As I had an amazing experience with my salesman, I didn't have a good experience with in the first five days of my purchase of my "certified" car. After asking them to replace the brakes before I purchased the car, I was told it didn't need brakes, but they cut the rotors. Once I bought the car, I took it to my mechanic who found numerous issues that brought a HUGE concern. My mechanic informed me that they did cut the rotors, but decided to keep the original pads on them (a big no-no). He also let me know the rear brakes failed inspection, which I was told by Carsense before I purchased the car that they were fine. My mechanic also informed me that there was a front power steering leak and the engine was showing signs of premature engine failure. I was also very disappointed that I was sold a newer car (2012) that didn't have factory floor mats. After calling and making an appointment to have my new car worked on already, I was even more surprised to find out that Carsense said there was no power steering rack leak (when I saw it with my own eyes and had pictures of it) as well as no engine issues. I was also told that now they decided to replace the brakes and give me factory floor mats. I was very unhappy with how they told me they cleaned off my power steering rack and drove it around and there was no leak. Needless to say I returned the car and got my money back. I will never return to another Carsense again after such a horrible car buying experience.
I Recommend This Dealer:
Ethan Bell, Patrick Solliday
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