Casey BMW - Service Center

I have been with Casey BMW for 12 years! I recently had a 9am appointment for an oil change. When I scheduled my service I was told I would be done by noon. I checked in my vehicle the day b I recently had a 9am appointment for an oil change. When I scheduled my service I was told I would be done by noon. I checked in my vehicle the day before while the service department was still open and was told my advisor A.J would contact me in the morning before my service was to begin. I received a call that morning from A.J and I was quoted a price that was $60 more than my initial quote? When I questioned him about the price difference he stated it was due to a fuel treatment that was going to be preformed. I have never had a situation where services had been added without my knowledge. I declined that service and awaited his next call for me to pick my vehicle up. At 11am I called the dealership to check on the status of my vehicle and was placed on a brief hold. The young lady I spoke with stated my car would now be ready at 2pm? I arrived at the dealership at 2:50pm and to my surprise my car had not been serviced at all. I went in to speak with my service advisor who was placing a call at the time and didn't acknowledge me. During his phone conversation it was stated that a misdiagnosis had taken place with another customers vehicle which he repeatedly denied accountability. After hanging up and finally acknowledging that I was here to pick up my vehicle he made a call to find out when my car would be ready. He told the gentlemen he called to hurry up with my vehicle and then told me it would be 20 minutes. I asked why my vehicle hadn't begun to be serviced even after I called at 11am. He stated that the young lady I spoke to did not speak with him. Then he goes on to state that he has no control over when a technician gets to a vehicle all in an extremely condescending tone. My wife during the leasing of our 2017 740i had this same advisor and was told by him "you are aware all cars have problems" this along with the same attitude and tone I experienced lead to her requesting a different service advisor which she is truly happy with. Even after being told I should be leaving in 20 minutes I didn't leave for another hour and a half. As a customer with 3 BMW's in my household all serviced by Casey, my only expectation is communication and accountability. If I am to return I would need for future visits to come along with respect for my schedule and a higher level of customer service. If we as customers have purchased "the ultimate driving machine" I believe that should carryover to all aspects of our experience! More

Took the time to answer many questions, and explained things to me in a manner that I could understand things to me in a manner that I could understand More

Will never go back here again I had warranty on my car they didn’t fully charge my warranty and expected me to pay the difference for “extra labor fees” when I called my warranty company they said they c they didn’t fully charge my warranty and expected me to pay the difference for “extra labor fees” when I called my warranty company they said they covered parts and labor. Casey BMW made me pay an additional 1000$ in extra fees that they couldn’t explain to me what they were for. More

Great customer service. I have used Casey BMW for over 10 years and will continue for many more. I have used Casey BMW for over 10 years and will continue for many more. More

Every time I've gone to Casey BMW, over the past years, I am always completely satisfied. My service technician is Mike Bullus. I give Mike a call and he schedules me in. Mike can tell me what I need immedia am always completely satisfied. My service technician is Mike Bullus. I give Mike a call and he schedules me in. Mike can tell me what I need immediately, and he also makes recommendations for future services that can wait a few months. When I leave, my vehicle is running great again and no new mysterious issues pop up like at other dealerships. He is knowledgeable, personable, and professional. I enjoy visiting with him because I know he is keeping me safe in my vehicle and he helps keep my costs down as well. Thanks, Mike for taking such good care of my 328i and me. More

Francine was great and very helpful with the needs of my vehicle.I would recommend working with her and her team. However, there was a delayed that kept my vehicle in the shop for a week due to the parts. I vehicle.I would recommend working with her and her team. However, there was a delayed that kept my vehicle in the shop for a week due to the parts. I reached out to the manager of parts department for follows up and never received any feedback after leaving messages for him. More