Cardinale Volkswagen

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Cardinale Volkswagen:
I have a 2004 Touareg...It was a few months out of warranty and the drive shaft needed replacing....It was going to be about $1200.00....Jesse called VW on my behalf, and I didn't have to pay anything...I was literally shocked..I thought maybe they'd give me a few hunderd off, but Jesse told care of it all since I'm a good customer and have gone to Cardinale many times....Thank you Jesse!!!!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Cardinale Volkswagen:
I bought a VW trailer hitch from the Wester VW dealership and installed it myself. Five mouths later I took it to Cardinale VW because the electrical never worked after installation. They charged we $100 to diagnosis the problem which they said was with the trailer, not the hitch. I took it to a professional hitch business and they said it was the wiring inside the VW hitch. I took it back to Cardinale and they looked at the problem twice and came to the same conclusion, it was a connection problem inside the VW hitch. They ordered parts and labor to repair the problem was over $500. I asked why this was not covered under warranty. The dealer and VW Customer Service said that the hitch had a 12-month warranty and since that time had expired, the part was not covered. I argued that I first brought the hitch problem well within the 12 warranty period, that they failed to diagnosis the problem, charged we for the service covered under warranty, and now you want to charge me for parts and labor after they finally found the problem they should have found in the first place when the part was under warranty.

I plan to litigate. Any one else have similar issues with this dealer? Help we rid this pestilence from our community!! rogerpittman57@hotmail.com

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