I dropped off my durango at lunch time for replacement of a thermostat, coolant flush and oil change. I received 2 calls telling me I had to have additional work done, over $1300 dollars worth of work. This was by 9AM the next day. When I asked if the original work had been done, it had not. I was getting the up sell treatment. I told them to complete the original work request, and I would be in to pick up my truck. The service manager was there when I arrived, I told him about my experience and that I was very displeased with the service. He continued to tell me I needed the work done, and I quickly explained that I know a little bit about cars and knew exactly what I needed. He then went into Smart A mode and I told him we would settle up for what he had done and I would leave and not ever come back. My bill for the above work, a spare key, a radiator hose and 1 day rental car was $549.00!!! I was charged over $90 for the hose!!! And when I got home, they had used a much thinner oil than is spec-ed by Dodge for my truck, I'm sure to allow leaks to be more visible. So now I get to take my truck to the local service station for a correct oil change. One of the up sells they had tried on me was a Rear Main Seal for about $500+. I was also told I didn't know what I was talking about with my thermostat. I was told my truck would continue to overheat unless I replaced the fan clutch. Well it ran cooler after the new thermostat than it ever has in the year and a half I've had it. These guys are a bunch of con artists, stay away if you value your checkbook!!!
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