Castle Chrysler Dodge Jeep RAM of Naperville

Purchased what was supposed to be a Certified Used Jeep Grand Cherokee. Sales process was okay, got a decent deal. This wasn't the problem. The problem came down to the vehicle NOT matching their "certifie Grand Cherokee. Sales process was okay, got a decent deal. This wasn't the problem. The problem came down to the vehicle NOT matching their "certified" standards! The tires looked like they should have been replaced, but there was no documentation that they passed their 4/32" standard, figured they were just above, trusting (what I thought was) a reputable dealer. Got new tires put on, pre-inspection put the tires at 2/32" and 3/32", and two of the valve stems were broken (which got replaced under warranty). Got the run-around from sales and service, pointing fingers at each other about the tires. Was supposed to hear from GM, so far nothing. Really wish I would have purchased a vehicle some-where else. Reid was nice, even though he was "green" with car sales. Would rather not work with Mike, I didn't feel like I was/am treated with respect. Tony, wasn't the best to work with at first, but said he would talk to the GM to see what they could do. The GM, I believe his name is Sam, doesn't exist or in my opinion doesn't care about customers that purchase in his store. More

The first time I spoke with Mike was over the phone. I told him what we were looking for and what we could afford. He got back to me within an hour and had multiple options availible for us. The price was told him what we were looking for and what we could afford. He got back to me within an hour and had multiple options availible for us. The price was just right (although it took me a while to believe him!) I was working with 3 other car dealerships over the phone/internet and they all gave me headaches. Mike was the only salesman that did not try to haggle with me or hide any extra costs. We went to see Mike later that night and left with our new car! I will recommend him to anyone I know looking for a new car. Thanks Mike! More

A real big thanks to Keith (service dept.) Mike Sorensen (sales) and crew for getting back my 2007 Jeep grand Cherokee which I just bought even though the service department was swamped!!! A fantastic job w (sales) and crew for getting back my 2007 Jeep grand Cherokee which I just bought even though the service department was swamped!!! A fantastic job well done to boot!!! Returned washed and squeeky clean!!! Everybody is quick to complain but not to say thanks. Thank you very much!!!! Thanks. Dan T. More

Ryan was great - In addition to a test drive, he was very informative about the jeep, promoted current incentives and answered all of my questions. He introduced me to Keith Larkin in the service department informative about the jeep, promoted current incentives and answered all of my questions. He introduced me to Keith Larkin in the service department who also was very nice and congratulated me on my purchase. Ryan and his supervisor Tony negotiated fairly with us and gave us the deal we wanted and we are extremely happy with our purchase! The entire buying process was only about 2 hours! More

Having purchased many new cars in my years, Naperville Having purchased many new cars in my years, Naperville Jeep-Dodge was the BEST !!!!! Sales people were very friendly. Internet sales were fast and h Having purchased many new cars in my years, Naperville Jeep-Dodge was the BEST !!!!! Sales people were very friendly. Internet sales were fast and hassle free. No high sales pressure. The car was as described in ad and looked better in person. I would give Naperville Jeep-Dodge 10 Stars..... :-)) More

Mike was great to work with. Very knowledgeable and got right to the point as I did not want to waste his or my time. I received the value on my trade-in that I wanted and also got the price I wanted on m right to the point as I did not want to waste his or my time. I received the value on my trade-in that I wanted and also got the price I wanted on my new Liberty. Only problem was one I noticed once I brought the vehicle home...there was no full size spare tire as per the sales contract. However, I contacted Mike and he is getting me the tier in a day or two. I have purchased my last 5 vehicles from Naperville Jeep and I would highly recommend this dealership to anyone interested in purchasing a Jeep. More

My sales rep, Ryan Olsen was great. He was kind and professional. I had some after market additions made to my vehicle and he communicated well, took great care of my truck, and ensured that I was ple professional. I had some after market additions made to my vehicle and he communicated well, took great care of my truck, and ensured that I was please with the overall result. Compared to other dealerships that I had visited this one made the sales process the least painful. More

Great customer service over the phone and in the showroom. Our price that we wanted to spend was met and then extra warranties were explained and our options were given to us. Mike was a pleasure to showroom. Our price that we wanted to spend was met and then extra warranties were explained and our options were given to us. Mike was a pleasure to work with. We never felt pressured to buy. Financing dept. was quick and to the point. We are still waiting to hear back about some paint chip issues on the new car, but overall we are very satisfied with our service at this dealership. We have used other Dodge dealerships and none compare so far to this one!! Thanks for putting customers first in the crappy economy. More