Carson Dodge Chrysler Jeep Ram

They were very interested in selling my daughter her 2026 Dodge Ram 2500 Diesel PU. It immediately began having problem with the DEF level system. She drove it 2.5 hours back to this dealership to have it Dodge Ram 2500 Diesel PU. It immediately began having problem with the DEF level system. She drove it 2.5 hours back to this dealership to have it repaired. They told her it was just a software issue and she waited at the dealership while it was being repaired. After a few hours they told her it was ready. She started her 2.5 hour drive home and it was evident that the truck still had the issue. She reached out to the service advisor and he advised her to continue driving and the problem would resolve itself after a couple of engine restarts. This was a lie and she still has the text on her phone to prove it was said to her. After several weeks she made another appointment to have the issue looked at. She was informed that she was no longer welcome at the dealership and they would not be servicing any of her vehicles because she had filled out a negative survey after the first visit. I personally spoke with the General Manager Jared and he confirmed this action and stood by their position. This is the poorest excuse for customer service that I have ever experienced. The General Manager and the Service Advisor should either be replaced or retrained. I think this dealership should lose their badge as a Ram dealer. More

Is unable to return phone calls, or emails. Multiple employees will tell you they will get back to you in an hour/the next day/etc and will never get back to you. Lies about dates that parts wi Multiple employees will tell you they will get back to you in an hour/the next day/etc and will never get back to you. Lies about dates that parts will arrive or that they have even been ordered in the first place. Lies about sending me a reimbursement for a smog test that they should have done in the first place (it is required by law for them to reimburse which I am in the process of reporting to the NV Emission Lab). All this so they can save $50 dollars reimbursing me for a smog and ordering me a $18 blinker 68374916AA. Insane. More

One of the worst dealership experiences I've had. I'd brought my 2017 Jeep Grand Cherokee to a local shop in South Lake Tahoe, which had run diagnostics and tests on the issues. They unfortunately di I'd brought my 2017 Jeep Grand Cherokee to a local shop in South Lake Tahoe, which had run diagnostics and tests on the issues. They unfortunately did not have the software to correct the problem and told me a Jeep dealership would be the only folks capable of fixing the error messages that were popping up. I scheduled a 9:30am appointment for a service. I waited for 20 minutes or so before being brought in to talk with a service advisor in person. The previous shop had given me about 6 pages of notes & a synopsis to give the service people at the dealership to give them some insight into the problems it was having. The service person I worked with was on his phone half the time and at one point, as I was talking says "sorry, I was distracted by this message" pointing to his phone. He obviously didn't listen to what I was saying. He also didn;t take the 5 pages of codes the other shop provided me. I should have asked for the service manager right then. I live in a completely different town at the top of the mountain, about an hours drive back to the dealership. I'd explained I would be in between spots that day, so if it was ready, I would drop by on my way back home. I asked for an ETA of when I would hear from them. He assured me by 1pm I would get a call with an update. By 3pm, there was no call. So I called them back. He told me he would check with the tech and give me a call back. Nothing. Then another 2 days went by, it was now new years eve and I knew they would be closed for the holiday and possibly the following day. So I proactively called them. I asked for the service person I'd worked with. He didn't even remember me or my car. He said he'd go talk with the tech who worked on it. He calls me back 10 minutes later and tells me there is nothing wrong with my Jeep. He says they drove it for 75 miles or so, the check engine light never came on and it didn't have a rough idle. The funniest part about that is, had he listed to me in the first place, or read the extensive notes I'd brought him, that was NOT the issue they were looking for. It was the codes being thrown for the stop/start system not working correctly. He told me that it didn't throw up any messages for the tech. Which is an absolute bold face lie. I got in my Jeep after them charging me over $200 to do nothing to it. I got in my Jeep and the first message that pops up is a start/stop system error message. I figured I would let it go and never return here. Sometimes not having to deal with incompetence and walking away is the best move. I ended up talking to the first shop again and they agreed that their work down at Carson Jeep was horrible and sounded like it barely got looked at. The Jeep ended up getting much worse after about 3 weeks. So I decided to call the service manager Don. I left him 2 messages (non emergency) on his work phone and still haven't heard back. I finally decided to have it towed to somewhere other than Carson. I will never go back to this dealership even if it costs me twice as much to have it towed somewhere that actually cares about their customers. I feel like they scammed me out of a couple hundred dollars down here and could care less about the time of mine they wasted. I should've taken the advice of the 4 people who'd told me it was a mistake to gop down there in the first place. Bottom line, don't take your car here if you need something fixed. They'll be really nice to your face and can sell their service well. It's the after care and communication once they have your car that is horrible. Seems to be a running theme in the reviews as well. More

We had a great experience, after a very long search for the perfect Tacoma we found the perfect one at a jeep dealership of all places! The team at Carson Chrysler Jeep Ram worked very hard to get us the the perfect Tacoma we found the perfect one at a jeep dealership of all places! The team at Carson Chrysler Jeep Ram worked very hard to get us the best deal and were extremely helpful and nice! More

If you want to buy a Jeep they are awesome. Once you've purchased it, good luck every getting a call back or any kind of assistance. I had to ask for the dealer manager or owner to get anyone to even talk purchased it, good luck every getting a call back or any kind of assistance. I had to ask for the dealer manager or owner to get anyone to even talk to me. None of the following responded to my voice mails or e-mails: sales manager (before purchase great, after...nope); finance manager...not sure I even got transferred to the right person since the name wasn't who I dealt with at time of purchase; service manager no response to voice mail or e-mail. Ugh! May have to drive all the way to Reno for service/help from here on out. Awful!!! More

I think the service department is the best in the country. Don and Tom are both outstanding as to knowledge and customer service. I brought in a 2020 Jeep Wrangler Unlimited Rubicon that had some i country. Don and Tom are both outstanding as to knowledge and customer service. I brought in a 2020 Jeep Wrangler Unlimited Rubicon that had some issues with aftermarket modifications. They were most helpful in diagnosing issues and resolving to my complete satisfaction. I'm so pleased with the service that I will be buying the new Grand Cherokee or Wagoneer when they are released. More

On my trip to rediscover America I had problems with my Promaster 2500. Putting my home and transportation into Johns hands he did the utmost to help me in my predicament. Thanks John. Promaster 2500. Putting my home and transportation into Johns hands he did the utmost to help me in my predicament. Thanks John. More

NO customer service I have been leaving courteous messages for over a month with a question regarding the paperwork for licensing my brand new vehicle I purchased from th I have been leaving courteous messages for over a month with a question regarding the paperwork for licensing my brand new vehicle I purchased from them, and have still received no response. This call back would have taken less than a minute. The message this sends me is that once they sell you a vehicle, they no longer even care to pretend that they value you as a customer. More

Terrible service department Most unprofessional service dept I have ever used. They don't take the time to listen to a person needs. Never get a call back on an update on the veh Most unprofessional service dept I have ever used. They don't take the time to listen to a person needs. Never get a call back on an update on the vehicle .would never by a dodge again. John was very arrogant. Must know the owner in someway to keep his job! Told us when we complained we didn't have to use Carson service dept. More

3 strikes and your out- In the past 10 years, I have purchased 25 new FCA Vehicles from 4 dealerships in the San Jose, Vegas, Havasu and Kellogg Idaho area. When my wife and In the past 10 years, I have purchased 25 new FCA Vehicles from 4 dealerships in the San Jose, Vegas, Havasu and Kellogg Idaho area. When my wife and I moved to the Carson area, the only dealership close was Carson Dodge. Since I am a loyal customer of FCA, I received a CDI number (Control Number) from FCA and this dealership refused to except Corporate’s instructions to give this customer a discounted price. The dealership is reimbursed by FCA. The manager then proceeded to call my wife and I a liar with vulgar language. We left and found out the following week that the two sales people that helped us, quit because of this incident. strike 1. Took my challenger in to this dealership for repairs. Under warrantee, dealership was authorized to repair. Was given estimate and asked to pay for estimate. Paid for estimate and was giving a date to return. Return on repair date, dropped car off and was given a ride home. Was called by dealership service department “Don” and was told to come pick up challenger. Arrived at dealership service department, challenger was not worked on or touched. Don, the service manager, tells me that their dealership service department is not qualified to work on the high end challengers SRT’s. Challenger returned with nothing done and was made to pay for estimate service. Service department refused to charge FCA for service. Customer called FCA and was told to submit bill And was refunded. Strike 2. Upon the two paragraphs above, this customer decided to write Linkin & other social media groups about their sales and service department. In the meantime, I purchased a new 2018 crew cab 4 x 4 with an MSRP over $55,000 from another dealership in Idaho. Yes, I drove over 26 hours, round trip to Idaho to buy this truck, since Carson City Dodge is incompetent. The new 2018 ram had a recall on it and I proceeded to take it to Carson city dodge service. Upon arriving, Don (Service Manager), a 6 foot tall plus man, 250 pounds comes storming out of his office with two little technicians & informs me that the owner, GM and himself do not want me on their property any longer. I informed him that I own 24 FCA vehicles at this time and a brand new ram crew cab with a lifetime warranty that has a safety recall on it, that needed to be repaired. His response was leave before we are forced to make you leave. Strike 3, your out. I left the dealership without any incident and called FCA and made a report of refusal of fixing a truck that was new and was a Chrysler product. Do not get me wrong. FCA is state of the art engineering and their products, but Carson City Dodge is a dealership that I would not send my worst enemy too. If you patronize this place, it’s a matter of time before you’re writing a similar report. More