I visited this location on a Saturday morning. It was super busy with lots of customers and sales people. I had an appointment at 10 AM with Aaron, to test drive a Honda CRV. He basically handed me the keys and told me to take it for a spin while he went to tend to other customers. I came back and really didn't like the car so I asked him about the Nissan rogue and the Chevy equinox. He let me drive the Rogue first, then the Equinox. I decided on the Rogue. From here, the process gets very confusing and long. After the mounds of paperwork for the credit and trade-in, I continually waited (and waited) and dealt with multiple people during my time there. Aaron was busy bouncing back and forth between me and other clients. I got a great price for my trade-in, as well as on my new Rogue, and never felt pressured into buying the car or the maintenance plans. But I wasted my whole Saturday there, and felt like I was just another "number", which is how they are different from traditional dealerships. I guess you have to weigh getting a good deal with spotty service, or get hounded by a dealership. Aaron was nice and friendly, so this review is nothing against him, it's more about the whole process .