My name is Gabriella, and on December 30, 2009, my parents and I purchases a Kia Rio. The reason why I chose a Kia was because of the manufacturer's 10 year warranty. Before purchasing the car, we specifically asked the salesman John Thomas, who is no longer with the company, if the 10 year 100,000 mile manufacturer's warranty would carry over once we purchased the vehicle. He assured us that this was the case. Yesterday, my check engine light came on, and today my mechanic told me that one of the ignition coils is misfiring. He told me to contact Kia since this should be covered under the warranty. To my surprise, when I contacted Kia they informed me that the warranty was only 5 years because I was not the first owner. After speaking to several people at CarSense, a manager named Gregory told my mother that although he believes we were lied to by one of the company's salesman, there is nothing he can do. This is absolutely unacceptable. My family owns a business, and we know first hand that there is always something you can do to make a costumer happy. We have bought three cars from CarSense, spent more than $80,000, recommended this company to anyone who would listen, and I had intended on trading in my Kia in a couple of months and purchasing a fourth car from CarSense. Although Gregory assured me that I would receive "top dollar" for my trade in, I honestly do not believe anything that anyone at CarSense tells me. I am so angry that I was deceived, and no one at CarSense cares enough to try to rectify the situation. I assure you that I will never do business with CarSense again, I will tell everyone I know to never do business with CarSense, and I will write negative reviews of this company on every website that I possibly can.
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John Thomas, Manager Gregory