Casey Toyota

This is the e-mail I sent to the Casey Toyota GM after my experience. Good morning Mr. Shebelski, I’m a huge Toyota fan, the reliability and the quality of the cars are amazing. In addition I belive th experience. Good morning Mr. Shebelski, I’m a huge Toyota fan, the reliability and the quality of the cars are amazing. In addition I belive the Toyota dealers are honest and open with everything related to the vehicle. My previous experiences with Casey Toyota were really good. However yesterday I bought a used 2019 Avalon from Casey Toyota, and I’m having a really bitter/sweet taste with the experience. In my humble opinion as a customer you have some work to do with your staff. 1. I’m having a conversation with Mr. Miles and out of nowhere Mr. Howard McCoy jumped into the conversation in a really rude and unprofessional way to use one of the "sales tactics”. (Friday/26June2020). 2. The Sales personnel (Miles and John) said the car will be cleaned/detailed for me before I arrived to test drive it and move on with the purchase. When I got there (Saturday/27June2020)The interior of the car was dirty, some kind of greasy product was all over the driver sit headrest and the engine compartment was nasty never touched/cleaned. 3. Sales associate (John) provided a NO open recall paperwork, to my surprise when I research a recall is OPEN for the vehicle. 4. During the buying process I requested a Carfax report to double check the Casey Toyota claim of the car has a clean Carfax report, However I never received the CarFax report. To my surprise when I got home and signed-in into the Toyota Connect App Service (that I purchase) the service history shows: a. 18FEB2019 Body & Paint work b. 15MAY2019 AllState FAB/Paint work done I believe this is the reason I never got the CarFax report that I was promised by John. 5. Finally I’m moving all my personal items from my previous vehicle to the Avalon. The sales associate said you have almost a full tank of gas; when I got in the car and start driving I noticed that the fuel level was 3/4 not almost full. I’m really disappointed, and I feel that Casey Toyota personnel lie / hide information during the buying process. As a Military Officer with 24 years of service and 5 deployments/tours to defended the Nation and the Freedom we all enjoyed I feel cheated and disgusted to serve this Country for people like this. I want to believe that Mr. Arthur S. Casey will disapprove this type of Business Practices. I will be at the Casey Toyota dealer today Sunday/28JUN2020 when the doors open, trying to resolve this issue. Hopefully I can see you there or you contact me ASAP. More

I spoke with Ted yesterday. I explained their prices appear higher than other dealers. He stated I would be surprised at how good of a deal they would make with it being the end of the month. He setup a appear higher than other dealers. He stated I would be surprised at how good of a deal they would make with it being the end of the month. He setup a virtual meeting with sales and then they never called me. Another representative called later in the evening to ask how the virtual session went. When I told him I never got a call, he put me in touch with the manager named Miles Casey. I told miles about another offer I received from another dealership and he stated the system was slow and asked if he could call me back. I never received any further communication from the dealer. Not impressed. More

We had a wonderful experience working with the team from Casey Toyota. The entire team was knowledgeable and friendly. They have earned our future business. Casey Toyota. The entire team was knowledgeable and friendly. They have earned our future business. More

Very easy and straight forward. I found this dealership to be very efficient, organized, and very professional. Questions were answered diligently and knowledgeable. I liked how th I found this dealership to be very efficient, organized, and very professional. Questions were answered diligently and knowledgeable. I liked how there was no problem taking the vehicle to Richmond to get it inspected by my own mechanic with 24 hrs. to bring it back. I was rushed the same day at another dealership where I had to bring it back the same day before closing. Ron Lassiter disclosed information when something wasn't right to make sure there were no surprises in the end. Good business. More

Great experience!Mark Turner helped me get 2020 Hybrid Camry I worked with Mark Turner when buying my new 2020 Hybrid Camry. I’ll tell you I’m pretty impressed with this dealership, they went above and beyond to I worked with Mark Turner when buying my new 2020 Hybrid Camry. I’ll tell you I’m pretty impressed with this dealership, they went above and beyond to get me the financing rate I needed. Mark Turner, made it all happen. He is their best salesperson, I highly recommend him. In the past, it’s taken hours to close the deal in the dealership. Five minutes in the financing office, Danny is amazing. There wasn’t any pressure to buy all the extras. Thank you Casey Team. More

Legendary Customer Service My husband and I started out a couple of months ago shopping for a vehicle. I knew where I was going to buy and had a special vehicle in mind. I mad My husband and I started out a couple of months ago shopping for a vehicle. I knew where I was going to buy and had a special vehicle in mind. I made a call or two and to,d them I was t quite ready to nut but when I was I’d call. Lisa DeVore was recommended to be my sales rep via a friend. So, I knew I wasn’t going to deal with anybody else but her. Lisa made this whole experience a dream! She was kind, courteous and very attentive to what we were looking for! We made a final decision on a Lexus and Lisa explained everything to us in detail! She came in on her day off to talk to us about the vehicle we wanted. We didn’t even buy that day and she remained professional the entire time. We came back yesterday and bought the vehicle and it was smooth sailing all because of Lisa! Thank you Lisa from the bottom of our hearts for making this experience great!,,, More

We had a great experience. Our sales person showed us everything they had that we specifically looking for and wasnt pushy at all. She never once tried to push us toward a more expensive model. She was k everything they had that we specifically looking for and wasnt pushy at all. She never once tried to push us toward a more expensive model. She was knowledgeable and very friendly. The rest of the staff were great as well and the entire experience was quick, painless, and wonderful. More

Lisa is excellent and gets it done! She is professional Lisa is excellent and gets it done! She is professional and does a great job of getting the right truck and connects you with the people that can hel Lisa is excellent and gets it done! She is professional and does a great job of getting the right truck and connects you with the people that can help with mods!!!! More

Best Car Buying Experience I have never been a fan of buying a car but my recent purchase from Casey has been a game changer! My salesman, John Householder, made the experienc I have never been a fan of buying a car but my recent purchase from Casey has been a game changer! My salesman, John Householder, made the experience very pleasant. He was attentive to what I was looking for in a vehicle and what my price range was. He listened and was not pushy in any way and very politely answered my endless questions. There was never any pressure which made it a very relaxed and pleasant experience from start to finish. The entire process was smooth and easy from choosing the vehicle, to taking care of the purchase papers with finance, to driving off the lot with a huge smile on my face. If you want a pleasant car buying experience, please give Casey Toyota and John a chance. I was completely satisfied and impressed with his professional and personal care. More

GREAT JOB!! Mr. Turner and Miles were great to work with. Great and friendly service. I couldnt ask for anything more. They got me a great deal and couldnt be ha Mr. Turner and Miles were great to work with. Great and friendly service. I couldnt ask for anything more. They got me a great deal and couldnt be happier. Thanks guys! More