CardinaleWay Hyundai of El Monte

Friday, September 25, 2020: I came here to check out and test drive a 2020 Ioniq EV Limited with an offer from this dealership through Truecar. I met with Jocelyn, who then introduced me to Thomas, the sale test drive a 2020 Ioniq EV Limited with an offer from this dealership through Truecar. I met with Jocelyn, who then introduced me to Thomas, the sales person. Thomas was great. He answered all of my questions regarding the car and understood exactly what I was looking for. When it came time to discuss price, I met with Gio (I think that's how his name is spelled) and explained that due to my situation, we were unable to buy that day but I wanted to get a price down and ready for when I was ready to purchase. He wouldn't give me a concrete answer on whether they would honor the offer through Truecar or not. He told me to go shop around and bring him offers and he'll beat them. Monday, September 28, 2020: While I'm about to test drive at a different dealership, I realized I didn't have my driver's license. I am 99% sure that I left it at Patriot, so I call them and explain that I believe I left my license there. They told me that Thomas had left for the day and to call back the next day. Tuesday, September 29, 2020: I call and ask for Thomas but was directed to Jocelyn. I explained that I believe I left my license there. She acknowledged it and told me that she would have Thomas call me after his meeting. 2-3 hours pass and I received no call, so I called Jocelyn back. She apologized and told me that she would tell Thomas to call me ASAP and that if the license was left on a desk, then they would have called me. 3 more hours pass and no call. I called Jocelyn again and she said that she would have someone go to the car I test drove and look and then Thomas would call me back. By 6:30pm, no one had called me so I drive to the dealership. I met with Gio and explained the situation. He told me that Thomas didn't see my license on any desk and that someone had gone and checked everywhere in the car. I ask for the keys to check it myself. Within 1 second of opening the passenger side door, the license was sticking out between the seat cushion and the backrest. If someone had checked the car, it was 100% easily noticeable. Wednesday, September 30, 2020: I called back to talk to Jocelyn but she wasn't available, so I asked to speak to the General Manager. I was told that he was busy and to leave a name and phone number and he'll call me back. The call never came. I am writing this review because I am severely disappointed by the lack of customer service to someone who is in the market and was interested in a car on their lot. Thomas was great when I was talking to him about the car, but despite leaving a message to call me back 3 times never did. I don't know the circumstances for this, but someone else should have called back. Secondly, telling a customer that you looked for their license in the car and couldn't find anything only for them to take 1 second to find it as soon as they opened the door does not look good on you. From the customer's point of view, it looks like you didn't even try to look because of how obvious the license was located. If they showed me that lack of customer service when I needed them to look for my driver's license that I was 99% sure I left there, how would their service look like when I had an issue with a car I bought from them? More

I went to buyout my leased Hyundai Tucson at a Patriot Hyundai Of El Monte on 9/25/2020, Finance Manager Paul Jacobs adding all 4 optional products and services without I consent,. Totally costs almost $ Hyundai Of El Monte on 9/25/2020, Finance Manager Paul Jacobs adding all 4 optional products and services without I consent,. Totally costs almost $6000, The truth is when Paul has added all optional services and products in the offer before he offered me to purchase the vehicle. My car only worth $15000, i doesn’t make sense if someone is willing to spend another $6000 for protection plans. When I found out on 9/26/2020, I called Paul Jacobs back and told him he has added all optional services and products in my contract without I consent, Paul told me I need to pay then he hang up my phone More

Absolutely the Worst Service Ive ever experienced. I had been looking for my specific vehicle for Weeks and I was delighted to see its availability at Patriot Hyundai of El Monte. They assured me, when I had been looking for my specific vehicle for Weeks and I was delighted to see its availability at Patriot Hyundai of El Monte. They assured me, when I called ahead the first week of June, that the vehicle would be reserved for me later in that day to purchase. Giving me the impression it was drive-off-the-lot-ready. I called a head because I live nearly 2 hours away from their location. When I arrived, the emptiness of the the dealership was expected because of COVID. I made sure to always wear my mask and routinely sanitize, however these priority’s were not held consistently by some staff I worked with. That day, after driving the vehicle, we discussed that the price was solid but if they could do some work on the car, that would greatly increase my purchasing power. They agreed, wonderfully. One of the few times my experience proved positive. They said MAX, 4 days and my van would be all mine. So all I did was put down a down payment. BUT the van wouldn’t be ready for over 2 WEEKS. Which would have been fine if someone was straightforward with me, however, I was forced to acquire EVERY update myself. Once I left that dealership, I was out-of-sight-out-of-mind to them. 90% of the time I called, I would be told the person to talk to is “out” or “will call you back”. This went on for DAYS. Never getting any other information that “a couple more days” or “Ill see what I can do) (Spoiler alert: it was nothing) NO ONE was giving me a straight answer for when it would be done or even WHERE IT WAS. And because it was a preowned vehicle from another brand, of course they “couldn’t do the work they needed to at Hyundai”. An open recall was on the vehicle as well and they assured me it would be handled by them taking it to the proper dealer, and that’s why my wait time has been the way it has. I have NEVER heard the phrase “out of my hands” so often in my life. They gave me the impression that they couldn’t control any aspect of anything. Which gave me SO much confidence in them. At this point I wasn’t even trying to contact the Sales Person who was assigned to me, because every time I did he would tell me to talk to the manager. Nima, the manager, was the person I couldn’t get ahold of for days on end. It was recommended to me by an associate to text as well as call. Either way, I was met with voicemail or “Ill get that information and let you know____.” Or MORE often: No response. After two weeks I desperately needed the car for work/school and so I called ahead and said I was coming in for it. I waited for OVER 4 hours just to TALK to Nima. Mind you, I was one of 6 people TOTAL in the establishment. I watched the Afternoon, Early Evening AND Evening News in their waiting room. NO ONE ever told me when the van would be ready or really acknowledged my existence, apart from the receptionist. After those hours of waiting and checking in with the desk, I was so very reluctantly given compensation in the form of a warranty for the van. This I am appreciative of but comparative to the whole situation, I expected service over perks. AFTER CLOSING is when I got to sign the contracts. Took extra time because they FORGOT I gave my down payment. After them printing the wrong form and having me sign all the papers twice because of this error, I finally got to leave the dreaded building. ONLY TO FIND the gas tank on COMPLETE EMPTY. They compensated $45 in gas, but on top of that, the Tire Pressure Gage light was on and has remained on since. That and a few other malfunctions since the MOMENT I turned on the engine, But since it was nearly 10pm and I was hours from home, I decided to just text the manager Nima in hopes of getting the future repairs covered under my first 3 month warranty. I gave Nima time to respond. Nearly a month actually, NOTHING. I called once more to have one of the most aggravating and pointless conversations in existence. I listed the issues. I expressed my understanding and frustration with the service I received and requested maintenance to fix the issues under the 3 month warranty included with every sale at Patriot. This conversation became a circle of : “I am covered under the first 3 months” “Yes, but we don’t do the work for that brand at our location” “So i’ll have to make an appointment with a Dodge to fix these and it will be covered?” And never was I given a straight answer. In fact, This man liked to interrupt me more than I can express. FINALLY, aggravated, I said, “So if I make my own appointment at a Dodge dealership, it should be okay?” To this, again, no straight answer, just a reiteration of the “out of my hands” xx I had received from him countless times before. SO I HUNG UP. I made an appointment with a local Dodge dealer and came to find out THE WORK THEY CLAIMED TO BE DONE HAD NOT. I apparently had be driving with a recalled shifting mechanism after being told by Nima that it had been replaced. WHY DID I WAIT 2 WEEKS THEN? This Dodge was very helpful and I had the recall fixed but since I made the appointment and NOT Patriot (the exact opposite instructions from Nima) I couldn’t get any other issue addressed. And that’s where I am. Months later, not wanting to even contact them for fear of being jerked around further and STILL so frustrated with the TERRIBLE service at Patriot of El Monte. I have a car I bought NOT 2 MONTHS AGO with the check engine on, the emergency break sensor malfunctioning, the Tire pressure gage light on, and a blown usb fuse. Its not a lot of work but I don’t want to wait and have to pay hundreds out of pocket. So why is IT xxxx TO GET IT DONE? I DON’T recommend their terrible service. The only reason I went through with this is because of the urgency I needed a vehicle. They don’t care about customers, they care about selling cars and that’s it. More

Nothing but lies & a waste of time. Maggie is inexperience. I’ll post on social & let all know not to buy a car here. Disappointing. inexperience. I’ll post on social & let all know not to buy a car here. Disappointing. More

Lies and waste of time Set appointment two days in advance, confirmed day of, once I arrived the car wasn't on the lot (they said it was getting smogged),. Next day they sai Set appointment two days in advance, confirmed day of, once I arrived the car wasn't on the lot (they said it was getting smogged),. Next day they said they would call me once its back so we can start the process. Call mid afternoon and they sold it to someone else. hard pass on service and honesty. You guys are terrible. More

Bad follow up from Maggie and no interest to sell Did not follow through with pricing. Did not try to see what I wanted when she couldn't deliver on color or pricing. I felt disconnected with the con Did not follow through with pricing. Did not try to see what I wanted when she couldn't deliver on color or pricing. I felt disconnected with the conversation between us. Didn't bother to go the dealership. I was off puted by her non reactive mannerisms. Didn't try to earn my business. No professionalism whatsoever. Not coming here again. No stars earned here but I have no choice to put one at least. More