Carriage Traders

Reason for Visit: Service

I recommend this dealer: No

My Review of Carriage Traders:
My girlfriend and I went threw the parking lot looking at cars a few months back. We went to look at smalls cars and left a deposit on a Saturn she fell in love with and were set to pick it up the following week. The afternoon before she got a call from the salesman who told her that the bank would not approve us for the loan on that car but he had a Chevy trailblazer that was more money but had a bigger book value and we would be able to pick it up that afternoon. Yes were adults and could have shopped around more or just said no so I cannot complain too much about the sales department except for the fact that the following weekend they had the same truck a year newer with 6k less miles on it for $900.00 less advertised in the local paper. After 3 weeks the check engine light came on and wouldn't go off. Enter Armand. This had to be the nastiest individual walking the planet. On a Wednesday he promised us the truck back the same day. Then we were told Thursday, Friday and then Monday. If they couldn't figure it out he said he would send it to Chevy on Tuesday. Once a day @ 4pm when I got out of work I'd call to check. I was repeatedly barked at with "I told you if their was any news I'll call you" The truck was picked up 2weeks to the day with the light on and was told to drive it 100 miles and it should reset itself. No such luck so again it was returned and we received the same bad attitude and snippy response that it's not his problem it's Chevy's. He said he would send it back the next morning and call. The truck laid there for 7straight days until it finally left and came back 4days after that fixed. Promised a loaner car from Mr.Erceg in sales but never got one threw out the whole process no matte how much we tried. Vehicles new or used break down but whats the value f a shop that cant get a check engine light off in that length of time? Even if they are incompetent or unqualified they can still be somewhat pleasant and sympathetic. I am not even getting into the fact that my mechanic said the tires on the truck should have never passed inspection and was told by Armand he would keep his eye out for a good set of used tires. I guess i the mean time it's our problem.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Carriage Traders:
Recently purchased a 1999 Honda Accord. The staff treats you like family and I feel like we got a good deal.

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