Read Reviews Carman Ford Lincoln

Carman Ford Lincoln

Carman Ford Lincoln

193 South DuPont Highway
New Castle, Delaware 19720


Sales: (302) 323-2300
Service: (302) 323-2315
Parts: (302) 323-2311

Manufacturers: Ford, Lincoln

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.9
  • Pricing:

    4.8

24-Month Rating

based on 288 reviews

4.9

4.9 out of 5

362 lifetime reviews

Carman Ford Lincoln

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Certified: Carman Ford Lincoln

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Carman Ford Lincoln has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Shuttle Service
Cable TV Vending Machines
Children's Play Room Customer Lounge Area
Customer Lounge Area Drive-In Service
Drive-In Service Parts Store
Express Service Shuttle Service
Free Coffee Television
Free WiFi Vending Machines
Parts Store

nancyjld
6/18/2013 11:22:37 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Todd  BrabenderTodd Brabender
Greg GrimaldiGreg Grimaldi
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Carman Ford Lincoln:

I was a return customer. I got an excellent deal on a new Expedition in 2004 (the most reliable vehicle I have ever owned) so I returned and got an excellent deal on a 2013 Explorer as I wanted to downsize just a bit. The staff at Carman couldn't be nicer or more attentive. They seem to really care. I'd rate them 10 out of 10 and would recommend this dealer to anyone.

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stew2a
6/15/2013 9:34:40 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Al SeeneyAl Seeney
  • Customer Service:

    4
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    3
  • Overall Score:

    4.0

My Review Of Carman Ford Lincoln:

Al was a great salesman to have. I will recommend him to anybody who is interested in buying a car. He was very kind, helpful and courteous in all of our dealings. He also demonstrated a thorough knowledge in his products, Al was able to answer any and all of my questions during the buying process. He shows an outstanding commitment to customer service. Al is really an asset to the Carman auto group. When I am ready to purchase again, Al has earned my return business.

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walker066
6/11/2013 11:37:59 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Walt GatlingWalt Gatling
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Carman Ford Lincoln:

I was searching for a new vehicle online and saw Carman Ford had the vehicle I was looking to purchase. I went to the dealership to take a look at the truck I had saw online. I was met my Walt Gatling who assisted me through the process of looking at the vehicle. Throughout the week I was deciding, Walt and I discussed the best option for me. Walt was very knowledgeable about the F150 and knew all the answers to my questions. I highly recommend this dealership and Walt Gatling!

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lisa21
6/10/2013 6:55:27 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jacob  DickhartJacob Dickhart
Dan MillerDan Miller
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Carman Ford Lincoln:

I was very happy the way they handle my sale and there knowledge with the trouble I bought them thank you for the great job

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cllsrr
6/7/2013 4:06:41 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bob CartyBob Carty
Greg GrimaldiGreg Grimaldi
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Carman Ford Lincoln:

Greg and Bob were really awesome to work with. We felt great about the deal we got and although other dealers were making our lives miserable (calling, trying to mess up the deal with had with Carman) these guys kept everything on the up and up, pushed through the crap from the other dealer and were able to deliver the perfect car! Really happy we stopped there and incredibly happy we got connected with Greg. Really professional, followed up on every item, delivered a respectable and clean deal, everything was clear and concise, nothing even remotely shady, VERY knowledgeable about the cars - I would strongly recommend Greg for anyone looking at either Ford or Lincoln. I will be a Carman customer for life.

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sloftus3
5/30/2013 9:59:31 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Todd  BrabenderTodd Brabender
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Carman Ford Lincoln:

Courteous, professional and attentive staff helped me with my purchase with help on trade-in, financing and full understanding of the vehicle options purchased. I would recommend this dealer and team of professionals.

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brit505
5/28/2013 11:04:37 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Scott Henning
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Carman Ford Lincoln:

Scott was great! He helped us get the deal that we were comfortable with. We were trading in a car and buying a used one for a cheaper price.. and he made everything as easy as possible.

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tank2011
5/27/2013 4:31:26 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Al SeeneyAl Seeney
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Carman Ford Lincoln:

My wife and I are looking for a midsize crossover SUV to replace her current Honda Civic. We had very bad experience in Acura before we came to Carman, since when we know what good customer experience should be. Al was very nice and helpful. He welcomed us the first minute after we parked our car and asked us what kind of vehicle we were interested and when we needed it. He was very careful listening to our need and what we thought after the test drive. Overall speaking, he is an excellent sales associate and I would recommend him to my friends.

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psufan79
5/22/2013 7:42:01 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Greg GrimaldiGreg Grimaldi
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    N/A
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Carman Ford Lincoln:

Greg made my buying experience stressless. He listened to what I wanted in a vehicle as far as features and options. Carman didn't have what I wanted on the lot, but he found exactly what I wanted at a different dealership and got it, even the color I wanted. Greg and his manager went above and beyond to make sure I was happy and comfortable with my purchase. I believe their ultimate goal is not so much selling me my truck as making sure I was absolutely thrilled with what I got. I would definately recommend this dealership to my friends and family. I also hear the service department at Carman Ford is top-notch!

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kipp10
5/21/2013 1:54:23 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Doug WaltonDoug Walton
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Carman Ford Lincoln:

I came to Carman Ford-Lincoln to get information and to test drive a Lincoln but, I'm not ready to buy. I'm getting infomation from several dealerships of different cars, to make a decision on my future purchase. I have taken a number of test drives of 2013 cars recently . That said, I found the atmosphere at Carman quite refreshing and enjoyable. I found Doug Walton to be an excellant Sales Consultant and a great representive of this dealership. He answered all ours questions and explained many of the cars features to us during a test drive. His knowledge of the vehicle and the easy way he addressed our querys made this experience a smooth and enjoyable visit. There was none of the usual pressure, to buy a car at that moment , that is found in most of the car buying situations. Because of this visit, and our interaction with Doug Walton, we have placed the Lincoln and Carman and Doug Walton #1 on our list. I am sure that we will be back in the near future to buy our 1st Lincoln MKS. I would and will recomend Doug and Carman Ford-Lincoln to anyone looking for a vehicle in the future. Kip Scully

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