My Review Of Car Sense:
This is all about how I was treated by Service Manager & a reflection of the "they can do no wrong" philosophy of Car Sense, in general, I believe. After a purchase on Jul 31, 2012 of a used 2002 Silverado 4X2 pickup truck....10 months later-
I called to tell them that after only driving 1866 mi. since purchase, the brakes failed- had to push so far down on the brake pedal that the vehicle barely stopped, luckily at the parking lot of my job. My husband & a friend examined the brake lines & they were completely rust, rust, rust. I have photgraphs!
I called & spoke to the Service Manager at another Car Sense location since they transferred call as Manager was out where vehicle was purchased. I was told that unless there was a leak, state inspections says it passes and what did I expect since the vehicle was 14 years old! (actually 11)
I said I could not drive it there- he said, well, have it towed. I said could you give me an estimate of the cost for repair. He said No as they have to make the brake lines for this old truck & he doesn't know what will also be involved. He would try to help me but if I didn't like that he could put me on the phone with their lawyer. His tone was bossy & condescending whenever I spoke to say I am disappointed in the performance since I kept it garaged and did not drive it all that many miles & was aware it was out of warranty, but was shocked that the brake lines could be so badly deteriorated, rust-covered & would have been that way on July 31, 2012 when I bought it. I felt I was being bullied & belittled by all of his replies, told to listen to him when he spoke!
I paid $8,950., including tax, fees, etc. came to $9,709. for this vehicle. I will have it repaired elsewhere & have received a quote. I know it is old although it only had 53,743 mi at time of purchase. I did not receive a Bible with it at time of purchase as is their policy with new/newer? purchases. While I realize they complied with state regulation regarding pass/fail system of inspection, which is their their only legal obligation, as he stated, they certainly did not comply with a moral obligation in providing a driver with a car they would sell to a relative or friend in good conscience. Maybe that's why I didn't get a Bible! Does this make good Car Sense?
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