CardinaleWay Mazda Mesa - Service Center

Our car was purchased in February & we have brought the car in a few times for oil changes & scheduled maintenance. The people/service have exceeded our expectations and we would recommend the dealership v car in a few times for oil changes & scheduled maintenance. The people/service have exceeded our expectations and we would recommend the dealership very highly to our friends and family. Thank you for all your efforts. More

nick is great! always has my car in and out with no fuss. they always do a great job on my car and the car is always clean when i pick it up. nick i always nice and lets me know all the details about my car they always do a great job on my car and the car is always clean when i pick it up. nick i always nice and lets me know all the details about my car and its condition. he gets a high score all across the board with me for always beimg there and returning my calls as he always does. wouldnt go anywhere else!! More

3 year customer, discontinuing free coffee/tea in waiting room indicates financial issues??? not a cool cost reduction plan, if Starbucks needs a store find them a spot accross the street. Nick as a service room indicates financial issues??? not a cool cost reduction plan, if Starbucks needs a store find them a spot accross the street. Nick as a service rep is a great person to deal with, from the phone call to get an appointment to check out the infomatiom and manner he deliveres it very well handled. More

Appointment was on-time, work was completed as requested, tech found the problem and fixed it correctly. Although the multi-point inspection was not supposed to cost me anything and I had a 24.95 coupon for tech found the problem and fixed it correctly. Although the multi-point inspection was not supposed to cost me anything and I had a 24.95 coupon for oil change, I was still charged a sizeable fee for shop supplies which was a bit disappointing. Dealer does great work, but they could be a bit kinder on the cost. More

The clutch fluid was depleting itself on my 1991 Mazda Miata. I recently moved to the area and CardinaleWay Mazda was the shortest commute from my residence. During the initial telephone conversation to Miata. I recently moved to the area and CardinaleWay Mazda was the shortest commute from my residence. During the initial telephone conversation to schedule a service appointment, Mr. Santarsiero's method of communicating to the prospective customer is one in a million. His clarity and explanation of the procedures involved left no questions unanswered and a feeling of extreme confidence my vehicle would be properly diagnosed. When the initial repairs were completed, I drove away from the dealership 100+% satisfied and established CardinaleWay Mazda as my dealership for maintaining my Miata. Here is the real kicker that impressed me above everything else! Upon returning home that day, I noticed my clutch pedal was losing pressure. I inspected the clutch reservoir only to notice the reservoir was completely empty! Mr. Santarsiero was contacted and I was instructed to return the vehicle for further diagnosis. As we all know, automotive dealerships will try everything in the book to impress you upon the initial sale; but the true indication of professionalism and sincere concern for the paying customer is the treatment after the sale or service. The care and concern I received after the inconvenience of having to return to the dealership for the same mechanical issue is second to none! As I drove away the second time, I was even more impressed with the CardinaleWay dealership and Mr. Nick Santarsiero! True professionals; extreme care and concern for the customer; willingness to admit mistakes and take all actions necessary to regain the trust of the customer; absolutely the best experience I have ever experienced with a Service Department in my entire life! Special thanks also to Mr. Daniel Morgan. Mr. Morgan and I enjoyed friendly conversation as I was waiting for the completion of my repair work. As much as I would enjoy purchasing a new Miata at this time, just recently acquiring employment after being laid-off makes an individual very reluctant to incur additional debt. Mr. Morgan was aware of this and never pressured me into trading in my current vehicle for a new model. We even enjoyed a test drive in a new model Miata so I could experience the fun of the gorgeous roadster! In closing, if the General Manager of CardinaleWay Mazda is reading this, your team of employees is by far the best in the business! Please recognize them for excellence and dedication to complete customer satisfaction. You have officially earned a customer for life and when I am comfortable enough with my current employment I will drive away from your dealership with a new Miata, turning right onto Test Drive Road, with the hard-top retracted, and a feeling of customer satisfaction unrivaled in the automotive industry! See you soon! More

Cardinale Way Mazda Service Department is a pleasure to do business with! I can always get a convenient appointment, they accept my vehicle on time and begin work immediately-(There is NO wasted time with do business with! I can always get a convenient appointment, they accept my vehicle on time and begin work immediately-(There is NO wasted time with the vehicle sitting in the garage and receiving no attention!). The work is done quickly and the car is washed before it is returned to me. I have never experienced a problem with the work performed. The staff is friendly, accommodating, and polite. Cardinale Way Mazda has a relaxing atmosphere where customers can enjoy themselves. More

The dealership is so great! The service dept. is always friendly and helpful...waiting room area has a huge screen TV, free popcorn....what more could one ask? The service is always great with a detailed friendly and helpful...waiting room area has a huge screen TV, free popcorn....what more could one ask? The service is always great with a detailed print out of what is neededwith the next scheduled ,maintainance......and the car is always washed when work is completed! More

I have an MX5 and cosigned on a Mazda 3. My Brother, his Wife and my Niece all have Mazda 3's. All were purchased at Cardinale. They are only serviced there as well, if we could by gas at Cardinale, we woul Wife and my Niece all have Mazda 3's. All were purchased at Cardinale. They are only serviced there as well, if we could by gas at Cardinale, we would! Eddie has constantly endeared himself to me and my family and friend. The other service people Nick and Dave also are great to work with and trustworthy. You can not always expect that from a dealership. Cardinale hire and retains the right people in their service department and they offer fair pricing and guaranteed workmanship. More

Decarus really did help me with my overall goal definitely helped me to reach it by trading in my older vehicle for a newer one. I did appreciate the car buying experience, given it was my first ti definitely helped me to reach it by trading in my older vehicle for a newer one. I did appreciate the car buying experience, given it was my first time, and would return to purchase another care in the future with Mazda Cardinale Way. More

I took my 2002 Mazda 626 in because the a/c was blowing hot air. Turned out that I needed a new condensor. The staff was very warm and gracious and got the repair done quickly. This was two months ago. hot air. Turned out that I needed a new condensor. The staff was very warm and gracious and got the repair done quickly. This was two months ago. Then, last week, the car started blowing hot air again. I took it back over to Cardinale and Dave, the service rep I had worked with before, was there again. On first listen, he told me that he thought it was the compressor. A few hours later, Dave called and said that the condensor that they had replaced was shot again. The guys at Cardinale put a new one in for free (free part/free labor). They weren't sure that they were going to get reimbursed from the parts dealer (they said it might have been taken out by a lucky pebble), but they were going to do right by me no matter what. All told, I highly recommend this dealer. More