Cavender Ford of Oklahoma City

If it has aftermarket accessories DO NOT BUY IT.......... Bought a 2015 Ford F250 ruby red with everything blacked out or painted to match. Great looking truck . Unfortunately the looks are not the problem . Bought a 2015 Ford F250 ruby red with everything blacked out or painted to match. Great looking truck . Unfortunately the looks are not the problem . The truck came with aftermarket tires and leveling kit installed by a third party . Outsourced by the dealership . Bought it on Wednesday and drove it Thursday . Returned it to the dealership Friday . Truck had a bad vibration form 45 to 55 mph and pulled to the right very hard . Also had an issue with the gps and xm radio did not work . When pulling a trailer truck would sway all over the road uncontrollably . Dropped it off at service with Reynolds Ford on Nw. Expressway on that Friday 2 days after purchasing it .I did not get a loaner but i did not ask for one . Got called on the following Thursday being told that my truck was ready to be picked up . Had to pick it up after hours due to the fact we operate the same business hours . On my way home i noticed that there was not one single issue had been addressed . Being late on a Friday night and they had my brand new truck all of the first week i owned it i'm a little pissed but had no time to deal with it till Monday I calmed down by Monday a lot but still a little insulted by this as i own my own mechanic shop and i know most of this could have been fixed in a couple hours . I looked at it and could tell the wheels were never touched at all as i could tell by the dirty weights that had never been pulled off or moved at all . The wheel was still pulling and the xm was still not working . I found a review of the tires that were on my truck and it was exactly the experience i was having when towing a trailer . Called up there and spoke to my salesman and he transfered me to the new car sales manager Larry Green i believe was his name . I explained to him what i am experiencing and had him look up the review online and he proceeded to tell me he was not going to replace my tires on my truck just because i am not happy with them and i found a bad review about them . He told me there are 100 good reviews to the 1 bad review that i found by googling my issue i was having with the swaying trailer . I know it was not the trailer because a buddy of mine hauled it to Houston that same weekend with no problems.. I told him i was happy with the tires i thought they look great and they are not noisy but they are not safe . I offered to go home and hook up my trailer and have him just go for a ride with me . He informed me that he was not going to and he didn't have to and the deal was already done on my truck i bought it with those tires . Those were his words exactly . I told him that i had spent 63 thousand dollars and that was probably not the right way to treat a customer who is obviously having an issue with the vehicle in the first day after purchasing it . He told me he could not and would not do anything for me and let me go . Now keep in mind i have had my truck for less than a week and that is the way he talked to me . i blow it off out of the fear of going to jail over this . a couple weeks later i am headed on another trip with my trailer and go to check the tire pressure in my tires before we head out. I find out my tire pressure is set at 80 psi . That is what is supposed to be set at but the problem lies in the fact the tire pressure rating for these tires is only 60 psi they put 80 psi in the tires so it would not have a light on . so i lower the pressure as to not ruin the tires and now i have a low tire light on all the time . Figure no big deal i will have them fix it when i go in for my first oil change . It is now time for the first oil change . dropped it off Tuesday and was just told today Thursday they cannot fix my tire light due to the fact it is against federal policies . So i now have a permanent low tire light on that i have to reset every time i get in my 63000 dollar truck that has 5000 miles on it . My warning is this if it has any aftermarket stuff on it be it tires wheels or anything do not purchase it as that is their way of getting out of dealing with any issues you may have in the future with your vehicle . My suggestion is also do not buy from Reynolds Ford at all because after the paperwork is signed you are nothing to them but a burden and Mr Larry Green should really take some classes on how to handle situations like this properly More

Oil Change and Recommendations The oil change was great which was what I went for but the recommendations on what was wrong with my vehicle were totally off. I was told the eng The oil change was great which was what I went for but the recommendations on what was wrong with my vehicle were totally off. I was told the engine light and the ABS light were on. I told them that I knew that but my husband said not to worry about them. The tech said the ABS was my airbag system which meant that my airbags were not working which is totally incorrect. The ABS is my antilock brake system. He also said my brakes were OK now but had wear. I had just had my brakes replaced little over year ago and I don't drive the truck very much at all Also that my battery wasn't putting out the proper amps. When I said I just had my battery replaced within the last year or two he said well maybe our equipment isn't working quite right. Sometimes equipment works and sometimes it doesn't to go get it checked by where I had bought my battery. He also said the ball joints were worn. The truck has 55,000 miles on it and has never been driven on rough roads. It has no popping or grinding sound. The tires do not wear unevenly like they would if the ball joints were worn out. They also forgot to put on one of the center caps on my right rear wheel. When I went back they were going to take it back to the mechanic to pop it on but then decided that they could do it right there. The man asked me if my tires and everything were OK and I said funny you ask that because I thought one looked low He said what year is your truck? I told him 2000 He said will that truck has a light on the dash to tell you if you have low tire pressure and he looked in my truck and said and it's not on B I left knowing I do not have a light for low tire pressure. This was the first time I had brought the truck over for just an old change. I know these guys are on commission for selling repairs but this was ridiculous. The next time I get my oil changed it will not be at Reynolds Ford. I wish that they could just do the oil change and be truthful for any work that needs to be done so that people could trust their judgment More

Painless! This was the most painless car buying experience I have ever had. I contacted Zachary Peterson Firday night, asked a couple of question about a car I This was the most painless car buying experience I have ever had. I contacted Zachary Peterson Firday night, asked a couple of question about a car I was interested in. He responded promptly. We talked on the phone Saturday morning and reached an agreement on the price. No pressure and no hassle. I drove in from Fort Worth, test drove the car, and was on the way back home in an hour. My experience was amazing. I would definitely drive all the way back to OKC to buy a car from Zach and Reynolds Ford again. More

Ask for Betty! We have purchased from Reynolds before and will continue to do so in the future based on our positive experiences. They have always been very fair wit We have purchased from Reynolds before and will continue to do so in the future based on our positive experiences. They have always been very fair with us. Betty is a wonderful salesperson and makes the customer feel welcome. Always ask for Betty - she goes above and beyond. None of our questions stumped her and she was gracious and kind while skillfully navigating her way through the sale. I never felt pressured and she had a genuine interested in making sure I had the vehicle I wanted. More

Excellent service. The staff did a great job and the process went much faster than I expected. The sales rep was ready for us when we arrived.. the The business Manager The staff did a great job and the process went much faster than I expected. The sales rep was ready for us when we arrived.. the The business Manager cut the chase and did not waste our time. More

Excellent Service I'll be coming back! I brought in for Recalls and all were taken care of! Originally brought it in because of a fuel smell.... well, the smells st I'll be coming back! I brought in for Recalls and all were taken care of! Originally brought it in because of a fuel smell.... well, the smells still there just not as prevalent as it once was. More

Excellent Service I needed a car because my car was a total loss. They hooked me up with a new car at a price I could afford and even delivered it to my home because I I needed a car because my car was a total loss. They hooked me up with a new car at a price I could afford and even delivered it to my home because I was driving a rental car and had nobody to drive the new car home. They are the best team of Salesmen I have ever met. More

Satisfied customer! Had an issue on an option when we ordered the pickup. Rob and Jay worked with us until we were completely satisfied. Also had a couple of things added Had an issue on an option when we ordered the pickup. Rob and Jay worked with us until we were completely satisfied. Also had a couple of things added after the pickup came in. They did an outstanding job on all the work! More

Best vehicle purchase experience / No pressure / Excellent Short and sweet. I spent a couple weeks doing research on vehicle trims, options, accessories, etc.... to bring myself "into the know". I then researc Short and sweet. I spent a couple weeks doing research on vehicle trims, options, accessories, etc.... to bring myself "into the know". I then researched dealer reviews. I visited 4 lots in a little over a months amount of time. I know I could have done it all online, but I wanted the one on one connection you get face to face. Reynolds Ford was the first lot I visited, on a Friday evening. Jordan Lee contacted me through email and allowed me to get back to him when I was ready. THere were no redundant emails haggling, following up with, or pressuring me to make a decision. He showed me several trucks that matched very closely what I was looking for. He searched near and far, and thoroughly explained everything I had questions on. When I left, I told him I'd be checking out other lots, etc. He gave me my space. Several of the other Ford dealerships could learn a few things from Jordan's professionalism. I was almost instantly annoyed by all the others with their persistent emails, phone calls, no voicemails, etc. I ultimately went back to Reynolds after a months worth of hassle from everyone else and got me a set of keys. Reynolds Ford's "Transparency Policy" is just that. Jordan was up front with everything and explained everything in a way that made sense. I never felt as though I didn't completely understand everything I was getting into. Once we started "negotiations", it was quick, simple, and to the point. I got everything I was asking for with no hassle. Signed a couple pieces of paper and I was out the door with a new truck. More

Double car purchase We were greeted by Betty Taylor and she asked us what vehicle we were interested in and immediately went and got the keys and we took a 2015 Ford Taur We were greeted by Betty Taylor and she asked us what vehicle we were interested in and immediately went and got the keys and we took a 2015 Ford Taurus for a test drive. Very impressive product knowledge. Very courteous and made herself available to us. My husband was so impressed with her, he decided to look at a pick-up, which he wasn't even in the market for a new vehicle. They presented us an offer for both our vehicles that we thought was a bit low, so we countered and they accepted and we are now the proud owners of 2 new Ford vehicles. Mark Robinson did our financing for us and it was surprisingly very quick and painless. Betty and Mark, both, were awesome to work with. More