We had initially had a great exeperience with this dealer. Steve was very knowledgable about the car and everything that he made us feel comfortable. We ended up leaving the dealership with a car that was about $4500 over our initially stated price range. We fell in love with the car and after a lot of debate between my husband and I, i.e. how can we afford this? What do we need to cut out? We even considered cuting out some of our utilities to be able to afford this car. We went back and forth with Steve to see if there was any way to come down on the price at all and he said there was no lee-way. Eventually we agree that it would be beneficial for us in the long run and went forth with the deal. It wasn't until late that night that we realized we had been screwed. My husband was looking online to see what other cars we could have gotten with the price we ended up settling on. He stumbled upon OUR car, the exact same one, listed on autotrader as well as the dealerships website for $2500 less than what it was sold to us for! Feeling sick to his stomach, my husband could not sleep at all that night. The next day calling Steve to tell him what we had found. Since it was Sunday he said to call back on Monday when he could get a chance to talk to the sales manager. Upon driving the car on Sunday, I came to realize that while we were in the office doing our paperwork and the car was supposed to have been detailed, nothing was being done. I had to go out in the car the next morning and clean off the dash board, doors, and windows that were still covered with dust and cigarette ash from the previous owners. I think the only thing that was done was a brief vaccum and some air freshener. The car was filthy inside. On Monday we were told that a third party puts those vehicles on the website and they had made a mistake as well as 3 other vehicles too. When speaking to Steve, my husband pleaded with some sort of compensation or help of any kind. We were told that since the paperwork was signed and processed there was nothing they could do for us. They wouldn't be able to offer us any discounts on repair work, nothing! They just didn't seem to care. My husband told Steve that he felt that if we had stumbled upon that listing while we were in the office, he would have sold it to us for the lesser amount. Steve replied that he would not have given us that deal. We felt completely stupid and lied to. We are part of the military community here and have many friends coming and going who are always looking to buy. After our horrible experience here, we would never recommend our friends to do business at this dealership.
I Recommend This Dealer:
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