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Carlock Nissan Of Jackson

Jackson, TN

3.9
80 Reviews

495 Vann Drive

Jackson, TN

38305

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Showing 80 reviews

March 29, 2018

Simple fix First we had a minor issue, due to the service department persistence, they got it right. The manufacturer had different parts for the same fix. Even More

by Stevpap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service team
January 29, 2018

A great place to purchase a new car I was impressed with the clean building and the friendliness of everyone. The person helping me was knowledgeable and did not pressure me in the leas More

by J D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Woodward, Earl, and Gus
November 30, 2017

Awesome car buying experience!!!!! I have had the best car buying experience! Very friendly staff, the environment is great. Very helpful. Highly recommended them. Everyone go by and More

by Gail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan'ya Big-Shooter Brooks Sr.
November 21, 2017

EXCELLENT Mr Danya Brooks was EXCELLENT! He was very helpful and friendly when I first walk through the door until I closed on my deal. He is the best! More

by Cherlyn T Long
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan'ya Big-Shooter Brooks Sr.
February 18, 2017

2017 Nissan Roafue I had the best experience with Carlock Nissan in Jackson TN. My sales associate Mark Dalton was very professional and went above and beyond to make su More

by Amanda Meeks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Dalton
January 22, 2017

Liars and con artists There is a reason they dont put a price on the used car section. They want to con you out of as much money as they can. Also they mark the cars up ri More

by Widows_son
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adrian moron
December 18, 2016

Mileage rollback I was in a bad spot on the vehicle I had. It had a mileage rollback on it and I owed more than double what the car was worth. They gave what they coul More

by Bkirk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Nance
December 06, 2016

Service Went in for a busted transfer case cost 5000 to replace never called with estimate and said my new battery went out never called just replaced this is More

by Mirano Man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ronnie, Joey
Dec 09, 2016 -

Carlock Nissan Of Jackson responded

I hate that there was a misunderstanding during your visit. A manager got the details about your service and your insurance company was contacted, they allowed us to do the work since they paid for it. However, your insurance company also let you know about your deductible and we had a Service Advisor contact you with your final total. In the mist of servicing your vehicle, it died while a technician was test driving it, so a Service Advisor replaced the bad battery with a new one and took care of the costs because we didn't want to send you home with a bad battery. It is also against our store policy to let customers drive their vehicle if their ticket isn't paid first. In addition, a manager from our dealership did contact you twice regarding your visit. Thank you for allowing us to service your vehicle. We hope we can earn your business in the future.

December 01, 2016

Dishonest Dealership, take advantage of senior citizens I recently purchased a 2016 Nissan pathfinder, after a few hours of being held hostage, we finally agreed upon a price and had asked the update of the More

by pissedoffoldguy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rachel Holladay
Dec 09, 2016 -

Carlock Nissan Of Jackson responded

Sorry to hear that you didn't have a good experience with us. There was a miscommunication. We hope you will be back to visit us in the future. Thank you for your business.

December 01, 2016

2017 Nissan Versa Dominic Bass was awesome! He listened to me and helped me so much! He was very patient and amazing helping me get to my requirements on purchasing a n More

by Cassandra Pruitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gus Martinez , Dominic Bass
Dec 09, 2016 -

Carlock Nissan Of Jackson responded

Dominic is a wonderful salesman. We are glad that you purchased your vehicle at our dealership! Thank you for your business!

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