Back in the sales office she began requesting a full set of personal details: Social Security number, driver’s license number, addresses for the past two years, employer contact information, salary, and more. I stopped and asked why any of that was necessary just to answer a question about the discount. She said that she can only go to her manager once, so she needed to give him everything and present my application in the best possible light to have the best chance of her manager agreeing to even sell me the vehicle let alone the terms of that sale. (You know, because of the hordes of people clamoring to buy this dirty, used Chevy as “new” and all). At that point I reluctantly played along just to get the answer. She also asked whether I had a trade-in. I mentioned an older GMC Terrain with 106,000 miles and said I was curious what it might be worth, but it wouldn’t necessarily be part of the deal. She then asked for the VIN and requested that I text photos of it to a random phone number, which I did. Finally armed with all this information, she went to speak with her manager. After about 20 minutes I went looking for her and found her behind a locked glass door— in the room where the sales staff kiss the manager’s ring. The locked glass door was apparently there to allow us xxxxxxto watch the magic happen. I told her I had to leave and asked her to email me the answer. I also explained that at this point it was just for my information, because after spending nearly two hours getting the runaround there was no way I would buy anything from this dealership. She returned my driver’s license—something I didn’t even realize she had taken from the desk—and I left. Two hours later I received an email. It contained no numbers, no sales price, no trade-in estimate, and no loan terms. It simply said: “Unfortunately, on models like this one (Drac units), the discount doesn’t apply.” My quest for an answer was complete, and I learned a lot along the way. More

They made my experience quick, simple and cost effective while feeling like a VIP. What more could you ask for? while feeling like a VIP. What more could you ask for? More

Absolute Crap service and repair quality. Charged me $1200 to fix my AC and I've been breathing the leaking seals for 6+ weeks. I called them today to ask about another possible repair and go Charged me $1200 to fix my AC and I've been breathing the leaking seals for 6+ weeks. I called them today to ask about another possible repair and got the answering machine midday, and of course no return call. I only called because they've been maintaining the vehicle since I bought it there. I will never go back there again. Garbage Business! More

Bought vehicle new, 2022 Chevrolet Camaro. Complete Lemon. Brand new vehicle stereo and ac, plus all touch screen have never worked. Vehicle has been in 4 times in a year to fix. Every time I Complete Lemon. Brand new vehicle stereo and ac, plus all touch screen have never worked. Vehicle has been in 4 times in a year to fix. Every time I have to take day of work. They refuse to offer loaner vehicles. I had to cancel my appointment and get keys back, because of horrible customer service. More

Just recently bought a new car. The experience was excellent thanks to Mo!! Thanks Rick! The experience was excellent thanks to Mo!! Thanks Rick! More

Knowledgeable, go out their way, helpful, above & beyond, professional, cover everything, highly impressed & have already recommended them. Lukas is absolutely great! professional, cover everything, highly impressed & have already recommended them. Lukas is absolutely great! More

I worked with Craig Puff to find the right truck: he was friendly, knowledgeable, and really went the extra mile for me. He never pressured me, and worked hard to help me out (continued to search and check friendly, knowledgeable, and really went the extra mile for me. He never pressured me, and worked hard to help me out (continued to search and check in for days after my first visit, was super helpful through the whole process). I definitely recommend working with him! More

Casey Watanbe sold me my Silverado. He was extremely helpful, knowledgeable, and friendly. He made the experience so easy. I am enjoying my truck! I highly recommend Capital Chevrolet. helpful, knowledgeable, and friendly. He made the experience so easy. I am enjoying my truck! I highly recommend Capital Chevrolet. More

Unlike my experience in Stayton at the Chevy dealer, Capitol Chevrolet service department was excellent! Mark my service advisor followed my warranty repair on 2021 Silverado 1500 every step of the way. Capitol Chevrolet service department was excellent! Mark my service advisor followed my warranty repair on 2021 Silverado 1500 every step of the way. Communication was excellent with their texting and messaging system. Mark at the service department even offered a loaner truck. After they receive the needed part my truck was quickly repaired. Capital Chevrolets excellent shuttle service took me both ways during the repair. I would highly recommend the Capitol Chevrolet service department. Glen. M More

Poor communication. Took over a week to ultimately learn there was an issue with battery. My appointment was on a Tuesday and got no word until I checked Thursday and They had not even gotten to it. Said there was an issue with battery. My appointment was on a Tuesday and got no word until I checked Thursday and They had not even gotten to it. Said they would try to get working on it that Thursday. Ok not a huge issue at this point. No word as of lunch on Monday. Called and had to leave a message. Finally got a hold of a manager and expressed my frustration at how long this was taking. Then the service advisor just miraculously called the second the manager hung up. Car still not done till Tuesday. One week for a battery and when I went there no offer to give any kind of discount. I have never left a review for any business. Until now. This Chevy service department is over extending themselves as there had to be a line of at least a dozen cars waiting to check in. Never again will I go back to the service department here. I will tow my car to suburban Chevrolet before I ever go back here. Poor communication and no desire to try to make things right. $365 for a battery is ridiculous. The management staff should be embarrassed. More