1/14/16 - I brought my car to a local shop for inspection and an oil change. The mechanic told us we needed to replace the muffler and the battery already.
I called the service dept. at Car sense and spoke to David. He told me its natural for the car to get a hole in the muffler and to replace the battery within a year with a car driven under 3000 miles. David was telling me that I didn't like his answers.
The cars muffler tin is so thin, WE KNOW IT DIDN'T ROT LIKE THIS IN UNDER A YEAR.
When my fiancee and I were waiting for the car to be finished prepping to take home, we wanted to go and talk with the mechanic servicing our car before we took it home.
The sales lady, Laura Pfeiff would only let us go back there and ask questions, not letting us take a look under the car for more questions. We had to go through Laura to ask questions.
Now I know why.
Car sense won't do anything about it. As long as the car passed THEIR SPECS, JUST PASSING, they passed the car.
I recommend that you, the customer, bring a mechanic, a knowledgeable friend and check the car yourself underneath to make sure you don't have to pay for things they didn't want to replace for you to come back and pay more money with them. This is unacceptable. Unheard of.
I Recommend This Dealer:
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