Castle Buick GMC of North Riverside - Service Center

I TOOK MY VEHICLE IN (5/23/13) FOR OIL CHANGE AND WAS ADVISED THAT CAR NEEDED A MAINTENANCE II SERVICE TO MAINTAIN WARRANTY. I AGREED TO SERVICE AND LEFT VEHICLE AT SERVICE DEPT AT CASTLE BUICK DEALER. T ADVISED THAT CAR NEEDED A MAINTENANCE II SERVICE TO MAINTAIN WARRANTY. I AGREED TO SERVICE AND LEFT VEHICLE AT SERVICE DEPT AT CASTLE BUICK DEALER. THEY HAD VEHICLE FOR ONE WEEK. I GOT A CALL TO PICK UP CAR ON 5/30/13 AND WAS TOLD CAR WAS READY. TOOK THE CAR HOME AND BEGAN TO NOTICE DETAILS THAT LED ME TO BELIEVE MAINTENANCE WAS NOT PERFORMED AS WAS DESCRIBED ON AGREEMENT. LIST OF THINGS THAT WERE NOT DONE... FLUIDS WERE NOT CHECKED AND FILLED, TIRE ROTATION WAS NOT DONE CORRECTLY, TIRE PRESSURE WAS NOT ADJUSTED, TIRE SENSORS WERE NOT REPROGRAMMED, DOOR SEALS NOT LUBRICATED, SUNROOF WAS NOT LUBRICATED, AC PRESSURE WAS NOT SERVICED, OIL LIFE INDICATOR WAS STILL INDICATING OIL LIFE AT 30% ... ETC. SO I CALLED THE DEALER AND ASKED TO SPEAK TO SERVICE MANAGER ROB MCFARLAND, HE STATED THAT HE WOULD NOTE MY RECORD TO INDICATE TO DOUBLE CHECK EVERYTHING NEXT TIME I TOOK MY CAR IN FOR SERVICE. I DEMANDED THEY PERFORM SERVICE AGAIN AND AGREED TO TAKE CAR BACK ON WED 5/29/13. DROPPED OFF CAR FOR A COUPLE OF HOURS AND I ASKED THAT THEY REDO EVERYTHING AND MAKE SURE THINGS WERE DONE CORRECTLY THIS TIME, INCLUDING AC PRESSURE CHECK. WAS ADVISED THAT THEIR AC PRESSURE MACHINE HAD NOT BEEN FUNCTIONING FOR SOME TIME. AFTER 2 HRS THEY CALLED AND WAS TOLD CAR WAS READY, UPON ARRIVAL THE NIGHTMARE GOT WORST. I WENT TO MY VEHICLE TO INSPECT IT AND AS SOON AS I OPENED THE DOORS I SAW THAT THEY HAD SPRAYED LUBRICANT ONTO THE DOOR JAMBS, ENTIRELY AROUND THE AREA WHERE THE DOOR CLOSE ONTO THE BODY AND ON THE ACTUAL DOOR PANELS THEMSELVES, THE WORST PART WAS WHEN I REALIZED THAT THE GREASE HAD SPRAYED INTO THE CAR, MY LEATHER SEATS WERE COVERED IN GREASE. THE SERVICE MGR JEFF TRIED TO CLEAN THE SEAT WITH WINDOW CLEANER IN FRONT OF ME EVEN AFTER I TOLD HIM NOT TO, LEATHER IS NOT THE SAME AS WINDOW. MY CAR STILL HAS GREASE STAINS AND THEY REFUSE TO REPLACE MY SEATS, THE SERVICE MANAGER, JEFF, KEPT THE CAR A SECOND TIME AFTER THEY THEY SENT THE CAR OUT TO GET DETAILED AND HAD "HIS GUYS" GO AT THE LEATHER SEATS WITH WHAT I BELIEVE WAS LAUNDRY DETERGENT, THERE WAS WHITE POWDER RESIDUE ON MY DOORS AND NOW NOT ONLY DOES MY CAR STILL HAVE GREASE ON THE LEATHER, BUT NOW THERE IS DISCOLORATION ON THE DOOR PANELS AND OTHER INTERIOR PLASTIC AREAS AND MY CAR NO LONGER HAS THAT NEW CAR SMELL, IT NOW SMELLS LIKE CLEANING CHEMICALS. A NIGHTMARE TRYING TO GET CASTLE MGMT TO BE RESPONSIBLE AND MAKE THINGS RIGHT. THEIR TECHNICIANS MUST BE INCOMPETENT JUST LIKE THEIR MANAGEMENT, NEVER AGAIN WILL I TRUST THIS DEALER. KEEP AWAY AND GO ELSEWHERE IS MY RECOMMENDATION. More

Leon makes it a delight to have my car serviced at Castle. His demeanor makes the experience very comfortable. He is always friendly, courteous and professional. Explains everything thoroughly prio Castle. His demeanor makes the experience very comfortable. He is always friendly, courteous and professional. Explains everything thoroughly prior to any work. I can always reach him by phone with any concerns relative to my car. Gets me in and out in a reasonable time. THANK YOU VERY MUCH LEON!!! More

i buy my cars at castle and have them serviced there so does my family and some of my friends.their work is excelent and they do not push you into any other then what you need.they are on time when they te does my family and some of my friends.their work is excelent and they do not push you into any other then what you need.they are on time when they tell you when it will be done and they keep you informed as the work goes on.. More

they go above and beyond to help and make sure your car is done right the first time so you dont have to come back...they keep you informed as how your repair is going and how long it will take. is done right the first time so you dont have to come back...they keep you informed as how your repair is going and how long it will take. More

They did a wonderful job on my vehicle. My overall sevice was great and would not hesitate to bring my vehicle back for additional service when it is needed. Everyone was very helpful and really seemed to b was great and would not hesitate to bring my vehicle back for additional service when it is needed. Everyone was very helpful and really seemed to be genuine in their willingness to help. Good job guys. More

After calming down from my review,realized that I had been angry and hasty. I contacted the sales manager, Joe Genna. He agreed to pay for the additional repairs to my used car that I had bought from the been angry and hasty. I contacted the sales manager, Joe Genna. He agreed to pay for the additional repairs to my used car that I had bought from them. He was very helpful and was able to get it done in a timely manner.This has greatly changed my view of Castle Buick in North Riverside. More

THE GENTLEMAN THAT HELPED ME THAT DAY WAS VERY POLITE AND THE GENTLEMAN THAT HELPED ME THAT DAY WAS VERY POLITE AND THE WORK DONE ON MY VEHICLE WAS VERY GOOD. YES I WOULD RECOMEND THIS DEALER AND I WOULD THE GENTLEMAN THAT HELPED ME THAT DAY WAS VERY POLITE AND THE WORK DONE ON MY VEHICLE WAS VERY GOOD. YES I WOULD RECOMEND THIS DEALER AND I WOULD MOST LIKELY CONSIDER THIS DEALER FOR ANY PURCHASE OF VEHICLE IN THE FUTURE. I WILL MOST LIKELY COMEBACK FOR MORE MAINTENANCE SERVICES ON MY VEHICLE. THANK YOU. More

my overall experience with this dealer was great. The employees were are very helpful and friendly. LT the service advisor even asked if i needed a ride home when i dropped off my vehicle for service, he employees were are very helpful and friendly. LT the service advisor even asked if i needed a ride home when i dropped off my vehicle for service, he called me when my car was ready and even asked if i needed him to pick me up. My experience with this dealer was very pleasant. i would recommend it to others. More

Had a great experience here. Porters were very polite think his name Alonzo, handed my car keys to me in my hand with a smile. Jason took care of what was going on with my car and about how long I would think his name Alonzo, handed my car keys to me in my hand with a smile. Jason took care of what was going on with my car and about how long I would be there. I would recommend this Dealership to family and friends! More

I would just like to start by saying everyone was very friendly. i was greeting as soon as i walked in and asked if I needed help. I would like to add how friendly and helpful Andy was. He kept me informe friendly. i was greeting as soon as i walked in and asked if I needed help. I would like to add how friendly and helpful Andy was. He kept me informed and even walk me around the service department.I felt at home, I would surely visit them again. More