The sales process was great, we walked away happy with the experience. However, once we'd paid for the car, our salesman had made a list of things that needed to be ordered (dvd remote, owners manual, 4 headphones, antenna, etc.) and dealing with the service department has not been easy. We've had the car in twice now (trying to get all these things fixed) and we've had the car for 2 months and we still don't have everything that was ordered. Mainly, because the sales dept. doesn't seem to communicate with the service department. Also, we have not found the service department very responsive, helpful or friendly. We were promised a remote key by Evan Berney (General Manager) on Sept. 21st - it's Nov. 2nd and on our last visit to the service dept. (Oct. 31st) they had still not ordered the remote key and now we have to make another trip to the service dept. to have the remote programmed when it comes in. We were promised 4 headphones and we've asked for them several times - on the last visit they gave us 2 headphones, we're still waiting for another set. GET EVERYTHING IN WRITING and be sure it is passed to the Service Dept. - we are not overly impressed and probably would not buy another car from them in the future.