- Selective Shopper
So I bought a second hand car from here, last year. Carbiz is a great place. Excellent people, great choices and competitive prices. If you are realistic, you know its a second hand car. Having said that, I have had no complaints from my beautiful Lexus, or the service.
"Friendly, fast, and easy"
I had a really great experience with Carbiz! I really appreciate how Tim Brotzman, my "experience specialist" was, relaxed but direct, informative but not pushy. Carbiz offers a pretty diverse inventory, which included my very well kept Volvo C30. It's running great, and I couldn't be happier. I will shop here again, and have already referred friends. Thanks, Tim & Carbiz!
"Bitter sweet experience "
I bought my AUDI A4 two years ago, the day after I purchased the car I realized there was a MASSIVE oil leakage problem, it was a Saturday, they couldn't get me in until Monday so in order to drive I had to keep an extra quart of oil in the car. When I did get the vehicle in, they discovered that it was an issue with the piston rings that needed to be replaced (I guess their 120 point inspection missed that).
This was a well known recall from Audi so Audi did the repairs free of charge.
Six months later I was driving on the highway and my car started smoking, I gotten home as quickly as possible contacted Carbiz to get the car in to bet checked while my car was still under warranty and they could not determine the cause of the issue.
I go to start my car a few weeks ago and it would not start, when I purchased my car there were only 62k miles on it and the car still is under 100k miles and I've had the car for two years. I had the car towed to Carbiz and was told that I need a new engine and it would be 5K to replace it.
I was shocked that a VERY EXPENSIVE car that I bought from Carbiz only 2 years ago would need a BRAND NEW ENGINE. A car that is under 100k miles. I feel like I was sold a car that knowing had lots of issues and now I am stuck with it.
Additionally, I was told when I purchased the car two years ago that if I made all of my payments on time i could comeback and get whatever I want... However I was told by Brian in sales yesterday that there was pretty much NOTHING they could do for me.
P.S. Collin and Harvey are great guys with excellent customer service and I am sure if they could've done more for me they would have, but I feel like If I cant get a new car, i should at least get some sort of deal of the engine replacement, there's absolutely no reason why anyone who buys an Audi in the "condition" my car was said to be in when i purchased it, would have to be replacing an engine so suddenly.
One more thing, the day I purchased my car, i was in the process of buying the SAME exact car but the LEDs from Exclusive Motors, but i was told that I shouldn't trust them because they get cars from the auction and we don't know what could be wrong with their cars. Ironically, look at the situation I am facing now....