CardinaleWay Hyundai of El Monte

Last dealership I went to before here could not remove or even lower the added cilajet and extra accesories cost. I give 5 star rating to CardinaleWay El Monte due to the fact that the team really made the p even lower the added cilajet and extra accesories cost. I give 5 star rating to CardinaleWay El Monte due to the fact that the team really made the process smooth, hassle free and true to what initially agreed upon. Talked to sales rep Christian and the manager on the phone, really proffesional folks, told them I am interested on a specific vehicle and I only have enough to pay everything out the door without the extra optional accesories. They were true to their words, told me "numbers" will not affect how they will make things happen for me and they earned my respect for their word of honor. More

Getting an appointment was really easy and their service advisor who helped me, John Kim was really kind offered me a better deal to include some add-ons for just a few more dollars than what I came in for advisor who helped me, John Kim was really kind offered me a better deal to include some add-ons for just a few more dollars than what I came in for which was just an oil change. He told me what my car needed, but was not pushy and they got my car done super fast. I would definitely recommend this place. More

I want to make it very clear that my 5 stars apply specifically to the following team members: Service Manager Diana, Service Advisor Kevin, Ray, and Jonathan. I took my car in for engine replaceme specifically to the following team members: Service Manager Diana, Service Advisor Kevin, Ray, and Jonathan. I took my car in for engine replacement under warranty and had quite a frustrating experience initially with a different Service Advisor. I eventually got so upset I asked for a manager -- the VERY SAME DAY I escalated to Diana, she sprang into action and I had what I needed within 2 HOURS. I initially requested that my car be transferred to a different dealership, but Diana assured me I would be taken care of here and made true on that promise. Every time I needed something, Diana ensured I was never left in the dark and always responded to my emails within less than 24 hours. She was extraordinarily patient and never made me feel like an inconvenience despite over 20 emails back and forth (in addition to my numerous calls) over the past month. She took the time to coordinate across multiple staff members to resolve my service experience. I know my experience with the previous Service Advisor affected my communications with her -- I was extremely distrustful and anxious about the possibility of being taken advantage of -- but Diana was sympathetic and always knew exactly what to say to assuage my fears. Her exemplary service is exactly what saved this from becoming a 1 star experience. While Diana is absolutely the star of this review, I want to also acknowledge the great service from the following Service Department team members: - Service Advisor Kevin: When I called regarding my car and expressed frustration with the process, Kevin could have easily told me "Too bad so sad! Take it up with the service advisor who's assigned to you!" Instead, on an incredibly busy Saturday, Kevin empathized with my feelings while being realistic about what they could actually offer. After a month of dealing with less than ideal circumstances regarding my car, I came in 10 minutes to closing ready to argue some more but Kevin's warm professionalism completely took me by surprise. He asked me in a gentle voice, "Are you sure you don't want to pick up your car today? I don't want you to be without your vehicle..." When I shot back "I can't because of XYZ!" Kevin quickly coordinated with the service team -- 3 minutes before closing time -- so I could pick it up that same day instead of waiting another 2 days. From what I observed while waiting for my car to come around, Kevin was equally helpful and patient with every single other person who walked through his door despite handling a steady stream of customer requests 10 minutes past closing. - Ray: Ray was often my first point of contact whenever I called the Service Department -- he always picked up on the first ring OR if he wasn't able to answer, he'd call me back within 3 minutes. I was honestly shocked by his efficiency and want to note that even when I would call multiple times in one day, Ray was unfailingly polite, courteous and understanding while routing me exactly where I needed to go -- and he never once dropped the ball on a request. - Jonathan: Accompanied me to pick up my loaner car as well as my personal vehicle. His friendliness and clear explanations made me feel at ease during moments I felt incredibly frustrated and was a positive touch point in my experience. While my service experience started off far from ideal, Hyundai El Monte has some true gems working in this department. I'd gladly come back as long as I'm working with them. More

Do NOT buy NEW or any car here. Hassan Maatouk and Carlos Batz sold a DAMAGED new car with a big dent at the bottom on the drivers door. We did not drive off the lot - no delive Hassan Maatouk and Carlos Batz sold a DAMAGED new car with a big dent at the bottom on the drivers door. We did not drive off the lot - no delivery, sale is not complete. Finance officer at the dealership called and emailed that they will refund the downpayment and cancel the contract - even said it would be a FRAUD for them not to. Two days later, Juan emailed that they will not cancel. Straight up a fraud. The sales manager Juan Davila and the general manager Brent Nogowski are unethical, rude and must have anger management issues. We called regarding canceling the contract, they hung on us and yelled at us multiple times when we were calling to resolve. Grown man yelling to a customer. AVOID AT ALL COST. Will SCAM you. Furious with their unprofessionalism and lack of ethics. Should NOT be trusted. More

My experience at Cardinale for a tire rotation, cabin air filter, and wiper blades started positively with organized valet service and friendly staff. However, the quote of over $300 was shocking, especi filter, and wiper blades started positively with organized valet service and friendly staff. However, the quote of over $300 was shocking, especially since it only covered the front wiper blades. I had the same services, including the rear wiper blade, done at another Hyundai dealership for less than half the price. The significant cost difference makes it impossible for me to recommend Cardinale. More

NEVER GO HERE FOR ANY REASON. Don't expect actual customer service; expect rude and unprofessional behavior and high-pressure sales to do unnecessary work. Upselling and Price Don't expect actual customer service; expect rude and unprofessional behavior and high-pressure sales to do unnecessary work. Upselling and Price Gouging at its Finest. Took my car in on a Tuesday for a recall on the engine. Made the appointment the week before. The service manager said they'd most likely REPLACE the engine since that's what happens with 80% of the recalls. Said he'd call me the next morning (Wed) to give me an update. Never called. I called him that afternoon, with no callback. Called again twice on Thursday, no callback. Called again Friday and got a woman who said she'd have him call me. Talked to him at 2:30 (finally) and he promised he'd call back in an hour and a half with an update. He finally called around 6 pm and was a rude jerk. When I brought up the fact that he hadn't called me back for 3 days, "you're not my only customer" were his actual words. He finally sent an "estimate" that evening for work to go along with the engine recall: - Belts & Hoses $936.10( Includes parts + labor) - Transmission Fluid $599.95 - Fuel Injector Service $299.95 - Throttle Body Service $199.95 One belt and half a dozen hoses are normal for most cars. Trans fluid and filter at Jiffy Lube is $150. Injectors and throttle body should come with the engine. Trans fluid does not live in the engine and none should be lost in the swap. So if you've recalled it and are replacing the xxxx engine, why am I now expected to shell out an additional $2K for things like hoses WHICH SHOULD BE PART OF IT? They don't want to put the parts back because it will "contaminate" the engine. This isn't surgery and I'm not an idiot. Yesterday I got a multipoint inspection report telling me I need front brake pads for $600 and rear for another $600. Typically for front brake pad replacement, you can expect to pay between $115 and $300 per axle (which includes both front wheels) for parts and labor. This is DOUBLE. Three mechanics have told me what xx this is and how they're trying to gouge me. I'm contacting the Better Business Bureau next and the Consumer Reporter in LA. I REPEAT: NEVER GO HERE FOR ANY REASON. More

If you value good service, I would suggest the you find a different place to take your vehicle. My wife has diligently taken her car there for service ever since she has owned her vehicle and there have been different place to take your vehicle. My wife has diligently taken her car there for service ever since she has owned her vehicle and there have been some things that have been done in the past with them to raise an eye braw or two but this time really cuts the cake. Just recently she took her car in for service and she brought it to the service department attention that she was having issues with one of her brake light bulbs burning out. They had replaced the bulb on a previous occasion. This time she was informed that they were unable to get the rear light assembly off because one of the bolts was striped. Of course, this would be odd that they would not be able to get the assembly off because they are mechanics, or at least they are allegedly to be, and one would question why they would be unable to get the assembly off. However, she was informed that the reason why the bulb kept blowing out was because she needed a “complete” rear light assembly. My only question would have been if they were unable to take the assembly off because of the strip bolt how would they have gotten the assembly off if they were going to replace the entire assembly. Concern number one! She was also told that they would have to order the part and that she would have to get that part of the service done later because they did not have time on that day to do anything as it pertained to the bulb or the light assembly. Very seldom does she ever put anything inside her trunk and upon doing so just recently, she noticed that the “center” light assembly was broken and part of it was completely shattered. The entire assembly was out of the housing and it was hanging down into the trunk. She has owned the vehicle since 2012 and here in 2025 she has only driven roughly just over 62,000 miles. Obviously, that means that she does not drive her car very often. Nevertheless, when we contacted Cardinaleway regarding the matter it took them nearly a week to get back to us after we made several attempts to contact them. They had the audacity to send a text message to inform us that they were not willing to except responsibility for the damage that was done BY THEM. There is no way that the damage could have been done by anyone else because Cardinaleway is the only service department that had done work on her vehicle. I don't know if the damage was done intentionally or if it was accidental. But I would tend to believe that it was intentional because of the fact that in order to access the center light assembly you actually had to stick your hand up into the housing. With that being said, the lack of professionalism, if nothing else, by Cardinale way is highly unacceptable and we will never do business with them again. More

Overall unprofessional and subpar service. In the end got I the car I wanted but not without several headaches. I bought an Ioniq 5 from them last year. Lizette the sales rep was the first one In the end got I the car I wanted but not without several headaches. I bought an Ioniq 5 from them last year. Lizette the sales rep was the first one I interacted with to schedule the test drive. She was the only friendly and welcoming worker I interacted with. When it came to the negotiations, Miguel Lopez sales manager stepped in. He was blunt and cut throat. He tried to low ball me on my trade in and got very emotionally defensive when I counteroffered. He then tried to upsell me on the price of the Ioniq 5. Of course he wouldn't give me the listing price they had it on their website. He added on unnecessary things like nitrogen, door edge guards, etc. In the end I basically got market price for Ioniq 5 but unfortunately below market for my trade in. After negotiations they had me wait an hour to meet with their finance department. Mind you it was only me and one other customer in the whole building. While I was waiting, I see their management gathered up talking it up and vaping, very unprofessional. Then met Eddie Garcia from the finance department. He increasingly kept proposing more add ons to the car during signing the documents. Even after I rejected the add ons, he would insist later on to included them. Everyone here is clearly focused solely on selling product first with rather than professionalism and service. Weeks later I had to call their finance department since they never fully paid off the existing loan from my trade in. Whenever they did pick the phone they would give me the excuse "management left early were unable to look into that". I then called multiple times with many voice mails and no response. It is as if their finance department purposely was trying to dodge me. I gave up and ended up getting late fee charge from my lender because of their negligence. You would think also the cars they sell would be clean and ready for sale but nope. The ioniq 5 I bought had dirt and sand in the interior and exterior everywhere. They did a rush job taking it to a local auto detail shop. But upon arriving home, I noticed a buff mark on the hood which is a big no for matte paint and the clear coat was damaged. Lastly they never gave me my spare key, but at this point I am done dealing with them. Overall so many red flags throughout this experience, if I wasn't in a rush I would have went with another dealer. Stay away from this dealer, horrible experience. Your better off being patient and shopping at multiple dealers. More

Very unhappy with my experience with Cardinale Hyundai in El Monte Ca.. I told my salesperson that I wanted to see a Out the Door Price, that would include all cost. Also told her I didn't plan to pay for V El Monte Ca.. I told my salesperson that I wanted to see a Out the Door Price, that would include all cost. Also told her I didn't plan to pay for Very unhappy with my experience with Cardinale Hyundai in El Monte Ca.. I told my salesperson that I wanted to see a Out the Door Price, extra add dealer add ons. never got a printed out the door price that should of listed add ons. When looking at the car there was no sticker listing dealer add ons. So I proceed to the FI office When I got to signing the last document it was a list of dealer add ons . Things like lo jack (even though the on Blue link online service has a similar service included) , a tire warranty ( even though pirrelli tires come with a their own warranty). A list of other things I would not of wanted. I think it is a very underhanded way of doing business especially not have the add ons discussed and given the options to getting them. More

One of the employees was telling me that it was a bad idea to get the used car I was buying from this place, and I wish I'd listened to them. I took the car to a mechanic a week after buying it, and with idea to get the used car I was buying from this place, and I wish I'd listened to them. I took the car to a mechanic a week after buying it, and within 20 minutes, the mechanic told me there was a problem with the brakes that would cost me $3,600. The way i see it, these people either knowingly sold me a car in need of serious repairs without disclosing that information beforehand, or they didn't inspect the car close enough to find the blaring issue before selling. Either way, they won't be seeing me again. The important lesson to take away from this: if you get a used car in California, take it to a mechanic right away. There's a two day grace period after buying where you can return the vehicle no questions asked, so if there's something wrong with it, you're not stuck with the debt like i am. I'm about to be a full time college student, i did NOT need this. More