CarMax

Great Sales experience with Elliot! He led us thru the process and was very patient until we made a decision. He led us thru the process and was very patient until we made a decision. More

Great people very friendly. They were easy to work with.I could recommend car max to others They were easy to work with.I could recommend car max to others More

Great Experience working with Jim from the Schaumburg location. He was very professional and efficient in helping me to secure a great vehicle of my choice! Amazing customer service as well! location. He was very professional and efficient in helping me to secure a great vehicle of my choice! Amazing customer service as well! More

Our salesmen Chris was great to work with. Friendly and very helpful. Made the process very enjoyable and we look forward to purchasing another vehicle in the near future. It was also easy t Friendly and very helpful. Made the process very enjoyable and we look forward to purchasing another vehicle in the near future. It was also easy to get a vehicle transferred from another dealership. Business office were also very friendly and helpful through the purchase process. Thank you Carmax! More

We received excellent svc from both Chris/Salesman & JoAnn/Svc Dept. she went the xtra mile! JoAnn/Svc Dept. she went the xtra mile! More

Great Experience here. I got a Great Car quickly. Gayne is a great sales rep! I got a Great Car quickly. Gayne is a great sales rep! More

Fast, friendly, clean, organized, and efficient. I was nervous about buying my first car. But this whole process made me feel confident and welcomed. I was nervous about buying my first car. But this whole process made me feel confident and welcomed. More

Ewa in Schaumburg was amazingly patient with me during the process. I found a chip in the windshield and they fixed it. the process. I found a chip in the windshield and they fixed it. More

Great experience. Salesman was patient, helpful and attentive. He truly wanted to find a car for me. I'm a repeat customer and would differently come back again. Salesman was patient, helpful and attentive. He truly wanted to find a car for me. I'm a repeat customer and would differently come back again. More

DO NOT GO TO CAR MAX IN SCHAMBURG. I went to CarMax because I believed in their advertised philosophy of honesty, transparency, and integrity. That was a huge mistake. What I experien I went to CarMax because I believed in their advertised philosophy of honesty, transparency, and integrity. That was a huge mistake. What I experienced at the Schaumburg location was the exact opposite — pure negligence and dishonesty wrapped in a polished corporate package. I bought a 2019 Toyota Corolla from them, expecting a vehicle in safe, roadworthy condition. Instead, I was handed a car with a tread depth of 4/32" on two tires — barely clinging to legality and unsafe by any reasonable standard. Replacing those tires cost me $400 out of pocket. CarMax refused to take any responsibility, brushing me off with a claim that 4/32" is still “safe.” Safe for who? Let’s be clear: Uber, Lyft, DoorDash one of these companies would allow a car with that tread depth to operate on their platforms. According to Uber Eats, 4/32” is unsafe for delivering cheeseburgers. But CarMax Schaumburg believes it’s just fine for hauling my four kids around Chicago in the middle of winter. That’s not just insulting it’s reckless. CarMax has made it clear that its bottom line matters more than customer safety or decency. They’ve lost me as a returning customer forever, and I will go out of my way to warn others. This isn't just a bad experience, it’s a betrayal of trust. CarMax Schaumburg sold me an unsafe vehicle and refused to make it right. They’ve proven themselves to be precisely what they claim not to be: a stereotypical, dishonest used car dealership that cuts corners and gambles with their customers’ lives all to save a buck. Do not trust CarMax Schaumburg with your safety or your family. I won’t make that mistake again. More