My husband and I drove over an hour to Carbiz to see a car. We walked into the dealership, and it was AWESOME - Very trendy and modern. The staff was amazing, pleasant, and warm from the receptionist to the finance guys. I inquired about the car online, but couldn’t recall who I chatted with so the receptionist sent Katie from internet sales to talk to us. Katie seemed preoccupied and if felt like it took forever for her to do the most minor of tasks. She left us to get the car keys and next thing I know she is talking to another couple and even went outside with them. After driving an hour plus, with two small kids, my patience was a little thin. I asked the receptionist if anyone else could help, so she spoke to Javier who quickly came to our rescue. My husband used to sell cars and I know that no one really wants a new client so close to closing time, but Javier was patient with us and even stayed late to get the deal done. He is by far the best car salesman I ever worked with and I would recommend him to any and every one. Our credit is not as great as we would like it to be, but Russ in finance worked diligently to get us an interest rate we could live with. I never felt pressured or like I was being lied to. I feel confident that we bought a reliable car and that Carbiz truly wants me to be happy with my purchase and with them. I can’t praise Carbiz and Javier enough.