CarMax Renton

This could have easily been a 5 star rating. The car was available, the sales staff was great. We decided to purchase. I was paying cash. I couldn't contact my bank (message said 15 minute w The car was available, the sales staff was great. We decided to purchase. I was paying cash. I couldn't contact my bank (message said 15 minute wait online). Sales person said certified check from the bank was the way to go. The bank closes at 2:00 pm on Saturdays. I drove to the bank and got one. The business center at the dealership said that because people had been counterfeiting checks, they needed to see my actual bank account so they knew I had the money in that account. That was ridiculous, invasive and insulting. I ended up showing the account balance.(because the bank was now closed) and they had no other way to verify that the check (a cashier's check from the bank) was real. I had enough remaining to purchase the care even after the amount of the check had been previously deducted. But what about someone that doesn't have that remaining in their account after getting a check from their bank? I recognize that we live in bad times, but the answer isn't to treat your honest, hard working customers like they are criminals. I was paying cash/cashier's check for a car for college. This was a special time for us (wife, daughter and me). This part of this transaction really put a damper on this for us. We love the car, our salesman was very nice and helpful, but this policy needs to be abandoned...yesterday! More

Was disappointed that salesman said she would have 3 to test drive but only had 1. She was to let me know when she got a Forester in stock for me to test drive but 5 days later, texted me to ask if I’d fou test drive but only had 1. She was to let me know when she got a Forester in stock for me to test drive but 5 days later, texted me to ask if I’d found one yet. I did, at a competing dealership More