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Carlock Nissan Of Jackson
Jackson, TN
80 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 80 reviews
June 01, 2016
Our Trip to Carlock Nissan Very good visit! Will go against as this is the third vehicle from them! Always service with a smile! Thank you Carlock Nissan and Heather! Very good visit! Will go against as this is the third vehicle from them! Always service with a smile! Thank you Carlock Nissan and Heather! More
by Hancock
Employees Worked With
Heather
Helpful May 26, 2016
Sales manager and GM was very helpful i had bought a car earlier this month I didn't have the car for 4 hours and found out the transmission was messed up so I talk to the people they took i had bought a car earlier this month I didn't have the car for 4 hours and found out the transmission was messed up so I talk to the people they took the car so it can get fix they had it for a week and when I had got it back the same thing happened again so I end up getting my money back and found a car at Nissan I got it a couple of days later it messes up and it's a used car sold as is but they where nice enough to fix my car with no charger More
by Tracy
Employees Worked With
Brooks
May 24, 2016
GM is rude. Sales people clueless! We had been looking for a vehicle for the past couple of weeks. We found a vehicle at this dealership. When we showed up we were met by Andrew and a s We had been looking for a vehicle for the past couple of weeks. We found a vehicle at this dealership. When we showed up we were met by Andrew and a sales manager who assisted us throughout the car buying process. The first problem was that apparently keeping track of days is not something they can handle. We were going to come back, since they were over an hour away, to bring in our trade-in. They said it would be fine. However, we were almost home when they called us to tell us that we had to have everything done by Sunday or the price would increase on Monday. FYI, at the beginning of the month they INCREASE all the prices on their cars. This is what the salesperson and the sales manager told us. After rearranging schedules, husband is in the service, we were able to come back by Sunday. The second problem was that NO ONE told us it had been in an accident. We had to ask for the carfax and that was when they told us about it. They never offered the carfax at anytime and now I know why. When I told him I did not see it online, I was told, "well you can buy it through USAA." The final issue: My husband recently received a phone call from their company threatening us with legal action because we owed money. The GM even told me that he believed we were trying to get away without paying. This "clerical error", as the GM referred to it, involved their salesman, who no longer works there, and a sales manager who did not process the paperwork correctly. A think it is more than a "clerical error" when it involves thousands of dollars. The sales people added that we were putting down a down payment, but this was never mentioned or discussed. Due to their salesperson AND sales manager incorrectly putting in information, we are left jumping through hoops to fix this. I wanted to return it, but the GM, who was quite rude and does not understand customer service, told me I could not and again threatened that if I did not fix this issue, that was their fault, by Monday they would take legal action. The entire time speaking with this GM was awful. Basically my husband and I are the problem and we are the reason for the threats and what have you. Even though he admitted his people made the "clerical error", it was still our fault. So here is my advice, GO ELSEWHERE. It is clear that not only do their salespeople not know what they are doing, but their Managers do not know what they are doing either. If you want to purchase from here you better have someone who knows what they are doing and have the paperwork triple checked and do not let them handle the finance check. More
by Wester25
Employees Worked With
Andrew
May 14, 2016
Great Experience Everyone was very helpful. Corey was our salesperson and was great to work with. The management team helped us tremendously. Will be back next time I Everyone was very helpful. Corey was our salesperson and was great to work with. The management team helped us tremendously. Will be back next time I need a vehicle. More
by Craig Rogers
Employees Worked With
Corey
April 28, 2016
FAMILY VISIT I CAN'T SAY ENOUGH ABOUT CARLOCK. IT WAS LIKE BEING AT HOME WITH FAMILY. THEY KNEW ME ,YET WE HAD JUST MET FOR THE FIRST TIME. MY NEEDS WERE MET WITH I CAN'T SAY ENOUGH ABOUT CARLOCK. IT WAS LIKE BEING AT HOME WITH FAMILY. THEY KNEW ME ,YET WE HAD JUST MET FOR THE FIRST TIME. MY NEEDS WERE MET WITHOUT QUESTION AND I GOT EVERYTHING I NEEDED JUST BY ASKING. THEY FIT MY BUDGET RIGHT AWAY AND I AM SO HAPPY THEY ARE HOMETOWN PEOPLE. THE CUSTOMER IS SUPPOSED TO COME FIRST, WELL THIS IS WHERE THEY DO. DON'T HESITATE TO SHOP HERE YOU'LL MISS OUT ON WHAT YOU WANT AND NEED. MY CAR, I LOVE IT. :) THANKS CARLOCK,SPECIAL THANKS TO RACHEL H. TALEASHA EDGE. MICHIE ,TN More
by SATISFIED
Employees Worked With
RACHEL H./AND OF COURSE EARL.
April 20, 2016
Proud owner We found our perfect car on the eprice site. Great experience from start to finish. Exceeded all our expectations not only on the value of our purch We found our perfect car on the eprice site. Great experience from start to finish. Exceeded all our expectations not only on the value of our purchase, but the ease of the overall events. So happy. More
by HappyCamper
Employees Worked With
Kenneth Williams
April 18, 2016
surprisingly speechless This made my 40TH CAKEDAY the best that I can remember. I was appalled and taken aback over this extraordinary financial blessing. I am very happy and This made my 40TH CAKEDAY the best that I can remember. I was appalled and taken aback over this extraordinary financial blessing. I am very happy and can't wait to start driving my new car. More
by Gloria Rena Marshall
Employees Worked With
Andrew
April 09, 2016
Very fast and helpful The salesman Brooks was very helpful, and helped to make the purchase absolutely stress free. I will ask for him on my next purchase. Finance was extr The salesman Brooks was very helpful, and helped to make the purchase absolutely stress free. I will ask for him on my next purchase. Finance was extremely helpful also. More
by aclimer155
Employees Worked With
Dan'ye Brooks
June 15, 2015
DO NOT BUY FROM THIS DEALERSHIP My husband and I bought a new vehicle from them, first thing: they could not find the keys to the particular one we wanted to test drive, second we al My husband and I bought a new vehicle from them, first thing: they could not find the keys to the particular one we wanted to test drive, second we almost made the mistake of doing paperwork on (we thought was a new vehicle) and saw that it had damage to it. They had us to go ahead and drive it home until our other vehicle come in, needless to say, it was a USED vehicle, we found all the paper work and receipts in there. Our gut instinct was to walk away, but giving them the benefit of doubt, we didn't. We dropped by recently to get our oil changed and went inside to visit, needless to say, Mr. Gus????? general manager and Mr. Kent????? walked by us and never spoke, very disrespectful!!!!! Mr. Gus has a really bad attitude even with his employees! I feel sorry for them! PLEASE DON'T MAKE THE MISTAKE THAT WE DID!!! More
by bella
Employees Worked With
gus
March 26, 2015
These people will drain you. This is not my first time dealing with Carlock Nissan however because it always seems as though they want to take you for every penny they can im now This is not my first time dealing with Carlock Nissan however because it always seems as though they want to take you for every penny they can im now writing this review. Asked about a mirror problem which I KNOW IS MINOR because the mirror still fuctions properly its just a little loose. The mechanic tells me itll cost over 100 bucks just for the diagnostics! Really?! Its a screw or a clip loose either way its nothing memechanical. They re a bunch of voltures up there and treat you like you re a moron. Funny thing is every year these slugs call me trying to get me to come in and try test drive something new. It ll be a cold day in xxxx More
by joemac
Employees Worked With
maintenance
