Carmax

My overall experience was good: I didn’t care for the emphasis on appointments as if car dealerships aren’t begging customers to come in… no no no you need an appointment… really ? Then I showed up in m emphasis on appointments as if car dealerships aren’t begging customers to come in… no no no you need an appointment… really ? Then I showed up in my 18wheeler and with no family or friends nearby I needed a ride back from a truckstop 5 miles away to drive my new vehicle away and the staff would not help. My purchase a 2022 Silverado is beautiful and I could not be happier It’s in great shape with no issues at all and I’m very proud to have it More

Poor customer service and they don’t consider what is best for the customer. I incurred an additional $2000 expense due to their poor communication and poor service. After this experience, I do not want best for the customer. I incurred an additional $2000 expense due to their poor communication and poor service. After this experience, I do not want to ever do business with carmax again. My experience at the Carmax in Mobile Alabama last year was 5 times better, though that may not be enough to ever consider this company again. More

Moriah is the best! ! She helped me through the process seamlessly!! I will definitely buy my next truck from CarMax!! ! She helped me through the process seamlessly!! I will definitely buy my next truck from CarMax!! More

The dealership is ok, they just don’t expect their cars good and not always honest about what’s wrong with their cars. good and not always honest about what’s wrong with their cars. More

Dealership reps were nice and easy to work with. I was frustrated with my trade deal. It was pre-approved and when I got to the dealership I was given $1000 less than originally offered. I was I was frustrated with my trade deal. It was pre-approved and when I got to the dealership I was given $1000 less than originally offered. I was told the deadline had ended the day before on the price lock but $1000 less in one day?!?!?! The vehicle I purchased had many more defects in the paint then shown on the website. I did like the no haggling and they let you drive the car alone without any pressure. That's a huge difference from a general dealership. My car I traded in was supposed to get paid off. But when I called after two weeks and still no payoff they said it takes 15 days so Im having to pay another note on the trade and suppose to get reimbursed. This is very inconvenient and wasn't clear when I bought from them. SO some pros and many cons. I am happy with the new car so that makes up for the frustration of the cons I guess. Was also nice that you can find the car that you want, and they will ship with a charge according to where the car is located. More

It was very easy to work with this dealership. It was quick, and the employees were very friendly. It was quick, and the employees were very friendly. More

The customer service was the worst experience at a dealership. Will not buy from again. dealership. Will not buy from again. More

The first car I looked at was a Subaru cross track. It needed work a lot of work underneath so when I had to work done to it, I was out without it and paying payments on it for almost 3 months and ther It needed work a lot of work underneath so when I had to work done to it, I was out without it and paying payments on it for almost 3 months and there was no feedback from from Gulfport CarMax or from Kenner. We had to keep calling so finally they called and told me they could not find a motor from my car which they dropped the motor the new motor from my car so it was very frustrated so they brought it back and I ended up buying something else from them which the people in Gulfport, who took care of me on my new car were very nice to me More

I have been driving the same pickup truck for 18 years. So when it was time to buy again I knew exactly what I wanted. Carmax made it possible for me to not only find the pickup truck for me but also finan So when it was time to buy again I knew exactly what I wanted. Carmax made it possible for me to not only find the pickup truck for me but also finance it. The team at the gulfport location made me feel at home and made it so easy. Thank you. More

If you’re buying from Carmax, check the car carefully - they missed a lot of chips and dings on my car, plus there was a chip in the windshield and my car had to go back to the dealer for 4 days bc of a co they missed a lot of chips and dings on my car, plus there was a chip in the windshield and my car had to go back to the dealer for 4 days bc of a computer alert. With regard to the chip, I was told Safelite would contact me as part of the 90 day warranty. After a week, I stopped in and my salesman said he was taking it to service and Safelite would call me. A week later, I emailed the sales rep and got no response. I guess I have to aggressively call now to get them to honor their promise. More