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Carson City Toyota

Carson City, NV

4.4
190 Reviews

3659 S. Carson St.

Carson City, NV

89701

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Showing 190 reviews

April 27, 2024

I am very pleased with the service I have received at Carson City Toyota: from the buying experience with Hector, who was professional & helped me pick the best vehicle for my needs; to the service depar More

by T. Marshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector & Jeremy
April 20, 2024

I feel comfortable taking my car for service because of excellent costumer service. They do great job. I admire their honesty. More

by sbox8461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Pacheco
April 08, 2024

I’m happy with my car, my sales rep Gilbert Atencio, and my maintenance guy, Blake. Everyone has been extremely helpful and kind and I’ve referred others to Gilbert. More

by klewbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake, Gilbert, and the guy who lets me in (he’s very personable)
Apr 09, 2024 -

Carson City Toyota responded

Thank you for the kind words, Great customer service is our goal. Referrals are the best way to show how much you enjoyed your interaction with your sales professional.

April 05, 2024

The service team at Carson City Toyota is extremely knowledgeable, professional and easy to work with. More

by GP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Diaz, Jeff Hawkins
Apr 09, 2024 -

Carson City Toyota responded

Thank you for the 5-star review. We look forward to seeing you again soon.

March 14, 2024

Very professional, my sales person Alexa was top notch. My parts order was there in less than 24 hrs. More

by friesout
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ARIANNA, ALEXA, FAITH
Mar 18, 2024 -

Carson City Toyota responded

Thank you for the positive review. Customer service is our priority. We are thrilled that you are happy with Alexa!

February 23, 2024

Do not buy a car/truck from Carson City Toyota. They don’t detail their used vehicles. When you ask them to remove the dark finger prints from the light gray roof, they make excuses like “it’s high More

by SBK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Xavier
Feb 26, 2024 -

Carson City Toyota responded

Good afternoon, I would love to look into this and see how I can help but you have not provided any information such as a name or even type of vehicle, I am the customer relations manager for Carson City Toyota please call Danielle Rodriguez at 775 -882-8211 so I can look into this and see about a resolution.

Mar 09, 2024 -

SBK responded

I appreciate that the issues are now resolved however, in order for that to happen, I was forced to complain publicly. I sincerely hope this experience wasn’t caused by the fact I’m a woman. They had several opportunities to fix the issues as we traveled to this dealership on 3 separate occasions, over 60 miles each time. It never should have gotten this far. I will not recommend this dealership due to our experience.

February 18, 2024

Always so straight forward, friendly, trustworthy. I wouldn’t go anywhere else. They have earned my business every time I go in from service to purchase. More

by Michelle.sscot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Multiple great people
Feb 26, 2024 -

Carson City Toyota responded

Thank you for the kind words! We look forward to seeing you on the next service visit.

January 31, 2024

The salesperson would have been more effective if he had taken the initiative to ask me what features were important to me and learned a bit about me and my vehicle needs rather than project his sales pitch More

by I don’t have one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff; service manager, Marty; service, Gilbert Atencio: sales
Feb 26, 2024 -

Carson City Toyota responded

We are sorry that your salesperson did not help meet your needs. But glad Jeff Hawkins was able to help.

January 27, 2024

Knowledgeable staff, professional presentation Made for a painless purchase when combined with a great deal! More

by milt
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Freddy , Beau, Toby
Feb 26, 2024 -

Carson City Toyota responded

Happy customers are what we strive for.

January 22, 2024

Quick and easy to set up my service appt. Veh was ready at time and date promised. Service dept was very helpful and cordial. More

by boomerangbrentie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unk
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