Cavender Buick GMC

Cavender Buick GMC
17811 San Pedro Ave
San Antonio, Texas 78232
(210) 490-2000

Manufacturers: Buick, GMC

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Twenty-Four Month Rating: 4.9/5
41 Reviews
Cavender Buick GMC

Overall Score: 5 Star Rating4.9



About Cavender Buick GMC
Certified: Cavender Buick GMC
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Cavender Buick GMC has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



annie4043
4/20/2012 3:08:14 PM

Overall Score: 3 Star Rating   3.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Lee Cox

My Review of Cavender Buick GMC:
I love my Toyota Highlander awesome car! Sales person was extremely nice Thank you Lee Cox!! The finance department let me down. I left my loan papers at Red Lobster Try to get a copy from the dealer over a month went by no papers I would call they would say they call me back and then not call FRUSTRATING. In the past we bought a Toyota Tacoma at Cavender Toyota they have better customer services representatives.

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regal12
3/10/2012 7:25:54 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lee Cox, Ron Calderon, David Hagen

My Review of Cavender Buick GMC:
Lee is the best. He sold us our first and our newest car today. We would appreciate a shorter time for signing all paperwork but we have no problem with the personnel. Thank you.

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clairhodges
2/20/2012 8:58:21 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: 2

My Review of Cavender Buick GMC:
It was an absolutely as great as an auto experience can be. I had Roy Fernandez as my estimator. He is excellent, in determining your needs and delivering the promised product, on time.

Clair Hodges

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Patti Ingram
2/3/2012 5:02:11 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Randy Villarreal, David Hagen

My Review of Cavender Buick GMC:
We are from Ontario, Canada and decided to purchase a Buick Enclave while we were wintering in Texas. Although this was a new experience for Cavender Buick, they were excellent at working through all of the issues that came up concerning taking a car back to Canada. Randy Villarreal was friendly and very knowledgeable about the Buick Enclave. He was thorough with all of the paperwork and had everything ready and waiting at the promised time. David Hagen and his excellent team of Ron and Sheryl were patient and incredibly accommodating as we worked through completing the deal and the Canadian paperwork that went with it. Our experience from start to finish was top notch. We are pleased that we chose Cavender and we highly recommend them for an excellent vehicle purchase experience.

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Johnandcynthiap
1/24/2012 2:43:34 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Skiles

My Review of Cavender Buick GMC:
My husband and I have been searching for a new vehicle for quite some time now. Although we have decided to wait on our purchase I would like to commend this organization on its professionalism and great customer service.

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Mike2211
1/14/2012 7:16:19 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jennifer Zuehl

My Review of Cavender Buick GMC:
Best experience Ive ever had at a dealership. The customer service in the body shop is excellent too. The saleswomen that sold me the car was very friendly and didnt pressure me to buy a car at all. I would recommend this dealership to all my family members and friends.

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chesler1
12/12/2011 2:35:44 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Roy

My Review of Cavender Buick GMC:
i will never buy a car anywhere else.
the total experience, over the past two years i have owned my suburban,has been outstanding in every regard.

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hooah5455
12/6/2011 7:48:04 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Houghton/Marshall Lane

My Review of Cavender Buick GMC:
I have a 2011 Buick Lacrosse CXS. I have tried diligently to not get any dings on this car. However, I did it myself. Backed out of garage and broke the plastic casing on driver rear mirror. Since it was time for the second oil change, had the dealership order the part and scheduled maintenance. Marshall was very helpful and the parts people knew just what was needed without even seeing the car. Brought the car in at 7AM and it was immediately taken in for repair and oil change. Little over an hour later it was finished. Dan Houghton (Service Manager?) made sure everything was just right. I have to say to anyone who uses this site as a means to determine if they're working with a dealership that stands with you before, during and after the sale, then this dealership is one you can trust. I'm a retired Army Officer and I have a reputation to say what I mean and always "mean what I say." This Lacrosse has been everything I expected. The dealership, from my salesman David Knight, to the great service department, and the personal oversight of Bobby Cavander has earned my trust and most certainly will earn my business. Oh, and if you're wondering. I get nothing for saying this. It's just my way of repaying the people who work so hard taking care of me and all their customers. HOOAH!

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pom
12/3/2011 11:28:32 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Roy Fernandez and the Collision receptionest

My Review of Cavender Buick GMC:
Great service. Kept me informed of my car's repairs. Deliverd back to me quite quickly.
Whomever did the reapirs also did a very good job!
Thanks to all the service people at Cavender.

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Jose Castaneda
10/22/2011 1:39:48 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: William Juarez

My Review of Cavender Buick GMC:
We were hving problems with an outside warranty company an William helped us throughout the whole thing . We even got a used vehicle and a warranty from him. We will refer all our friends to him. By far this has been the best buying experience ever.

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Reviews 11-20 >>