Carl Black Chevrolet - Service Center

Service dept. failure! I have purchased two new vehicles from this dealership, I have never been treated more poorly by the service department anywhere! Acknowledged problem I have purchased two new vehicles from this dealership, I have never been treated more poorly by the service department anywhere! Acknowledged problems, no dispute on that, they refuse to fix! My Tire pressure monitor won't stay off! First they don't believe me when I take it in, even after I show them pictures of the dash lit up and what the read out says they still say they can't find a problem! Six times for the same problem and never fixed! Their male service writers are a joke! They talk to me like I am an idiot! I am an ASE Master and General Motors trained senior repair technician and they still talk to me like I don't know what I am talking about! Never again will I set foot on their lot! BEWARE! More

2002 camaro rearend rebuild I took my car to them because I feel a Chevy dealership has all the right tools to fix my Chevy. I took them a quality rebuild kit and a new quality 4 I took my car to them because I feel a Chevy dealership has all the right tools to fix my Chevy. I took them a quality rebuild kit and a new quality 4.10 gear to install. When they gave my car back I had a big vibration at highway speeds. I have literally taken the car back to them at about 10 times. The car has 155mph on the dashboard and after they worked on it, it will go nowhere near that anymore. On my own and another shop has verified this vibration is coming from the rearend. The last time I took it to them to check it out I had a feeling they didn't know what they were doing and that they would try to get me to trade my car in, in hopes that I was frustrated with the car and that they could make a quick dime off me. Sure enough before I left the lot, a sales manager sent sent a salesman to try to get me to trade my car in. I am completely dissatisfied with this dealership. xxxx no I would never buy a car from them in a million years. They keep trying to sell me a Vette and they are not competent enough to fix my camaro. No. More

Service needed while on vacation While on vacation in Nashville from Louisiana, my 2011 Buick Enclave needed service for an issue with the spare tire cable mechanism. I arrived witho While on vacation in Nashville from Louisiana, my 2011 Buick Enclave needed service for an issue with the spare tire cable mechanism. I arrived without an appointment, met with a service adviser and explained my situation about being on vacation, from out of state and pressed for time where he immediately put me in contact with a service technician who would take a look at the problem. He took the vehicle to the service area and after about 15 minutes came back to tell me he had fixed the problem and that there would be no charge. Without going into detail, I need to mention the issue was caused by a big box retailer who had fixed a flat tire while we were driving to Nashville. The two gentleman who assisted me were very courteous, respectful and responsive to my needs and deserved recognition for a job well done. Thank You Very Much Carl Black Chevrolet, you made the rest of our vacation go on with no worries. More

Left off the oil cap on engine after service This dealer is ridiculous. Firstly, after my last normal service of the truck they left off the oil cap - which caused a check engine light to go on a This dealer is ridiculous. Firstly, after my last normal service of the truck they left off the oil cap - which caused a check engine light to go on and off. Secondly, they stated that the recall part was not available yet. On my next call to a Chevy dealer they not only had the recall part but installed it the next morning - on a Saturday. This dealer is the worst service and parts department I have ever experienced in all the years (forty plus) I have owned vehicles. Beware. More

Engine began overheating five months after purchase. I decided to go to Carl Black to purchase my first car on my own in dec of 2013. I'm a twenty year old female. I went in with the expectation that i w I decided to go to Carl Black to purchase my first car on my own in dec of 2013. I'm a twenty year old female. I went in with the expectation that i was going to be working with scummy car salesmen who would be trying to take advantage of me. I went in with exactly what i wanted in mind and my price range set. I was shown a 2011 Chevy Cruze and fell in love. It had decent mileage and was right in my 11k price range. I went home to think it over, consult with my parents and make sure i was certain this is what i wanted. I called the sales rep i was working with back in about an hour to let him know i was going to come back to sign on the car. I was informed that in the hour i was away, the car i was looking at had been sold? I was a little confused but i was told that they had a similar car that wasn't on the main lot that i would like even more. it had a few more bells and whistles and had a turbo engine (all things i expressed i didn't need), and of course, after test driving it i liked it. This car however, was 13k, out of the range i wanted to pay. They talked me into it "you're not going to find a better deal. you have to act fast or this one will get sold, too." so i decided to go for it. I was all caught up in the excitement of a new car and being able to afford it on my own that i did not see their high pressure sales tactics as a red flag. flash forward to April 2014. it was time for a routine oil change. I had noticed that my check engine light had just come on. I brought that to the attention of my service technician and was told that i had just bought my car and shouldn't be experiencing any engine issues so he was going to perform the diagnostic tests to check what the problem is for free. Typically it costs $100. It ended up being a vacuum tube? that needed to be replaced. they did it for free and i was super appreciative. One week later i had to bring my car back because my engine was overheating. This time i was assisted by Sean Womer. He asked me to sign off on the $100 fee to check to see what the problem was. I was a little confused because they had just done this the week prior and felt as though they should've caught this problem while they were performing the exam then. he ended up waiving the fee. My car was returned to me and i was told the thermometer was broken and i was low on coolant but was assured there was no leaks. A week later i went to leave work and my car didn't start. Opened the hood and there was no coolant in the tank and it was all on the ground under my car. I don't know much about cars...but that seems to me like there's a leak. I ended up having to get my car towed to Carl Black. This was my third time there in a month. I walked in and there was Sean. He chuckled making a joke out of the fact that i was there AGAIN. At this point, i was infuriated. I work two jobs and am extremely busy and just spent and hour and a half waiting in a hot parking lot for my car to be towed then driving 45 min to the dealership and had and hour and a half before i had to be at my next job. Waiting there as he went to get the information he needed from my car, i watched him walk across the parking lot with NO initiative, stopping to converse with people and taking his time as i grew increasingly upset. I explained to him that there has got to be a leak in my coolant system. I was told i would be called by the end of the day to let me know what was going on with the car. i received no call. I ended up having to call him the next day and was told there was a tube in the coolant system that got replaced and the reason my car didn't start was because my battery was corroded and everything was covered by the warranty except it was going to be $50 to clean the corrosion from the battery. WHY no one told m e the corrosion may be problematic when they were in my car just a week ago, i don't know. Upon speaking with people more experienced with cars, i was told $50 to clean the corrosion when all it takes is pouring coke on it is unjust. especially after all the issues i have had with them. My older sister came with me and argued that cost and it was waived. I left for a trip the following day and when i came back four days later, went to drive my car, got to the end of the street and the engine overheated. AGAIN! after only a week! sure enough, all of the coolant had leaked out. At this point i took my car to a different dealership, David Maus. Their service department really took care of me and when they looked at my car found MULTIPLE issues that needed to be addressed. They didn't exactly say it directly, but inferred that i got completely screwed over by Carl Black. Some of the problems resulted form my car not being put back together properly after being serviced by them. One of which was that they didn't even put back on my radiator cap. The service department at David Maus could not locate any of my vehicles warranty information due to carl black not properly inputting it. I called MULTIPLE times to ask them to forward the information to David Maus and got no return phone calls. Eventuall they had Jeff call me. The public relations manager..? i spoke with him and explained everything and all i got was a simple "i'm sorry, i will email them what they need." I am blown away by the incredibly poor customer service i received. Oh, i also forgot to mention that my car salesman, who gave me his personal info if i ever needed and assistance, returned my call with a text stating he doesn't work for carl black anymore because how much of how much of a circus it is. He told me that if i wanted anything done, i'd need to go in their personally and cause a scene because they are all a bunch of cons. DON'T GO TO CARL BLACK. More

On 3/1/2014 at approximately 6:30 p.m., I found myself in a seemingly hopeless situation. After leaving work, in my 2013 Chevrolet Spark, I was dismayed to find the check engine light on. I live a little m a seemingly hopeless situation. After leaving work, in my 2013 Chevrolet Spark, I was dismayed to find the check engine light on. I live a little more than an hour away from work. To make matters worse my car began to decelerate at random intervals. I quickly pressed the OnStar button to find the closest service center. OnStar directed me to Carl Black Chevrolet. As I entered Carl Black Chevrolet, I was immediately greeted by the receptionist. I explained my desperate situation and was directed to Ishmael. Ishmael was very courteous and listened to everything I had to say. Within five minutes, Ishmael prepared my car to be serviced, acquired a replacement vehicle and had me ready for my long commute home. The customer service at Carl Black Chevrolet was exceptional. I would like to especially thank Ishmael for reassuring me and for his great attitude. Carl Black Chevrolet will definitely get my business in the future. More

Have had not so good experience with dealers in the past. Have a 2500hd and been to serval other dealers, actualy had it towed by AJ towig from a nother dealer that said it would take 2,000 to fix. They chec Have a 2500hd and been to serval other dealers, actualy had it towed by AJ towig from a nother dealer that said it would take 2,000 to fix. They checked it out and calle it only needed about 1/4 of that. Pickec up truck and it is just like new agian More

Me and my wife have had chevorlet Cruze with not even 11000 miles it has been in the shop 4 times 3 for the same thing that still isnt fixed. Nobody can figure our problem out. As well our Car was hit in 11000 miles it has been in the shop 4 times 3 for the same thing that still isnt fixed. Nobody can figure our problem out. As well our Car was hit in the service parking lot by another by another car while fixing a recall. We also payed extra for leather that was fitted and cut wrong in the back seat, we payed them for the leather but now its went back twice still not fixed and the puck is passed to the leather company they payed to put it in. (wich is now out of warranty after 10000 miles) More

I have been working with automobiles for over 50 years . Went to vocational school for training, built race cars etc. In short I know a little bit about them. Took my 2011 Chevy into Carl Black for some war Went to vocational school for training, built race cars etc. In short I know a little bit about them. Took my 2011 Chevy into Carl Black for some warranty work. They were very professional, courteous and most importantly did the job right. Needless to say I will return and would not hesitate to recommend them More