Casey Volkswagen Subaru - Service Center

30K - Stay Away I bought a 2014 Jetta TDI from Casey a few months ago. It had 23,000 miles on it. Since it was traded with 18K on it, I brought it back at 28K for I bought a 2014 Jetta TDI from Casey a few months ago. It had 23,000 miles on it. Since it was traded with 18K on it, I brought it back at 28K for the 10K oil change. Just last Saturday I brought it in for the 30K service. I also asked that the check-up include a wheel alignment and balance. While eating my breakfast at a nearby resturant, Mike called to advise me that the Mechanic said my fuel and cabin filters needed changing ($200). Later I was advised that the fuel filter is required to be changed at 20K mile intervals. / When I paid and picked up the car, I realized that the alignment was horable (pulled right BAD). I returned immediately and after another hour Mike advised me that his Master Mechanic had realigned it and it Now would go straight.(steering wheel is still 5 degrees left while car goes straight). / However my main concern is my charge for the fuel filter, which should have been changed Before my purchase, since I bought it after the 20K "certified" service that apparently never occured. That was the understanding I had at purchase and the bases of the extended warranty. Why should I pay for a filter change that should have been done already? More

I should start by saying that this was my first time at the Casey Subaru dealership. After having a 15,000 mile service done on my 2013 Subaru Outback, it was brought to our attention that they had left an the Casey Subaru dealership. After having a 15,000 mile service done on my 2013 Subaru Outback, it was brought to our attention that they had left an oil filter wrench found on top of our radiator and we had been driving around with it for a week. We were astounded to find that they left a tool under our hood. I called to speak to someone and they suggested that I speak to Ed Colton, the service manager. She informed me that Ed said that he would call be back in a few minutes. I have never heard back from him and it's been over a week, I called back 2 other times and have been given the run around. I found the customer service to be severely lacking and that they take absolutely no care or pride in taking care of their customers. It also took an extremely lengthy amount of time to pick up our car and to pay, I should mention that it was not busy. While Warren was very friendly, it does not come close to making a difference in my overall impression. I will never return to Casey Subaru due to the lack of professionalism exhibited from Ed Colton. I found this to be the worst customer service experience that I've ever had at a dealership. More

I took my 2013 subaru in for its 15,000 mile scheduled maintenance. I was told it involved an oil change and filter, tire rotation, and replace the a/c cabin air filter. I declined the a/c filter because maintenance. I was told it involved an oil change and filter, tire rotation, and replace the a/c cabin air filter. I declined the a/c filter because of cost (quoted approx. $50). When I checked on subaru.com to see what the 15,000 mile maintenance included, there was no mention of the a/c cabin air filter . I was reminded again at checkout that I should have it done, that the filter was most likely very dirty. The car was bought new in November 2012! Also the receipt showed a courtesy wash. They sprayed it with water, it was still covered with bugs and dirt. The interior was not cleaned at all. Another dealer in the area always completely washed the outside and vacuumed the interior. My teenage son can do a much better job washing my car even when he doesn't want to! More

I brought my 01 Passat in for diagnostic and was told I needed a new Alternator and Battery. I had to agree not being a mechanic. A few hours later a coworker of mine suggested to have them change the belt needed a new Alternator and Battery. I had to agree not being a mechanic. A few hours later a coworker of mine suggested to have them change the belt as well since the alternator was being removed. I think that is something they should have suggested. I wonder why they didn't, hmmmmm!! When I went to pick up my car, after having paid a whopping $950.00, I asked if I received a courtesy wash. The technician stated I received the wash, but laughed when I asked if the car was vacuumed. I also asked if the liquid levels were checked. He said they were. When I got home, I checked the engine compartment to admire the shiney new alternator and new belt. Then I noticed the coolant level was below minimum, so I topped it off. I checked the other liquids, and they too needed topping off! I took a look at the invoice, and noticed it said that a courtesy wash AND vacuum were performed. Not quite. So, I paid almost a thousand dollars for an alternator, belt and battery. The liquid levels were not checked and the car was not vacuumed as they state it would be. I'm not sure if I could trust them to do major repairs if they cannot follow their own rules. More