Carey Paul Honda

Reason for Visit: Sales

I recommend this dealer: No

My Review of Carey Paul Honda:
Carey Paul Honda has a long list of dissatisfied customers due to their dishonest, unethical and incompetent practices.

They have continued to harasses me to buy from them even though I never bought from them – or even wanted to buy from them.

Nobody needs a car, or car service, bad enough to deal with people like these.

Avoid this dealership at all costs. And tell your friends and acquaintances also.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Carey Paul Honda:
I had a problem with my Honda Civic Hybrid driving rough - jerking and shuddering when it hit certain speeds. I took it to Carey Paul twice and spent several thousand dollars without the problem being resolved. After my first visit, they told me what I was experiencing was normal for a hybrid. I drove another Civic hybrid for a while to confirm that this was not the case. On my second visit, the replaced the start clutch, which made absolutely no difference with my problem.

I took it back for a third time; they diagnosed a transmission problem, which I had suspected. However, they would not take any responsibility for not fixing the problem earlier, and would not subtract the cost of the (as far as I could tell) unneeded repairs. My service advisor (who was far better at talking fast than listening) made a show of trying to get the regional manager to give me a free or reduced-price transmission, but somehow my transmission problems were all my fault, even after I provided service records. I finally took my car back and am still driving it with a defective transmission.

I advise everyone to RUN, not walk away from Carey Paul Honda's service department.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Carey Paul Honda:
After calling and speaking with a very polite lady named Amanda, I went to look at a new 2007 Fit. From the moment I walked in, I was treated with the utmost of respect and courtesy. Calvin took a personal interest in my needs and was truly helpful in my decision making. I was never pressured. A fair price was offered initally, requiring no negotiation. My trade was appraised quickly and I was given a gracious offer to get rid of it. When I went to the finance department, a gentleman from New York/New Jersey (I forget his name) explained everything to me, and answered all of my questions. I was taken to the service department where I met the tech that I would work with if ever I needed to, and they were all great. When I left, Calvin walked out and made sure that I knew how to work the stereo, and see me off. I will never use another dealership. After a bad experience at Carmax and Gwinnett Place Honda (NEVER GO THERE).. Carey Paul has customer service down to a science and they make car buying stress free and actually enjoyable. Hands down, as the reviews say, this is the best dealership and now the only dealership I will ever use.

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