Carlson Toyota - Service Center

Exceptional Customer Care My leased vehicle had a passenger side headlight issue. The light had gone out and back on in the past without being replaced but this time it stayed My leased vehicle had a passenger side headlight issue. The light had gone out and back on in the past without being replaced but this time it stayed out. As a safety concern, this needed to be addressed immediately. Carlson Toyota service helped me with an appointment that day. Team members greeted me with a smile and listened with intent. After some conversation, the vehicle's headlight was replaced and wiring inspected to confirm this was not the issue. The extra care of the wiring inspection gave me greater confidence in the care provided. Listening to my concerns and thoughts allowed me to feel heard. The bonus car wash had me walking out with a smile on my face and a sense of feeling valued as a customer. More

Great service department When I showed up for my service...oil change and tire rotation...I was told it would take and hour and a half because they were busy. But it was done When I showed up for my service...oil change and tire rotation...I was told it would take and hour and a half because they were busy. But it was done in an hour. The all points check showed that we needed new tires and there was a recall on the passenger air bag. We will return for them. More

Warranty work Joe was awesome to work with, friendly and helpful! Work was done fairly quickly and the waiting area provided a comfortable atmosphere. It is very he Joe was awesome to work with, friendly and helpful! Work was done fairly quickly and the waiting area provided a comfortable atmosphere. It is very helpful to be able to schedule appointments online and know you can get in on time! More

Super Helpful Service Department I called the service department with a question about my battery going dead. I hoped they’d give me a recommendation for a replacement battery. Instea I called the service department with a question about my battery going dead. I hoped they’d give me a recommendation for a replacement battery. Instead, Scott informed me that my battery was still under warranty, and I should bring my RAV4 in so they could check out the battery, and determine what the problem was. My husband jumped my car with a battery pack to get it started. I brought my car to Carlson Toyota. They worked me into the schedule, and within a few hours, they notified me my car was all done. My battery had a bad cell, so they replaced it at no cost to me! I was thrilled! Plus they did a number of additional checks on my RAV4 - free of charge! Great service! I definitely recommend Carlson Toyota in Coon Rapids! More

Great service, went the extra mile! I was taking my Sienna van in for an oil change, but the service people reminded me I had a recall that needed to be taken care of also. I did NOT hav I was taking my Sienna van in for an oil change, but the service people reminded me I had a recall that needed to be taken care of also. I did NOT have time to wait at that time. Sean (sp?) happened to overhear our conversation and suggested I take a service car and just come back to pick up my van later, so all work could be done! It was truly a surprise, and above and beyond my expectations! It made my day! Thank you so much! More

Recall service My truck had a couple recalls, so I made an appointment, dropped the truck off the night before and picked it up when it was completed. The service d My truck had a couple recalls, so I made an appointment, dropped the truck off the night before and picked it up when it was completed. The service department kept me well informed of any issues and were right on with the completion of the service. The plus it was all covered by the Toyota Warranty. Way to go Carlson Toyota! More

They got me going again The hatch lock on my Prius went bad causing the door ajar warning light to stay on and drain my battery. Josiah squeezed me into the schedule, giving The hatch lock on my Prius went bad causing the door ajar warning light to stay on and drain my battery. Josiah squeezed me into the schedule, giving me a ride home so they could keep my car and work on it between existing jobs. The car was ready in less than 24 hours and they offered to give me another ride in a snow storm More

Always an amazing experience Kudos to everyone at Carlson Toyota. Whenever I go in, whoever I deal with is so very pleasant and professional. Truly a fine example of Customer Serv Kudos to everyone at Carlson Toyota. Whenever I go in, whoever I deal with is so very pleasant and professional. Truly a fine example of Customer Service Experience!! More

Oil change and tire rotation I was very happy with the service I received. Even though there were no "wait" time slots available, they got my car done in a very reasonable amount I was very happy with the service I received. Even though there were no "wait" time slots available, they got my car done in a very reasonable amount of time while I waited. And the waiting area is great for being able to work remotely! More

New battery needed due to the cold weather. I needed a new battery and didn't have an appointment. I was told it could be 2 1/2 hours or more but I went ahead. It was done in just under 2 hour I needed a new battery and didn't have an appointment. I was told it could be 2 1/2 hours or more but I went ahead. It was done in just under 2 hours & they also did the inspection sheet which was a bonus. Very professional. Oh, I also got a car wash which was a blessing as my car was filthy! More