I bought a car 2 months ago and its amazing. I worked with Jared and he was so wonderful and helpful. I couldnt of asked for better customer service from him. I came in for a service appointment which i had to make 3 times because when i made it online it was approved but never recieved confirmation. Finally someone emailed me after i already got the confirmation from the site saying it was not available. A week later i had an appointment at 1. 2:15 comes around and i finally got an update on my car. I needed two new tires which would take 45 minutes to an hour to come in and another 30 to put them on. Its now almost 4 and i can see my car has no wheels. Amazing dealership crappy service center.
Car Sense was fantastic! I really enjoyed being about to take the car out on my own and moving at my own pace! Brian was great! I told him what I was looking for and he took care of the rest! All around a great experience
"Lousy customer service in the Service department"
- Carol Schrenk
I had a 9 AM appointment to have warranty work done on my car. When I arrived I was told I did not have an appointment and the parts were not there. When I made the appointment I was assured that the parts had arrived.
Brian Huff was great to work with! The entire experience was excellent and most importantly...stress free!
Brian returned all of my calls promptly and answered all of my questions. I will definitely use CarSense in the future.
You don't need to worry about price. Its Fair deal and no negotiation.
I saw a minor scratch on car after 2 weeks, while i was washing my new car. I scheduled appoinment with Car Sense service and they fixed scratch. Customer service was the same (Excelent) 10 days after buying car.
This is the best place to buy pre-owned cars.
I purchased a car from them about 5 weeks ago. The car is fine. The dealer is not:
- they collected a sizable fee for papers processing, promised my title+tags would arrive shortly. Five+ weeks later it still has not arrived. Hopefully, it will arrive prior to the temporary tag expiration date (60 days from the sale date)
- I specifically asked for financing that can be paid with my credit card. They assured me that Fifth Third bank accepts credit card payment. So I trusted them and signed the financing. That was NOT true: Fifth Third does NOT accept credit card payment.
- After the purchase was done, their sales have never returned my calls.
I HAD BEEN LOOKING FOR A JEEP FOR AWHILE ,CAR SENCE BY FAR , HAD THE BEST PRICE. WHEN I SETTLED ON A JEEP COMPASS , I CALLED THE HATFIELD DEALERSHIP , WENT IN THAT NITE AND DROVE HOME A BEAUTIFUL JEEP. NO HASSLE, JUST PAPERWORK AND A CHECK .