Casey BMW - Service Center

Casey BMW responded

It's wonderful to hear about your longstanding positive experience with AJ Phillips as your service advisor. Building a strong and trusting relationship with customers over several years speaks volumes about AJ's professionalism, competence, courtesy, and knowledge. It's clear that he values fairness and prioritizes the needs of his customers, which is essential in providing excellent service. Thank you for sharing your feedback and recognizing AJ as a valuable asset. If there's anything else I can assist you with or if you have any further feedback to share, please feel free to let me know.

Casey BMW responded

It's wonderful to hear about your positive experience with AJ Phillips as your service advisor. His efficiency, courtesy, and knowledge, along with his proactive communication, are certainly commendable qualities that contribute to a smooth and satisfying service experience. It's great to hear that he went the extra mile to accommodate your last-minute schedule change by arranging for your loaner vehicle ahead of time. If you have any further feedback or if there's anything else I can assist you with, please feel free to let me know.

Casey BMW responded

It's wonderful to hear about your positive experience with AJ and his team at Casey BMW. From scheduling your car for service to providing timely and efficient service, it's clear that they strive for excellence in every aspect. AJ's professionalism, knowledge, patience, and courtesy undoubtedly contributed to your satisfaction. It's great to know that you feel confident reaching out to AJ for advice on your vehicle, highlighting the trust you have in his expertise. Thank you for sharing your feedback and recognizing AJ and his team as superstars. If you ever need further assistance or have any questions, don't hesitate to reach out.

Casey BMW responded

It's wonderful to hear that you've consistently had positive experiences with Casey BMW and that Mike B and Francine have played a significant role in making those experiences spectacular! Having reliable and exceptional service advisors like Mike B and Francine can truly make all the difference in ensuring that your automotive needs are met with professionalism and care. Your recognition of the entire team's efforts and the dealership's commitment to providing excellent service is greatly appreciated. It's clear that Casey BMW values customer satisfaction and strives to deliver exceptional experiences to each and every customer. Thank you for taking the time to share your positive feedback. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out.

Casey BMW responded

It's wonderful to hear that you've consistently received excellent customer service at Casey BMW. Having a knowledgeable team that listens to your concerns, conducts thorough research, and proposes effective solutions is invaluable when dealing with any issues. It's also great to know that they're always helpful and willing to work with you on problems and costs. If there's anything else you need assistance with or if you have any further feedback to share, please feel free to let me know.

Casey BMW responded

It's wonderful to hear that AJ consistently provides top-notch customer service! Ensuring clear communication and understanding of what's happening with your car is crucial, and it's great that AJ excels in this aspect. His proactive approach in advising you on the timing of necessary maintenance or repairs when you're unable to address them immediately speaks volumes about his dedication to customer satisfaction. Thank you for sharing your positive experience with AJ, and if there's anything else you'd like to mention or if you have any further feedback, feel free to let us know.

angelacobb1 responded

Keep adding people like AJ to your team and making Casey BMW proud.

Casey BMW responded

It's fantastic to hear that you're always thoroughly happy with your experience at Casey BMW and that AJ, your service advisor, stands out as the best advisor you've dealt with for your BMW repairs and maintenance. A 10/10 recommendation speaks volumes about the quality of service provided by AJ and the entire team at Casey BMW. Your satisfaction underscores their commitment to excellence and customer satisfaction. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

Casey BMW responded

It's wonderful to hear about the exceptional service provided by your Service Advisor, AJ Phillips, at Casey BMW. His consistent positive attitude, timely communication, patience, and business-oriented approach truly demonstrate his dedication to providing top-notch customer service. The trust you've developed in AJ to the extent of considering purchasing a newer BMW from Casey BMW speaks volumes about the quality of service he provides. Additionally, your recommendation of Casey BMW for servicing BMWs is greatly appreciated and reflects your satisfaction as a loyal customer since 11/2018. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know

Casey BMW responded

It's fantastic to hear about your excellent experience at Casey BMW! Providing top-notch customer service and addressing all concerns promptly are crucial for ensuring customer satisfaction. It's also great to hear that your vehicle was returned to you in even better condition than when you brought it in, demonstrating the dealership's commitment to quality service. Thank you for sharing your positive feedback, and I'm sure others will appreciate knowing about your positive experience as well.

Casey BMW responded

It's wonderful to hear about your positive experience at Casey BMW in Newport News, VA. Providing excellent service and ensuring customer satisfaction are essential aspects of any dealership, and it sounds like Casey BMW excels in both regards. The welcoming atmosphere, friendly greetings, and attention to detail, such as the complimentary car wash, contribute to a memorable experience for customers like yourself. Thank you for sharing your recommendation, and I'm sure others will find your feedback helpful when considering their automotive service needs.