Casey BMW - Service Center

Great service. Appointment was available when I needed it. Service advisor—Alton Phillips—was excellent and highly knowledgeable. Appointment was available when I needed it. Service advisor—Alton Phillips—was excellent and highly knowledgeable. More

Please do yourself a favor and do not have your car serviced at an Casey Automotive Group dealership. I had an issue with the well-documented problem of the shark-fin antenna leaking and damaging the T serviced at an Casey Automotive Group dealership. I had an issue with the well-documented problem of the shark-fin antenna leaking and damaging the TCU module. BMW corporate was told by Casey BMW that I caused the leak and therefore BMW would not cover the damage. This was an outright lie and done only to cause me to pay for the entire repair amount of over $2,500. They lied to BMW because they would have received less from BMW than they did from me! More

I recently moved to the Hampton Roads and have been glad to connect with Bob Casey BMW to care for my 2016 X1 (and me). Julia Gerrick (Greener) has been great at understanding the way I like to be treated a to connect with Bob Casey BMW to care for my 2016 X1 (and me). Julia Gerrick (Greener) has been great at understanding the way I like to be treated as a customer. All customers are different and she knows that timely and honest communication is key to get my business. My car was due for regular maintenance, in addition to a new battery and brakes. Julia arranged service that fit into my schedule and at a very competitive cost. Finally, kudos to Jeff who is outstanding at intake and "just" a nice guy. To me, Jeff sets the mood and makes me feel welcome the minute I get out of my car. Very much appreciate Julia, Jeff, the Techs and the entire team at Casey. More

We were visiting the area when we hit a pot hole and the run flat needed replaced. Once the car was at the dealership AJ got the tire changed to include vehicle serviced and inspected. By the time we reache run flat needed replaced. Once the car was at the dealership AJ got the tire changed to include vehicle serviced and inspected. By the time we reached the dealership (vehicle was towed), our BMW 540i was ready and we we on our way. Great job AJ, More

Mike Bullus is always great to work with. I bring my X1 in for service and he is always upfront about cost of service and always has my car washed and vacuumed before I get it back. I will co I bring my X1 in for service and he is always upfront about cost of service and always has my car washed and vacuumed before I get it back. I will continue to have my car serviced at this location. More

I didn’t purchase my vehicle at Casey, but the service department was terrific! Highly recommend department was terrific! Highly recommend More

Casey BMW is always a pleasure to visit. My service advisor, Francine is great to work with. I love the waiting room and the free coffee and of course looking at all the new cars. My service advisor, Francine is great to work with. I love the waiting room and the free coffee and of course looking at all the new cars. More

AJ was great. From the initial contact through service completion, he seemed to be trustworthy and honest which is an essential asset. From the initial contact through service completion, he seemed to be trustworthy and honest which is an essential asset. More

Picked up my car for the 4th time, same light still on. Was pretty much told that none of their technicians are good enough to figure it out after I already dropped 3k Was pretty much told that none of their technicians are good enough to figure it out after I already dropped 3k More