Seems to be an ongoing issue with Carl Hogan and his dealerships - service or lack thereof. The service department at Chevrolet is awful to deal with. They are more bothered by you calling to make an appointment than anything it seems, until you actually show up. They treat you like you're a joke and definately won't go out of their way to make sure you have a good visit. Plan on doing your own footwork for warranty work or anything part related. You can't just call and ask, you'll get the run around and be left with no straight answer. Regardless if the part is not in inventory most dealerships will negotiate with each other to find one right away. I've been waiting over a month for one. Finally called several other dealerships (out of state) who told me they have the part in stock. I've been in to the service department 3 times now for minor minor things and each time I have left disappointed. I live behind this one but I'd rather drive out of state to get the right service. I will not go back to this one - even if they surprisingly get my part in...this year.
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