CarMax North Shore

The overall experience was great. The staff were super courteous & the entire car buying process went a lot quicker than going to a dealership. I would've given 5 stars but the shippi The staff were super courteous & the entire car buying process went a lot quicker than going to a dealership. I would've given 5 stars but the shipping on the vehicle i chose took 19 days, when originally it was stated that it would only take 7-10 days. The shipping fee is originally paid was refunded because it took longer than anticipated, so I was happy about that. More

As soon as I got this car it wouldn't start and then I had to wait for them to charge the battery. It was nice to love to give me gas. Then car stopped on me now I'm still waiting for it to get fix I on had to wait for them to charge the battery. It was nice to love to give me gas. Then car stopped on me now I'm still waiting for it to get fix I only head for 2 weeks. More

Communication was great and the sale was smooth and efficient. The car is exactly as described. efficient. The car is exactly as described. More

process was time consuming took over 3 hours amount of paper work was estreme and some seemed noy necesssary paper work was estreme and some seemed noy necesssary More

Clean dealership Clean car great service easy purchase options and hassle free buy all around great experience options and hassle free buy all around great experience More

I had a minor issue that I assumed would be addressed based on my experience. I was wrong. Impossible to reach by phone after the sale. xxxx y’all. based on my experience. I was wrong. Impossible to reach by phone after the sale. xxxx y’all. More

We received polite and thoughtful service. The care was cleaned before We left the dealership. The care was cleaned before We left the dealership. More

So far this relationship between carmax and I is working out very well and hope to see the follow though they will be taking. My wife loves the car and is racking the roads with it, she loves it. This will out very well and hope to see the follow though they will be taking. My wife loves the car and is racking the roads with it, she loves it. This will be a great test of how things transpire between us and Carmex. How ever we have boughten a few cars through them and love the service, and cars. More

My customer specialist Holly Mayeux was friendly, thorough, and took her time explaining every detail of the purchasing process. I have now sold a car to Carmax as well as purchased one. Both experie thorough, and took her time explaining every detail of the purchasing process. I have now sold a car to Carmax as well as purchased one. Both experiences have been irritating and stressful in the past at other dealerships, but both through Carmax have been wonderful! I am very pleased with the transaction and am extremely happy with my new vehicle. I will definitely turn first to carmax for my next vehicle purchase and I will recommend Carmax to any of my friends in the market. More

I shipped my vehicle from Texas to CarMax Northshore. I was contacted by a representative at Carmax Northshore the day before my visit and she was very rude and short with me. Upon initially coming into I was contacted by a representative at Carmax Northshore the day before my visit and she was very rude and short with me. Upon initially coming into the showroom I was not greeted by staff or asked what I needed. Chiquita Acker was very friendly and helpful she greeted me and showed me my vehicle, test drive, and proceeded my purchased quickly. I was initially informed prior that my vehicle could be delivered to my home but once in store found out that location doesn’t do home deliveries. The service department was very friendly and responsive to my concerns and fixed minor repairs quickly. More