Car Sense

Reason for Visit: Service

I recommend this dealer: No

My Review of Car Sense:
I have been bringing my car for inspection at the Uwchland, PA shop for the last 4 years but this would be my last one. Before I went to the shop, I personally inspected all lights to make sure they were in good condition. Interestingly, this is the 3rd time over the last 4 years that CarSense has failed my car’s inspection due to the daylight running or marker lights being out. Of course, each time they charge an extra $28 for replacing the bulbs on top of the inspection fee. After complaining to the service desk about this “recurring issue”, they decided not charge me for the bulbs this time but they did not take a discount coupon because “the technician had already submitted the job”. Be aware on your next repair. Personally, I am not bringing my car to this shop again.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Car Sense:
I was looking to trade in an 07 Buick Lucerne and had only been offered approx. $17k on it by various dealers. I had heard of CarSense, so I decided to give them a try. I was looking for a particular car : an 08 Hyundai Azera Limited with the Ultimate Package. They had a couple of them and I selected one in gold with low miles on it. I had been given a price on a similar car at my local Hyundai dealer which was thousands higher than the CarSense price. Bottom line: I swapped my car in on the Hyundai at CarSense and got $10 in change; and no sales tax to pay. And the professionalism and integrity and product knowledge of Kevin Dunleavy ,CarSense salesman, was exceptional. I would recommend both he and CarSense to one and all. And so I have, and am doing it again right here. If I had traded my car at the Hyundai dealer, it would have cost me about $6k plus 6% sales tax for a similar Hyundai. Quite a difference from what I managed to accomplish at CarSense. So, if you are in the market for a newer car and want to deal with an honest and aboveboard dealer and friendly employees, I strongly suggest that you try CarSense; you won't regret it. And I know. I have bought over 40 cars in my lifetime and this was the most painless and fairest transaction of them all. I can't wait for the next time that I am in the market for a car to go to CarSense again. Give them a try. SemperFi

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Car Sense:
I purchased a Cadillac from a gentleman on Ebay. He was going to Carsense to purchase his next car. They refused to do a courtesy transaction for us and talk him into trading the car in and not selling it to me. I had won the auction. Ethically they knew that he had sold the car me and refused to do the transaction. Obviously out for themselves not YOU. Would never buy a car from such a place... Over priced anyway....

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Reason for Visit: Service

I recommend this dealer: No

My Review of Car Sense:
SALES WAS FINE. SERVICE STINKS. I HAVE THE CAR THREE MONTHS ONLY 5000 TOTAL MILES. GOT TRANSMISSION TROUBLE WOULD NOT GIVE LOANER CAR.THEY HAD TO SEND CAR TO DEALER. I WALK!!! OH I COULD RENT A CAR AT A COST TO ME. BULL S....THEY SHOILD STAND BEHIND WHAT THEY SELL. WHAT EVER HAPPEND TO SERVICE.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Car Sense:
Since 2004, our (extened) family has purchased 7 cars from Car Sense at the Hatfield location. They have a very professional and knowledgable sales staff. The salesmen aren't comission driven, so there is no need for all the usual pressure to buy when browsing, either. They even include a carfax report with any vehicle you want to look at.

It really is all about customer service. You want to take a test drive? They photo-copy your liscence and hand you the keys to any car on the lot, and no sales person insists on tagging along for the ride. If the car you want was at another location, they will bring it to you for free. They even make a point of mentioning the PA state law which allows you to return any car within 7 days for a full refund. Their prices are very fair, but they don't negotiate either. However, they tell you this going in, and tell you that they may not have the best price for a higher-end car you are looking at. Still, they are pretty up-front about everything.

We plan on buying many more cars from them in the future. GREAT DEALERSHIP, HIGHLY RECOMENDED.

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