Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Car Pros KIA Tacoma
Tacoma, WA
627 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
627 Reviews of Car Pros KIA Tacoma
September 10, 2025
Hi rating is warranted except for LoJack. I found out that I paid for 6 yrs and I don't want it. Help me to sell it back! Tay and Ron didn't give me enough info on this. Bob I found out that I paid for 6 yrs and I don't want it. Help me to sell it back! Tay and Ron didn't give me enough info on this. Bob More
by jmaxatsea
Employees Worked With
Tay and Ron
September 08, 2025
Yash was great on my 2025 kia sportage very knowledgeable and great person supervisor made me very uncomfortable with deal and I paid CASH, Yash was 10 Stars. Thanks Bob and great person supervisor made me very uncomfortable with deal and I paid CASH, Yash was 10 Stars. Thanks Bob More
by Jusbob719
Employees Worked With
Yash
August 17, 2025
Service department was great. Gabriel was polite and helpful. Understood what I needed and took care of the service my car needed to keep warranty up to date. Gabriel was polite and helpful. Understood what I needed and took care of the service my car needed to keep warranty up to date. More
by derrellvera
Employees Worked With
Gabriel
August 16, 2025
I was referred to Car Pros Kia of Tacoma via the Costco Auto Program and had the worst car buying experience ever. My Kia Sportage was purchased in April 2025. It took many trips back and forth to the de Auto Program and had the worst car buying experience ever. My Kia Sportage was purchased in April 2025. It took many trips back and forth to the dealership. They had me sign the wrong paperwork and had to return to resign all new contracts. Because of the wrong paperwork the infotainment system didn't work correctly. They delivered a brand-new vehicle with a dent, I took a vacation day, schedule the repair drove to the dealership again only to be told I'd have to leave it for the day with no loaner car. They forced me to buy a $1500 Lojack which the vehicle didn't have even though they told me all their vehicles have to have them because they are in Tacoma, WA which is apparently a very bad location for crime. Because the vehicle was a dealer trade it was delivered with many more milage than listed on the paperwork and they wouldn't change it. They kept resetting the Lojack causing me to have to reprogram its app several time and involving several more phone calls. I called the dealership dozens of times regarding all of these issues, left numerous messages to get answers before getting any information. I can't express my dissatisfaction well enough in an email. I will never visit, use, or recommend this dealership to anyone. More
by j_schendel
Employees Worked With
I am trying not to remember any of their names.
July 31, 2025
Thank you for another excellent experience at your Car Pros Kia Tacoma service department! You always check me in quickly and take great care of my Kia Optima. Thank you all very much! Pros Kia Tacoma service department! You always check me in quickly and take great care of my Kia Optima. Thank you all very much! More
by Bendi
Employees Worked With
Adam in the Service Department
July 21, 2025
I brought my Kia in with a check engine issue. I was informed that the Catalytic Converter had failed and needed to be replaced, at a cost of $7k. I had to explain to the staff that the catalytic I was informed that the Catalytic Converter had failed and needed to be replaced, at a cost of $7k. I had to explain to the staff that the catalytic converter was, in fact, under warranty - per federal law (80k miles for all vehicles). They eventually agreed that that Kia was in fact liable for the work and agreed to complete the repair. I dropped it off on a Monday and was told to expect the work be complete on Wednesday. They had no loaners vehicles available and provided no options (despite this being work covered under warranty!). I called again on Wednesday and was told it would be ready on Thursday. I called on Thursday and was told Friday. I called on Friday and was told Monday. I called on Monday and was told two more days for the work to be completed. I've now had no vehicle and no loaner for a vehicle malfunction under warranty for more than 7 days. Car Pros Kia in Tacoma is a terrible option for vehicle service, and if you own a Kia you should take it absolutely anywhere else. Unless you're prepared to 1) have to explain to the technicians what they're vehicle warranty policy states and what's required by federal law 2) Wait an unacceptably long time for repairs 3) Be provided absolutely no options for a loaner or rental vehicle, regardless of Kia's obligation for warranty repairs. Don't take your car here. Don't buy a car here. More
by jordan
Employees Worked With
Unknown
July 15, 2025
I am very impressed with the new service manager, Kathy. She is true to her words. Kathy is the reason I will buy buy another KIA at Car Pros. Her style of management is beyond AWESOME. She cares and listen She is true to her words. Kathy is the reason I will buy buy another KIA at Car Pros. Her style of management is beyond AWESOME. She cares and listened to the customer. I am not just a quota, I matter to her. More
by Rosechipb1965
Employees Worked With
Gabe
