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128 Reviews of Casey BMW - Service Center
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May 01, 2021
Two different services one took from 8 am to 2pm for oil change, second for my driver seat, had my car 3 days with no loaner available. Service person Francine said well if you need your car you will need t change, second for my driver seat, had my car 3 days with no loaner available. Service person Francine said well if you need your car you will need to come get it and then bring it back, what kind of service is that? More
by raycatkeeter
Employees Worked With
Francine
February 13, 2021
Had my vehicle for 5.5 months (Aug 27, 2020 thru Feb 10, 2021). Service Engine Soon light on & hood latch issues not present when taken in-refused to fix w/o charging me. Told by AJ that they are not respon 2021). Service Engine Soon light on & hood latch issues not present when taken in-refused to fix w/o charging me. Told by AJ that they are not responsible once I leave the lot even though I informed them the same evening that I picked the car up about the hood issue. Scheduled an appt & arrived to have the hood latch issue addressed. I asked to speak with the Chris Culp, Service Manager & was told that he was in a meeting but they would absorb the cost of labor but not the parts for replacing both hood locks & cable. Go to answer is the age of the car (2000) & the next person that pulled the hood release could have been responsible even though 10 mins after leaving the dealership I noticed the problem & informed them...sent AJ a video & his answer was that they can't be responsible for everything that happens to my vehicle going forward & they only opened the hood a few times over 5.5 months. If the initial work needed only required the hood to be opened a few times over that period of time, that clearly tells me that my vehicle was not worked on consistently to address the initial issues. No concern for the fact that we were down to one vehicle for 5.5 months, customer satisfaction or safety...the hood releases on its own...had to stop twice on the interstate to close it on my way to the appt because the hood was bouncing up and down & not secure. The SES light-told when I picked it up that a new AC compressor was needed, (had my vehicle for 5.5 months & never said anything about it until I picked it up) however, no driveability issues will occur until the summer when I run the AC...in the meantime, you just have to get used to the light being on. After all the work done & length of time, AJ told me that the AC compressor was an issue from the beginning. I'm amazed that the SM never called me during the 5.5 months, however, I received several emails about scheduled service for the vehicle even though it was in their possession the whole time. Finally, my inspection sticker expired & I didn't notice it until after I left the lot...was told that they didn't notice it either because they were so focused on getting my car fixed. If there was a true & concerted focus /effort on fixing my vehicle, it would not have taken 5.5 months and someone paying attention should have given me a courtesy call or should have informed me during one of my many visits during the 5.5 month time period to say that the inspection was due in Jan 2020. More
by vsunupe
Employees Worked With
AJ Phillips
January 28, 2021
I know this is a BMW dealership, but with REYES here, it's the only place I'll ever have my AUDI serviced! He's very thorough and honest. Thanks Francine, Service Advisor, for help with understanding the it's the only place I'll ever have my AUDI serviced! He's very thorough and honest. Thanks Francine, Service Advisor, for help with understanding the bill. Rob, PARTS MANAGER, went out of his way to order the one gasket specifically needed for the job. More
by TEACHERSUZY76
Employees Worked With
FRANCINE STEWART, REYES VILLEZCAS,ROB WALKER, Susan Potter
January 17, 2021
To service my M240i, the dealership picked up my car at my home in Williamsburg and left a loaner car at no charge. My car was ready the next day and the service department accepted a coupon for a $100 dis my home in Williamsburg and left a loaner car at no charge. My car was ready the next day and the service department accepted a coupon for a $100 discount on the service. They also washed and vacuumed the car and then brought it back to my house. That's what I call great service! More
by august bender
Employees Worked With
January 16, 2021
Great sales and service experience , very attentive to my automotive needs overall great job ,if you are looking for a new car go see Lloyd Howell automotive needs overall great job ,if you are looking for a new car go see Lloyd Howell More
by Legrand50
November 28, 2020
Extremely knowledgeable and friendly. Mike was a Extremely knowledgeable and friendly. Mike was a pleasure to work with ! I will certainly be returning. Great experience ! Don’t change the way you Extremely knowledgeable and friendly. Mike was a pleasure to work with ! I will certainly be returning. Great experience ! Don’t change the way you care for your customers! More
by Cheryl
Employees Worked With
Mike Bullus
November 21, 2020
Mike is my BMW Service Advisor, he is always courteous and well mannered. He always tell me what is needed as far as repairs and the time frame that they should be taken care of. and well mannered. He always tell me what is needed as far as repairs and the time frame that they should be taken care of. More
by Mrs Yancey
Employees Worked With
Mike Bullus
September 25, 2020
Chris Culp and his crew were friendly and very professional. Excellent job with taking care of my 2018 series 2. Appointment was on time. Wait period was as he had stated when I checked in. Will r professional. Excellent job with taking care of my 2018 series 2. Appointment was on time. Wait period was as he had stated when I checked in. Will return. More
by currddes
Employees Worked With
September 20, 2020
Exceptional experience ! Must go check it out ! I was able to get an appointment which expedited my experience . Everything is clean and safe for what is going on in the world . Worth going to a place th able to get an appointment which expedited my experience . Everything is clean and safe for what is going on in the world . Worth going to a place that treats your car like theirs . More
by Melissa
Employees Worked With
Jimmy Jones
September 20, 2020
In the 4.5 years I’ve had my BMW, I’ve never had a service advisor take care of me they was AJ Phillips did. AJ displayed excellent customer service, mannerisms, listened to what I actually had to say service advisor take care of me they was AJ Phillips did. AJ displayed excellent customer service, mannerisms, listened to what I actually had to say and took care of all my needs. even when my car was finished and I noticed that my floors mats were still dirty after the complimentary car wash, he took the car back and had it corrected immediately. I will be going to him at Casey from now on! More
by Datjrzychic
Employees Worked With
A.J. Phillips
